Reviews of Hotel Arctic 4 stars

The views from the hotel were fantastic. The facilities were very good and an unexpected upgrade to an apartment was nice. The staff were great and helpful. The free airport transfer was a plus.

The price for the views is that you were relatively far out of town necessitating for most folks a city bus ride or taxi into town for activities. Our upgraded room was a mixed blessing - the hotel occupies many buildings and we ended up in the most remote location involving multiple stairs and crossing a long dirt pathway - no fun at all with heavy luggage. A better way of transferring luggage is definitely needed. For one of Ilulissat’s high end hotels, the restaurant was a disappointment.

Beautiful room view. Common terrace.

Inattentive staff. Very basic room cleaning. Restaurant doesn’t have enough personnel to take care property to all the tables properly. Very pricey for the actual quality

Breakfest was very good; the room was spacious, a small balcony and big windows overlooking the bay. This was a delux number though, and seemed to be only one in the hotel. Very good restaurant dishes.

we had a suspition that the cleaning was not done daily, and that towels were not changed. The hotel is a 30 min walking from the town, and you need to be ready to walk uphill at least 30 % of the dustance boths ways. There is a bus however as well.

Location, hotel facilities very good, spacious room, excellent view of the icebergs.

We stayed at what is considered one of the best 4-star hotels in the city, and in terms of design and facilities, it truly stands out. The hotel itself is beautiful and well-maintained. However, there are some clear areas for improvement. First, the restaurant menu was quite limited and disappointing—no pasta, no pizza, and not even chicken nuggets. Ironically, the kids’ menu was more appealing to us as adults, which speaks to the lack of variety and general consideration in the main offerings. Service was hit-and-miss. While the staff were generally polite, the level of professionalism was not consistent. We arrived at 11:00 AM but weren’t able to check in until 4:30 PM, which was frustrating. Many other guests seemed to be experiencing the same delays. The most disappointing moment came at checkout. We were checking out at 11:00 AM, and a young woman with brown hair at reception was unnecessarily rude and sarcastic, telling us we should have checked out at 10:00 AM. I explained that we had checked in late and requested a modest extension to 11:30 AM, but she refused in a dismissive manner. To top it off, she directed us to the wrong shuttle, which felt deliberate given our prior interaction. This hotel clearly has potential and could be a standout in the area, but a few key issues—particularly around staff training, service culture, and the restaurant—need to be addressed. It’s unfortunate when such a great facility is let down by inconsistent service and poor guest experience.

Great location for view and the room is big.

A little bit far to downtown but has shuttle bus .

the staff was nice, location good, breakfast good and rooms were spacious. i am suprised this is not the number one hotel in illussat. this place was far superior compared to Icefjord Hotel.

nothing I disliked

The most fantastic location ever!

The view from the room and the restaurant. Also customer service atthe reception

The great location, the hotel’s interior, and the cleanliness of the room were all impressive.

The check-out time is too early at 10 AM; it should be changed to at least noon. Additionally, the shades in the room are not effective at blocking out daylight. Since it remains bright for 24 hours, it is very difficult to fall asleep.

Everything

Nothing

Great breakfast with fresh fruit (oranges, watermelon and honeydew)! Haven't had much opportunity to eat fruit and vegetables while in Greenland. Convenient city shuttle stops at the hotel.

Room a little small for 2 people with 2 large suitcases.