Reviews of Civitel Akali Hotel 4 stars
Kissamou 55, Chania Town, 73131, Greece
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Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewGreat hotel, close to the beach, restaurants and the old town. Staff were super helpful and lovely.
The cleaning staff entered my room a couple of times while I was in the shower. I also had a couple of guests enter my room on the day of check out before it was time. They had the same key as me.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe hotel is beautiful and the rooms are perfect and aesthetically fantastic. Breakfast was good. Big highlight is Alexandros, if you need guidance for exploring Crete gastronomy and beaches he's your guy.
Dear Alvise, We truly appreciate your feedback! Delighted you enjoyed the hotel, breakfast, and Alexandros’ guidance. We would love to have the chance to welcome you back in Chania Town for another stay. With Kind Regards, Civitel Akali Team
Dear Alvise, We truly appreciate your feedback! Delighted you enjoyed the hotel, breakfast, and Alexandros’ guidance. We would love to have the chance to welcome you back in Chania Town for another stay. With Kind Regards, Civitel Akali … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewGreat hotel and great facilities
All good thanks
Dear Amanda, Greetings from Civitel Akali Hotel. We are very glad that you enjoyed your stay and that you were happy with our hotel. We look forward to welcoming you again soon. With Best Regards, Civitel Akali Team
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewStaff very friendly and helpful
Very expensive for what is a basic room.
Dear Richard, Let us thank you for choosing Civitel Akali Hotel for your stay. We have taken into consideration your comments. We would love to have the chance to welcome you back in Chania Town for another stay. With Best Regards, Civitel Akali Team
Dear Richard, Let us thank you for choosing Civitel Akali Hotel for your stay. We have taken into consideration your comments. We would love to have the chance to welcome you back in Chania Town for another stay. With Best Regards, Civite… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewGreat location, staff were lovely. Breakfast was good.
Pool was a bit dirty and outside area needs attention
Dear Sharryn, Thank you for choosing to stay at Civitel Akali Hotel and for posting your review. We have taken into consideration your comments. We would love to have the chance to welcome you back in Chania Town for another stay. With sincere regards, Civitel Akali Team
Dear Sharryn, Thank you for choosing to stay at Civitel Akali Hotel and for posting your review. We have taken into consideration your comments. We would love to have the chance to welcome you back in Chania Town for another stay. With si… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewEverything. I received a free room upgrade on arrival, it was clean, great breakfast choice. A lot of the other reviews mention the location being in a bad area - I did not think so. There are coffee shops, supermarkets all around and it is a 10 minute walk to the old town or the beach, I thought the location was great.
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Dear Tom, Greetings from Civitel Akali Hotel. Thank you for your excellent review of our hotel. We would love to have the chance to welcome you back in Chania Town for another stay. With Best Regards, Civitel Akali Team
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewLocation was perfect- close to Old town and close to beach. The bartender who became the waiter to dinner was very friendly and great customer service. Nice breakfast and beds comfortable. Good dinner.
The view was pretty bad- a view of a crumbled down building. TV- on third floor needs to be smart Tv like the 4th floor.
Reviewed: 16 June 2025 · Stayed in May 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewWe had a fantastic stay at Akali Hotel and would highly recommend it to anyone visiting the area. The hotel is beautifully maintained, with clean, modern rooms and a peaceful atmosphere that made it easy to relax. The staff were absolutely amazing — incredibly friendly, welcoming, and always helpful with any questions or requests. Their warm hospitality made the experience even more enjoyable and really set the hotel apart. One of the absolute highlights was the breakfast — truly outstanding. The spread was generous and varied, with something to suit every taste. Freshly baked pastries, local cheeses, olives, seasonal fruits, eggs made to order, and rich, aromatic coffee — every item was high quality and delicious. It was the perfect way to start each day and a real standout of the stay. Overall, Akali Hotel exceeded my expectations in every way. I’ll definitely be back!
