Location provides a stunning view. Staff were so helpful and understanding when we had a 36 hour delay in our arrival due to flight cancellation.

Stayed in August 2025

The breakfasts were excellent, the view of the fjord was fantastic, we also ordered a Greenlandic buffet dinner - a great culinary experience. Overall, we were very satisfied, the staff was helpful and willing. The communication from the reception before and during our holiday was great. The free transfer from the airport to the hotel and to the harbour when we left for Disko Island was seamless.

Stayed in July 2025

All good

An excellent hotel staff very helpful very nice great location stunning views

Stayed in August 2025

Excellent stay. Hotel is clean, well-kept, with an exceptional restaurant. Very happy with my stay.

Stayed in August 2025

The restaurant was great especially the breakfast!

Stayed in August 2025

Nothing

Fantastic location. Wonderful breakfast and friendly staff

Stayed in July 2025

The floor coverings could do with an upgrade- and get rid of those awful breakfast dishes- ghastly

The property was very well located. Our room was good with comfortable beds and excellent shower. The staff were very pleasant and helpful - we were too late to book the buffet so staff member said they would let us know if table came free- when we got back that evening she came to our room to tell us table available- excellent customer service. Food was very good and well presented (avoid the buffet I would say, not being a buffet person!)

Stayed in July 2025

Be prepared to haul your bags up the stairs but the most you would need to take is two flights.

Wonderful stays. I used this hotel as a base for launching off on excursions in the Disko Bay area. They were kind enough to hold my bags and understanding when I got held up by weather delays. The service is great. The shuttle bus convenient for my needs. Communication is great via Booking app. The view is probably one of the best you'd get in Ilulissat. Ask for 4th floor, especially 418 and 419. The rooms are comfortable, probably a bit worn, but did not negate from the stay.

Stayed in July 2025

Even though we could check-in early, I wish we could've waited a bit longer so the room, especially the bathroom had been cleaned properly. I even found a scrunchy under the towels which means they were not replaced (at least the bottom one). And the toilet seat was up and the toilet was not spotless. We were too tired to care so we cleaned the toilet seat but it does seem like a common occurrence in Greenland. Still, for a hotel so pricey, the cleanliness needs to be worked on.

The views. Oh, my word. It has to be the best views from a hotel you can get in Ilulissat. The restaurant of the hotel could be the most outdated place and still, it'd be great because the views are insane. It's truly magical to wake up every morning and have your breakfast overlooking icebergs. We wish we had been able to afford the rooms with view to the fjord - please book one if you can, it's worth it. The views to the road are not awe-inspiring. The staff are very cheerful and helpful, especially the waiting staff at dinner. The food is very good. I still remember the taste of the homemade jam and the traditional Danish tart. The burgers are delicious. The hotel is also very close to the town centre so you can go do all the activities without spending a cent on taxis. Will definitely stay here next time we visit.

Stayed in May 2025

all was good

Best location in Ilulissat. had the room with sea view which was the best thing. room are big enough and convenient , managed by Albatross that also runs best tours just outside the hotel . restaurant was nice for one night but the menu did not changed . other nice options in town (not many)

Stayed in March 2025

The location can't be beat - it's right on the water and the main pick up spot for many of the tours. Walking to everything takes 10 minutes or else. It's very centrally located. And they'll send a shuttle to pick you up and drop you off at the airport - it's the same shuttle for Hvide Falk, Hotel Arctic, and Icefjord. The staff, especially Luisa, was fantastic. They go out of their way for everything. The breakfast is large and delicious. Housekeeping comes every other day and the rooms are clean. MOST IMPORTANTLY: Stay in the main property! It has been recently renovated and is beautiful. You can stop reading now if that's your plan. If you're considering one of the apartments, here is the reality: We booked an apartment with a loft to fit our family (the loft fits one extra person). I didn't realize that the apartments were NOT renovated. This is the oldest hotel in Ilulissat and I'm fairly certain the apartments have never been updated. They were both pretty unusable. The shower is just a weak faucet near the ceiling that is less than two feet from toilet with no door or good barrier. So after a shower, the floor near the toilet is a huge puddle for hours. The water is quite finicky and never a stable temperature for long. The bathroom lock is just a broken hole in the door. There was technically a kitchenette but it was not usuable. The kettle had crust inside. The water from the sink came out a bunch of colors (probably from the very old piping) so we just bought bottled water. There are about 30 steep stairs to carry your bags to/from the loft. That was tough - especially when we arrived after midnight. There are no bell hops, so if your bags are big, they'll suggest to walk around the side of the hotel one bag at a time where there is a snowy hill to traverse instead of the very steep steps. It was nice to have a little "mud room" for our wet boots and plenty of room for the family.

Stayed in March 2025

The shower plugged up one evening, so the trap in the shower drain had to be cleaned by the staff. There was an occasional smell in the room that came and went.

The breakfast was a wonderful traditional European continental breakfast. The location provided wonderful views and centrally located to other attractions in town.

Stayed in February 2025

the view was wonderfull

Stayed in November 2024

The hotel is in a beautiful location, the rooms are brand new, and the mattresses are incredibly comfortable. Despite the cold December in Ilulissat, we stayed warm and cozy in this comfortable hotel, with an excellent breakfast and a great price. The young woman at the reception was very friendly, and the airport shuttle was very convenient. It's a shame we couldn't try the restaurant, which has great reviews, as it was closed. I hope to return one day.

Stayed in December 2024

The property has new and cozy room. The counter staff is kindly. It’s a good value.

Stayed in January 2025

The room was good size, very clean and comfortable. The breakfast buffet was amazing! I was looking forward to breakfast every day. The staff was very helpful and accommodating. Highly recommend.

Stayed in November 2024

No elevators No vegetarian choice of food

Lacation, view

Stayed in August 2024

Great views of the bay. Unique Greenland buffet on select days.

Stayed in August 2024

Optional coffee and cake option finishes to early

Free friendly and helpful staff. Excellent choice at breakfast and the other meals I had there were excellent too. The associated saku trip & experience team were super helpful with excellent local knowledge. Recommended both the hotel and saku trip / experience team.

Stayed in August 2024

- room doors should be reviewed as they rattle a lot and wake you up in the morning when other guest are leaving. Aside from that minor thing, I highly recommend this hotel!

- amazing sea view. - quiet/relaxing location - great breakfast and high quality restaurant (particularly Greenlandic buffet). I tried many of the other hotel restaurants in Ilulissat and this was one of the top ones. - recently renovated so high quality interior.

Stayed in August 2024

An excellent view over Disko Bay and close proximity to the town centre

Stayed in August 2024

Comfortable

Stayed in June 2024

Guests should be aware that the front desk closes early in the evening.

What a wonderful place! The rooms are comfortable and spacious. The staff is incredibly helpful. The restaurant is excellent (make a reservation, especially when they serve the Greenlandic buffet. And the location is superb! The view from the restaurant is outstanding, and the views from the rooms on the bay side are even better. All the while, it feels authentic and Greenlandic, and is easy walking distance to everything in Ilulissat. There is also a really helpful travel service attached to the hotel.

Stayed in June 2024

No elevator. I understand its only a few stories, but as an older person lugging a 15 kg bag up 2 flights was a bit of work.

Room was quite pleasant, breakfast was nice. Get location.

Stayed in May 2024