Hotel with soul... and with great staff. Amazing!

Stayed in July 2025

The walk to/from town was downhill/uphill so not great for unfit people. We were fine but elderly people would struggle.

The breakfast was awesome. I ordered the continental as room service. There was so much food. The room was large with a separate entry area. The bathroom was nice and big and modern and clean.

Stayed in August 2025

The breakfast buffet was excellent.

Stayed in August 2025

Breakfast variety has become a little less.

Extremely clean room, food is very good, drinks especially cocktails are superb with a big menu, pool is fantastic to use with trees and greenery surrounding, very calming. Hotel is full of history and staff are very polite, enthusiastic, go above and beyond to make sure you have a great time.

Stayed in July 2025

Unfortunately we had hoped for a gym but there wasn't one.

The room and beds were really comfortable. Air conditioning in the rooms was great. A lovely breakfast outside with lots of choice and very fresh. Bar, lounge and pool area were all great and resonably priced.

Stayed in August 2025

Not so much “I didn’t like”, just observations. You’ll probably want to visit the Rock itself. You can go up by cablecar and they give you a tag that grants access to the attractions up there. StMichaels caves are stunning. However, you’d best be really fit and love pushing yourself really hard, it’ll probs take you the whole day to do it all even if you are. That option will at time of writing cost you £49. For a quid more I took a minibus taxi tour which took 2 hrs and fitted the majority of it in. The folks who operate it are pleasant in demeanour and knowledgeable on the history of each part of the tour. The Barbary apes are a hoot…this from our guide.. “the youngsters will hop on you for a photo, but don’t try to pet them. The adults need to be treated with caution and respect but are peaceful unless provoked, if they feel you’re threatening the young they’ll react strongly, so don’t pet them”. All in all I really enjoyed my time in Gib. However, be mindful of the following… 1. taxis outside of tours are expensive, there are local buses, if you can, use them. 2. The Rock Hotels pool is across the road from the hotel on the edge of the botanical gardens. Road is busy, some locals drive like lunatics, exercise caution when crossing. Has change facilities and toilets. Also a pleasant bar with food available, so you can spend as long down there as you wish. 3. Hotel uses Gibraltar pounds, takes uk sterling with no surcharge but paying cash in euros comes with a punitive surcharge. I do suggest you use cash as you go along as your checkout bill can take you by surprise if you sign for everything. I kept the receipts and totted up against their printout. It was honest, but not cheap.

The staff are brilliant, the food is great, the location is handy for town but far enough removed that a good sleep is easy. This is not a cheap hotel… it enjoys a reputation for looking after its guests, the more famous of whom are proudly displayed on the walls. It still lives up to that in terms of the guest/staff relationship for sure. The room was a bit small, but had a good view and I was only in it for wash and sleep anyway. There’s a lot to take in for such a small territory, give yourself 3 full days minimum in Gib. Outside of the newer parts of town (built on reclaimed land) and inland from its coast it is a by nature a predominantly hilly/mountainous territory. If you struggle with hill climbing you’ll need taxis to get about.

Stayed in August 2025

nothing everything was lovely

Room was lovely and clean very happy

Stayed in July 2025

Reception Staff were not terribly welcoming or cheerful. Surprised by thier lack of fluency to communicate effectively in English. Have stayed here before and staff then were lovely and always with a smile.

Everything except reception staff service really. The new pool area is beautiful. Little confused why the pool is salt water though. My daughter was in tears after getting it in her eyes not knowing before hand. I think a sign would be a good idea just so guests are aware before entering the water.

Stayed in August 2025

Excellent hotel. Family loved it. We had a short stay in Gibraltar and the hotel was perfect and left good memories. Staff were amazing.

Stayed in August 2025

Service was a little slow in the restaurant (breakfast and dinner). Staff were very good, but just not enough of them!

Stayed in August 2025

Spotless. Pretty keeping the old style decor

Stayed in August 2025

Beautiful view, easy parking. Great breakfast.

Stayed in August 2025

There isn't anything I can say I didn't like. Maybe the pool being across the road from the hotel.

The hotel staff were amazing, friendly and professional. We came for a wedding and the day was so well organised. The room was decorated beautifully.

Stayed in August 2025

The staff were incredible and the location magical. We especially liked the swimming pool area.

Stayed in August 2025

I found it a bit out dated

Location and cleanliness

Stayed in August 2025

Breakfast service could be a bit chaotic. You could wait a long time for things.

Nice sized room. Staff were very friendly and helpful. Food was nice - we enjoyed the breakfast each morning and had afternoon tea there too.

Stayed in August 2025

The elevator broke down twice when I was in. Got fixed within minutes, so not a major issue.

Room was good. Clean. Breakfast was excellent with friendly staff.

Stayed in May 2025

Great location, wonderful staff, very comfortable room. Across the street was the pool area and the botanical gardens. A short three minute walk took me to the cable car to get up to top of the rock - highly recommended, don’t even ponder walking up - plenty walking to do at the top and then walk back down

Stayed in August 2025

No robe in the room

Loved the view, the room - all very clean and the staff very helpful.

Stayed in July 2025

Reception a bit tired when arriving felt a bit disappointed but as you go into the hotel looks better Pool was a bit dirty but difficult with so many trees

Location Staff all so friendly and helpful Barman made a great cocktail Comfortable rooms

Stayed in July 2025

Some front of house staff and waitresses were unhelpful and cheeky!

Stayed in July 2025

N/A

Was lovely… very clean & tidy Staff very friendly

Stayed in July 2025

Uphill walk or steps

The staff!

Stayed in July 2025

Nothing.

Very friendly welcome at reception! Great pool and pool area! All the meals we had were absolutely amazing :). As usual I cannot wait to go back!!

Stayed in July 2025