Dear Alim, Greetings from Civitel Akali Hotel. Thank you for your 5-star review of our hotel. We are proud to know that you enjoyed our coffee, comfortable room and friendly staff. We would love to have the chance to welcome you back in Chania Town for another stay. Best Regards, Civitel Attik Team
Dear Alim, Greetings from Civitel Akali Hotel. Thank you for your 5-star review of our hotel. We are proud to know that you enjoyed our coffee, comfortable room and friendly staff. We would love to have the chance to welcome you back in Cha… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewLovely staff clean room great location good food ! Very happy Thankyou
The view from our room was pretty average and it was noisy
Dear Guest, Thank you very much for rating your stay in Civitel Akali Hotel. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. It was concerning to find out that you weren't fully satisfied with the view. But on the other hand, your comments about staff, location, room and food are very much appreciated. We would love to welcome you back in the nearest future. With Best Regards, Civitel Akali
Dear Guest, Thank you very much for rating your stay in Civitel Akali Hotel. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. It was concerning to find out that … Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewPerfect city hotel! Very close to the city center super clean and the staff were amazing. Delicious breakfast too
Dear Luke, We are very happy you chose Civitel Akali Hotel for your stay in Chania Town. We are pleased to note that you enjoyed the comforts of our hotel including our staff and the breakfast. Once again, thank you for your excellent review and we look forward to welcoming you again soon at our hotel Best Regards, Civitel Akali
Dear Luke, We are very happy you chose Civitel Akali Hotel for your stay in Chania Town. We are pleased to note that you enjoyed the comforts of our hotel including our staff and the breakfast. Once again, thank you for your excellent revie… Show more
Reviewed: 22 March 2025 · Stayed in March 2025
Verified reviewReviewed: 22 March 2025 · Stayed in March 2025
Verified reviewReviewed: 9 November 2024 · Stayed in September 2024
Verified reviewReviewed: 23 October 2024 · Stayed in October 2024
Verified reviewGood lacation, good breafast, parking for car
Dear Guntis, Thank you for your positive review. Our staff were thrilled to hear your kind words! We appreciate your feedback and hope to welcome you again soon. Best regards, Civitel Akali
Reviewed: 23 October 2024 · Stayed in October 2024
Verified reviewWide range of dishes at breakfast, cleanliness in the room
Noisy street outside the window
Dear Anna, We would like to express our sincere thanks for choosing our hotel for your stay, and we want you to know that the time you have taken to share your accommodation experience is extremely valuable for us. We are happy to learn that your stay was comfortable and enjoyable. We hope to welcome you again soon. Best regards, Civitel Akali
Dear Anna, We would like to express our sincere thanks for choosing our hotel for your stay, and we want you to know that the time you have taken to share your accommodation experience is extremely valuable for us. We are happy to learn tha… Show more
Reviewed: 19 October 2024 · Stayed in October 2024
Verified reviewOverall clean, good service, good breakfast and location ok. Parking available.
Whilst most of the staff was welcoming and smiling, the lady who managed our check-in and check-out was absolutely not up to standard for such a place. Cold and unpleasant. We used one bottle of water from the minibar (note that it was reasonably surprising to not have any free-of-charge water in a 4 stars hotel) which we actually replaced, as we used the minibar fridge to cool bottles we bought during our 4 days stay. The front desk person called her room staff during the checkout to check our minibar consumption; she got confirmation that bottle was replaced. She claimed this was not possible to do so. Fundamentally, I would have accepted without any personal concern if all this situation would have been managed within a friendly exchange. However, the behaviour of the lady was such unpleasant (and unprofessional for this kind of role) that the it gave an unnecessary bitter aftertaste. We settled the 4€ without arguing eventually. Just got annoyed of the attitude.
Reviewed: 19 October 2024 · Stayed in October 2024
Verified reviewClean , bright, good breckfast
Not the best location , but not far to walk to old town
Dear darryl, We would like to express our sincere thanks for choosing our hotel for your stay, and we want you to know that the time you have taken to share your accommodation experience is extremely valuable for us. We are happy to learn that your stay was comfortable and enjoyable. We hope to welcome you again soon. Best regards, Civitel Akali
Dear darryl, We would like to express our sincere thanks for choosing our hotel for your stay, and we want you to know that the time you have taken to share your accommodation experience is extremely valuable for us. We are happy to learn t… Show more
Reviewed: 18 October 2024 · Stayed in October 2024
Verified reviewHotel in good location. Nice breakfast restaurant. Our bedroom was a little on the small side but very adequate. Our son who also had a superior room had a bigger room. Bathroom well appointed although the shower was a bit narrow. The pool was good and kept spotlessly clean. The staff were friendly and very helpful. I would have no hesitation in recommending it for a stay close to both the beach and the old harbour. Good value.
A very minor point, we had to ask on more than one occasion for coffee and creamer to be replaced in the bedroom.
Dear David, Let us thank you for staying with us at Civitel Akali Hotel. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences. It will be our pleasure to welcome you again in our premises during a future trip to Chania. Kind regards, Civitel Akali
Dear David, Let us thank you for staying with us at Civitel Akali Hotel. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences. It will be our pleasure to… Show more
Reviewed: 10 October 2024 · Stayed in October 2024
Verified reviewReviewed: 29 September 2024 · Stayed in September 2024
Verified reviewI enjoyed my stay. I loved the pool and the staff was very polite.
the A/C didn't work in mine or my friend's room so that was annoying.
Dear Jessica, Thank you very much for choosing to stay at Civitel Akali Hotel, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better. With sincere regards, Civitel Akali
Dear Jessica, Thank you very much for choosing to stay at Civitel Akali Hotel, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you c… Show more