Reviews of AluaSoul Zakynthos - Adults only - All Inclusive 4 stars
Amboula Beach, Tragaki, 29100, Greece
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe room was comfortable. Food was great and the view was amazing. Also the staf was very helpful.
Dear Guest, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,
Dear Guest, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewLocation was beautiful. People are nice. We got upgraded for free
However, the term "all inclusive" shouldn't be used so loosely. Paying the amount i paid for my and my partner I'd atleast expect the crisps at the bar to be included in the "all inclusive" part of the hotel.
Dear Guest, Thank you for sharing your feedback with us. We are sorry to hear that your recent stay did not meet your expectations. We strive to provide an exceptional experience for all our guests, and it is disappointing to learn that we fell short during your stay. We hope you might consider giving us another opportunity in the future to provide you with a better experience. Thank you again for your feedback. Best regards,
Dear Guest, Thank you for sharing your feedback with us. We are sorry to hear that your recent stay did not meet your expectations. We strive to provide an exceptional experience for all our guests, and it is disappointing to learn that we … Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewExcellent hotel, perfect facilities. Everything was incredibly clean, making the experience perfect.
The only thing to observe is that the hotel is not exactly close to the main attractions of the island, so you will probably need a car to move around. I wouldn't say it is an issue because coast to coast takes maximum 50minutes. Still, an execxellent pick for staying in Zakynthos.
Dear Guest, Thank you so much for taking the time to share your wonderful experience at AluaSoul Zakynthos! We are delighted to hear that you felt welcomed from the very first moment and that our team’s friendliness made your stay special. It’s also great to know you enjoyed the comfort of your My Favourite Club room and its beautiful sea view. Your kind words about the hotel’s maintenance and atmosphere mean a lot to us. We truly appreciate your feedback and look forward to welcoming you back for another unforgettable stay! Warm regards,
Dear Guest, Thank you so much for taking the time to share your wonderful experience at AluaSoul Zakynthos! We are delighted to hear that you felt welcomed from the very first moment and that our team’s friendliness made your stay special.… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewThe food was very good. Fresh, quality food options. Beautiful view. Very friendly staff, who are genuinely very helpful. Good WiFi. (Alex the F&B manager is excellent. Also recommend a massage in the spa with Danielle)
The property is aged in places. The quality of drinks could be improved. The beer is low alcohol so immediately looks and tastes flat. Cocktails are bland. The gym is adequate.
Dear Guest, Thank you for sharing your feedback on your recent stay with us. We are thrilled to hear that you had a fantastic holiday. Thank you for your kind words, and we look forward to welcoming you back in the future. Best regards,
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 September 2024 · Stayed in August 2024
Verified reviewGreat facilities, good sized room, four pools, four bars and really great food.
Lots of steps
Dear Ian, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our facilities, spacious rooms, the variety of pools and bars, as well as the great food. We understand that the steps might have been a challenge, and we appreciate your understanding. We strive to provide a comfortable experience for all our guests, and your comments will help us in our continuous efforts to improve. We hope to have the pleasure of welcoming you back in the future. Best regards, Alejandro Vives Deputy Manager
Dear Ian, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our facilities, spacious rooms, the variety of pools and bars, as well as the great food. We understand that the steps might have be… Show more
Reviewed: 27 August 2024 · Stayed in July 2024
Verified reviewReviewed: 18 August 2024 · Stayed in August 2024
Verified reviewReviewed: 12 August 2024 · Stayed in August 2024
Verified reviewReviewed: 10 August 2024 · Stayed in August 2024
Verified reviewThey had everything, Amazing really
Dear Guest, First of all thank you for choosing AluaSoul Zakynthos for your holidays. It is great to know that you enjoyed at the hotel. We are very proud of the team that we have at the hotel and we will pass them your nice comments, as it motivated them to keep provideing the best service. Kind regards
Dear Guest, First of all thank you for choosing AluaSoul Zakynthos for your holidays. It is great to know that you enjoyed at the hotel. We are very proud of the team that we have at the hotel and we will pass them your nice comments, as i… Show more
Reviewed: 30 July 2024 · Stayed in July 2024
Verified reviewReviewed: 21 July 2024 · Stayed in July 2024
Verified reviewThe staff was kind and helpful. The view is amazing from the hotel to the sea. The hotel had its own beach where the sea was crystal clear and it was the only place on the island where the soil was soft white sand. (All of beaches are stony everywhere in the island.) Lunch&dinner had a great variety every day, and it was very tasteful too. Lot's of coctails are included as well as champagne, wines, beer, and all of the soft drinks. Highly recommened to pay for the My Favourite Club experience at least for 1 day. (It's cost 50€/pax). There were entertainment shows every night and good activities during the day. The hotel was quite full but there was enough sunbeds everytime during the day.
Only the breakfast was a bit boaring after 6 days, but the variety was great as well.
