The cleaning staff entered my room a couple of times while I was in the shower. I also had a couple of guests enter my room on the day of check out before it was time. They had the same key as me.

Great hotel, close to the beach, restaurants and the old town. Staff were super helpful and lovely.

Stayed in July 2025

The hotel is beautiful and the rooms are perfect and aesthetically fantastic. Breakfast was good. Big highlight is Alexandros, if you need guidance for exploring Crete gastronomy and beaches he's your guy.

Stayed in August 2025

All good thanks

Great hotel and great facilities

Stayed in August 2025

N/A

Everything. I received a free room upgrade on arrival, it was clean, great breakfast choice. A lot of the other reviews mention the location being in a bad area - I did not think so. There are coffee shops, supermarkets all around and it is a 10 minute walk to the old town or the beach, I thought the location was great.

Stayed in July 2025

The view was pretty bad- a view of a crumbled down building. TV- on third floor needs to be smart Tv like the 4th floor.

Location was perfect- close to Old town and close to beach. The bartender who became the waiter to dinner was very friendly and great customer service. Nice breakfast and beds comfortable. Good dinner.

Stayed in June 2025

We had a fantastic stay at Akali Hotel and would highly recommend it to anyone visiting the area. The hotel is beautifully maintained, with clean, modern rooms and a peaceful atmosphere that made it easy to relax. The staff were absolutely amazing — incredibly friendly, welcoming, and always helpful with any questions or requests. Their warm hospitality made the experience even more enjoyable and really set the hotel apart. One of the absolute highlights was the breakfast — truly outstanding. The spread was generous and varied, with something to suit every taste. Freshly baked pastries, local cheeses, olives, seasonal fruits, eggs made to order, and rich, aromatic coffee — every item was high quality and delicious. It was the perfect way to start each day and a real standout of the stay. Overall, Akali Hotel exceeded my expectations in every way. I’ll definitely be back!

Stayed in June 2025

Perfect city hotel! Very close to the city center super clean and the staff were amazing. Delicious breakfast too

Stayed in April 2025

Good lacation, good breafast, parking for car

Stayed in October 2024

Noisy street outside the window

Wide range of dishes at breakfast, cleanliness in the room

Stayed in October 2024

Whilst most of the staff was welcoming and smiling, the lady who managed our check-in and check-out was absolutely not up to standard for such a place. Cold and unpleasant. We used one bottle of water from the minibar (note that it was reasonably surprising to not have any free-of-charge water in a 4 stars hotel) which we actually replaced, as we used the minibar fridge to cool bottles we bought during our 4 days stay. The front desk person called her room staff during the checkout to check our minibar consumption; she got confirmation that bottle was replaced. She claimed this was not possible to do so. Fundamentally, I would have accepted without any personal concern if all this situation would have been managed within a friendly exchange. However, the behaviour of the lady was such unpleasant (and unprofessional for this kind of role) that the it gave an unnecessary bitter aftertaste. We settled the 4€ without arguing eventually. Just got annoyed of the attitude.

Overall clean, good service, good breakfast and location ok. Parking available.

Stayed in October 2024

Not the best location , but not far to walk to old town

Clean , bright, good breckfast

Stayed in October 2024

A very minor point, we had to ask on more than one occasion for coffee and creamer to be replaced in the bedroom.

Hotel in good location. Nice breakfast restaurant. Our bedroom was a little on the small side but very adequate. Our son who also had a superior room had a bigger room. Bathroom well appointed although the shower was a bit narrow. The pool was good and kept spotlessly clean. The staff were friendly and very helpful. I would have no hesitation in recommending it for a stay close to both the beach and the old harbour. Good value.

Stayed in October 2024

I would have appreciated more flexible opening hours of the gym. I guess it's because the gym is located in between rooms, but it really narrows down the opportunity to get a workout done.

The room had good blinds, providing darkness at night. Breakfast was nice and diverse.

Stayed in September 2024

Hallways were too dark in color.

Breakfast and location were excellent

Stayed in September 2024

Perfect location & large rooms

Stayed in September 2024

Very good Chania hotel, easy walking to both the beach and the old town and the gorgeous harbour. Very comfortable rooms, lovely staff, excellent breakfast with garden swimming pool - very enjoyable stay - highly recommended

Stayed in September 2024

Room had everything automated including automatic light sensor, which didn't always function as expected in the bathroom .. You had to reset the sensor every few mintues by waving at it so that you don't end up in the dark. We tried to find override switch but we didn't manage.

Superious Suite was very spacious with all faclities including seperate shower & bath and seating sofa area. Breakfast was always excellent and of very high standard. Hotel didn't feel crowded at all. Receptionists were all the time very helpful, including retaining out baggage due to a late evening flight. Location is ideal as 10 or 15 mins both from the beach & city centre.

Stayed in August 2024

Some of the breakfast was cold like boiled eggs and sausages.

Clean,comfortable bed and helpful staff.

Stayed in August 2024

The air conditioning in one of the family rooms didn't work as well as the other, so it was still really warm even with it on. The shower head also didn't work in one of the rooms. In one room, there was no glass or curtains to cover when showering, so water was going all over the floor, but other than that, everything else was good.

Staff were very kind and friendly - from the catering team to the cleaners. Receptionists were also very helpful in recommending places to visit. Breakfast was very nice !

Stayed in August 2024

The breakfast can get a little busy so best to go early to get a table.

This hotel was in a great location, very close to the beach and 10 minute walk to the old town. The staff were extremely helpful and the room was very clean.

Stayed in August 2024

On the bathroom there was only one small hanger for the towels, also the car parking is on a deserted old yard with a torn down building and especially in the evening the place looks really creepy.

Friendly and customer oriented staff, convenient location around 10min walking distance from old town, nice Cretan breakfast.

Stayed in August 2024

Great gym and pool

Stayed in June 2024

Absolutely nothing.

The entire stay was exceptional. The staff were very friendly and courteous. The breakfast was great, with big variety of choices. Our room was very convenient and clean.

Stayed in June 2024

Nothing . I really appreciated everything

Loved my stay at Akali! The location is perfect, just a short walk away from the center and the beach.The breakfast buffet was really good with a great variety of Cretan specialties. Staff were incredibly helpful and welcoming and they made me feel like home. I will definitely return.

Stayed in June 2024