Dear Alexandra, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed your stay with us and appreciated the kind and helpful staff, stunning sea views, and our exclusive soft white sand beach. It's fantastic to know that you enjoyed the variety and taste of our lunch and dinner offerings, as well as the wide selection of drinks. We're pleased that you found the My Favourite Club experience worthwhile and that you enjoyed our entertainment and activities. We appreciate your feedback regarding breakfast and will take it into consideration as we strive to improve our services. We're glad that you found enough sunbeds despite the hotel being quite full. We hope to welcome you back soon! Warm regards, Alejandro Vives Deputy Manager
Dear Alexandra, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed your stay with us and appreciated the kind and helpful staff, stunning sea views, and our exclusive soft white sand beach. It's f… Show more
Reviewed: 4 June 2024 · Stayed in June 2024
Verified reviewGreat foods and nice workers
coffee
Dear Guest, We are thrilled to hear you enjoyed your stay at AluaSoul Zakynthos. We are really pleased that your stay was so satisfactory and we will let our staff know that we took well care of you and that we should keep working hard for our customers in order to provide them with the best experience. We hope to be able to welcome you back here in AluaSoul Zakynthos soon. Best regards the whole team of AluaSoul Zakynthos
Dear Guest, We are thrilled to hear you enjoyed your stay at AluaSoul Zakynthos. We are really pleased that your stay was so satisfactory and we will let our staff know that we took well care of you and that we should keep working hard for … Show more
Reviewed: 18 November 2023 · Stayed in October 2023
Verified reviewGenerally the hotel is good. The food was not high klass, but it was also not bad. Cool was that the entertainment every evening made different variations of show/concerts/ karaoke night. Perfect location
In the lobby was crazy smell from the toilet, which was, I guess broken, so on the way to the dinning room you could “enjoy” it))
Dear Alina , First of all thank you for choosing AluaSoul Zakynthos for your holidays. We take all guest feedback into consideration and we will continue to emphasize the needs of our guest. Your feedback and experience will help us point out the key areas on which to work on, and we truly appreciate the time you have taken to point out these matters. And we are very happy to know that overall you had a nice experince at AluaSoul Zakynthos and we will pass the comments to our amazing staff. Kind regards
Dear Alina , First of all thank you for choosing AluaSoul Zakynthos for your holidays. We take all guest feedback into consideration and we will continue to emphasize the needs of our guest. Your feedback and experience will help us poin… Show more
Reviewed: 25 October 2023 · Stayed in October 2023
Verified reviewReviewed: 3 October 2023 · Stayed in September 2023
Verified reviewEverything , the staff so friendly and helpful and go that extra mile , the food the pools hotel was amazing
Dear David, We are thrilled to hear you enjoyed your stay at AluaSoul Zakynthos. We are really pleased that your stay was so satisfactory and we will let our staff know that we took well care of you and that we should keep working hard for our customers in order to provide them with the best experience. We hope to be able to welcome you back here in AluaSoul Zakynthos soon. Best regards the whole team of AluaSoul Zakynthos
Dear David, We are thrilled to hear you enjoyed your stay at AluaSoul Zakynthos. We are really pleased that your stay was so satisfactory and we will let our staff know that we took well care of you and that we should keep working hard f… Show more
Reviewed: 3 October 2023 · Stayed in September 2023
Verified reviewStaff where absolutely fantastic especially the bar manager Alex and bartender Tony. Everyone on the property was so attentive and made sure we always had everything we needed. The rooms where very clean and beds made everyday. Evening entertainment was good, it was nice that everyday there was something different.
Only negative thing I would say is the repetitive food in the buffet for lunch and dinner. Would be nice to change it up a little for different days.
Dear Guest, First of all thank you for choosing AluaSoul Zakynthos for your holidays. It is great to know that you enjoyed the location of the hotel and the rooms and the services that we provide. We are very proud of the team that we have at the hotel and we will pass them your nice comments, as it motivated them to keep provideing the best service. It is very important for us the feedback of our guests as it helps us to improve day by day.We will ckeck all the point that you have mentioned so we can provide a great service. Kind regards,
Dear Guest, First of all thank you for choosing AluaSoul Zakynthos for your holidays. It is great to know that you enjoyed the location of the hotel and the rooms and the services that we provide. We are very proud of the team that we have… Show more
Reviewed: 1 October 2023 · Stayed in September 2023
Verified reviewNOTHING!!
HORRIBLE!! This hotel is barely a 3-star hotel! I booked few nights here for my honeymoon and staying here ruined the whole experience.. I was very happy when we checked out.. first of all they gave us our room keys and the minute we entered the room we smelled a very strong scent of mold.. the room felt and smelt like it wasn’t open or cleaned for ages!! The mold smell was really really bad.. We checked the bathroom and it was even worse, all corners were dirty and rusty.. the bathtub was all rusty it makes it impossible to shower in it. We told the reception about this and they offered us 2 other rooms to choose from and both also smelled like MOLD!! The walls are dirty and room service is useless. A 5 year old can do bed better than they did. I wouldn’t recommend it to anyone who cares about good hygiene!!
Dear Amina , We take all guest feedback into consideration and we will continue to emphasize the needs of our guest. Your feedback and experience will help us point out the key areas on which to work on, and we truly appreciate the time you have taken to point out these matters. We would like to assure you that we are taking these comments in to consideration as to how we can improve this in the future. Kind regards
Dear Amina , We take all guest feedback into consideration and we will continue to emphasize the needs of our guest. Your feedback and experience will help us point out the key areas on which to work on, and we truly appreciate the time y… Show more
Reviewed: 6 September 2023 · Stayed in July 2023
Verified reviewRoom cleaning was very good! The only good
Very rude staff on the reception,not good explained on booking website so when we arrived we saw theee swimming pools..and we can use only one- without umrellas and very very small for the amount of people who were there.
Dear Izabela, First of all, thank you for choosing AluaSoul Zakynthos for your holidays. We do appreciate the time that you took to send us your feed back of your stay. We are happy to see the positive point regarding the cleanin. About the negative points we will take them and check them to make sure we deliver the best service toour guest. Hope to see you again, Kind regards from AluaSoul Zakynthos team
Dear Izabela, First of all, thank you for choosing AluaSoul Zakynthos for your holidays. We do appreciate the time that you took to send us your feed back of your stay. We are happy to see the positive point regarding the cleanin. About… Show more
Reviewed: 29 August 2023 · Stayed in August 2023
Verified reviewUnclean bedsheets AC is weak Food is not good Room is tight Expensive
People are nice Events are cool
Dear Amadeus, First of all, thank you for choosing AluaSoul Zakynthos for your holidays. We do appreciate the time that you took to send us your feed back of your stay. We are happy to see the positive points of the hotel that you have mentioned, and we will pass these comments to our staff. About the negative points we will take them and check them to improve our services to make sure we can provide the best experience to our guests. Hope to see you again, Kind regards from AluaSoul Zakynthos team
Dear Amadeus, First of all, thank you for choosing AluaSoul Zakynthos for your holidays. We do appreciate the time that you took to send us your feed back of your stay. We are happy to see the positive points of the hotel that you have m… Show more
Reviewed: 28 August 2023 · Stayed in July 2023
Verified reviewThe hotel is good and fair for the price. I really liked the variety of food available in the buffet and the drinks. The location is perfect!
The rooms need a renovation, specially the bathrooms. The cleaning service was a bit poor, it seemed that they just make the beds and pass a mop on the floor. The bathtub was dirty. The air conditioner really needs maintenance, eventhough it was working, the smell coming from it was horrible, also it didn’t refresh the room properly. The staff was nice specially the staff at the bar at night, the rest maybe just need to smile more :)
Dear Ines, We are thrilled to hear you enjoyed your stay at AluaSoul Zakynthos. We are really pleased that your stay was so satisfactory and we will let our staff know that we took well care of you and that we should keep working hard for our customers in order to provide them with the best experience. We hope to be able to welcome you back here in AluaSoul Zakynthos soon. Best regards the whole team of AluaSoul Zakynthos
Dear Ines, We are thrilled to hear you enjoyed your stay at AluaSoul Zakynthos. We are really pleased that your stay was so satisfactory and we will let our staff know that we took well care of you and that we should keep working hard fo… Show more
Reviewed: 22 August 2023 · Stayed in August 2023
Verified reviewReviewed: 21 August 2023 · Stayed in August 2023
Verified reviewUnfortunately, nothing.
As everyone stated before me, there are different categories that nobody specified on booking.com. There are tables and facilities you cannot use, unless you pay more (I mention here the infinity pools and specific tables in the dining area). The first room I was put in was smelling like a public toilet and there were visible stains on the ceiling from the AC wich was actually not working. After many insistences, I was moved in another room where the smell wasn’t as bad, but the AC still didn’t work. I was given a ventilator to help me sleep during the night and imagine, this happened during the summer. I’m not going to mention how many times I asked when the AC is going to be fixed, because I would get the same answer “I don’t know”. The bathroom is very small. The internet in the room is execrable. The receptionists, apart from one, must improve their english. The food and the drinks are mediocre. In my first day I ordered a margherita pizza and all I received were 2 slices 5/5 cm which I cannot call pizza. If you want bottled water you have to pay, otherwise you have to always go to the bar to drink it. Only some cocktails are included in the all inclusive, for other you have to pay. Although it’s an all inclusive hotel, there are specific times when you can eat. The hotel doesn’t have their own beach at the sea. The employees are very cold and they never salute, even though you politely greeted them. I asked 3 times for an amenity kit, as my swimming shorts broke. I was promised that I will receive one in my room, but that never happened. All in all, the hotel experience was more stressful than relaxing.
Dear Filip, First of all, thank you for choosing AluaSoul Zakynthos for your holidays. We do appreciate the time that you took to send us your feed back of your stay. We are happy to see the positive points of the hotel that you have mentioned, and we will pass these comments to our staff. About the negative points we will take them and check them to improve our services to make sure we can provide the best experience to our guests. Regarding the air conditioner, unfortunately broke (something that we can't control) and the technitians were called immediately to be able to fix it and did their best to be able to repair it and keep providing our guest with the best experience. Hope to see you again, Kind regards from AluaSoul Zakynthos team
Dear Filip, First of all, thank you for choosing AluaSoul Zakynthos for your holidays. We do appreciate the time that you took to send us your feed back of your stay. We are happy to see the positive points of the hotel that you have ment… Show more