Reviews of Casa Cabana Boutique Hotel & Spa - Adults Only 4 stars
Odos Agioy Nektarioy, Faliraki, 85100, Greece
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewHalfpension was subliem, top restaurant.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewNice Hotel, clean, top breakfast
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in June 2025
Verified reviewReviewed: 7 August 2025 · Stayed in June 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewExtremely Disappointing – Avoid This Hotel! We stayed at Casa Cabana Faliraki, and on the very first day of our vacation, our room was broken into and a large sum of money was stolen. As distressing as the theft was, the real disappointment came from the hotel staff’s reaction — or lack thereof. The staff showed absolutely no empathy or support. There was zero accountability, no assistance, and not even basic human decency in how they handled the situation. In fact, we were met with a cold, dismissive attitude and even subtle hostility, as if we were the ones to blame. No hotel should treat its guests this way — especially not in such serious circumstances. We felt completely abandoned and disrespected. Security was lacking, customer service was nonexistent, and the overall attitude of the staff was shocking. I strongly advise against staying at this hotel. Your safety, peace of mind, and dignity as a guest are clearly not a priority here.
Dear Tugnder, We appreciate your feedback and since this is a serious matter, we would like to take this opportunity to share our detailed perspective regarding your recent stay. Later in the evening of your arrival, you informed us that €800 had been stolen from your backpack. We immediately urged you to contact the police, which you agreed to do. Upon arrival, the police conducted an investigation and found no signs of forced entry. They concluded that there was no evidence of a break-in. When the officers suggested you visit the station to file a formal report and continue the investigation, you declined. You then speculated that someone from the hotel staff might have entered your room, as the hotel holds master keys. However, when we explained that all room entries are digitally recorded and offered to review the access logs with you, you refused once again. Despite the lack of evidence, since the money could have been lost anywhere during your trip and your refusal to proceed with a formal report or access log review, we still took your concerns seriously. To help you feel safer and more comfortable, we offered you a full refund of your stay and the option to move to another hotel. You declined this offer as well, which we found puzzling, especially after such serious allegations. We would like to highlight that all our rooms are equipped with high-security safe boxes, available free of charge. We strongly encourage all guests to use them for valuables during their stay, as is standard practice in hotels worldwide. We believe the facts speak for themselves in this case. It is unfortunate when situations unfold in this manner, especially when we strive to address concerns in a respectful and proactive way. Lastly, we want to emphasize what we take the most pride in, our staff. Guests' reviews consistently point out that our team is one of the highest-rated aspects of our hotel. We believe that genuine hospitality begins and ends with the way we care for and connect with our guests. There is absolutely no room for compromise in this regard.
Dear Tugnder, We appreciate your feedback and since this is a serious matter, we would like to take this opportunity to share our detailed perspective regarding your recent stay. Later in the evening of your arrival, you informed us that … Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewStaff were amazing, very lovely and helpful.
Room was comfortable however did not look like photos, felt like the cost per night was higher than it should be.
Deae Jasmine, thank you very much for your feedback. Your kind words mean a lot to us! Our main priority is to be transparent and provide detailed information to all of our guests. While we cannot showcase photos of every individual room in the hotel, the images reflect the overall style, facilities, and details of the rooms. Please note that certain furnishing or decorative elements may vary slightly from one room to another. We look forward to welcome you again!
Deae Jasmine, thank you very much for your feedback. Your kind words mean a lot to us! Our main priority is to be transparent and provide detailed information to all of our guests. While we cannot showcase photos of every individual room i… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewAir conditioning turned on at night doesn't work. Very bad night's sleep for me and my partner
Dear Piotr, Thank you for your feedback. We are truly sorry to hear that you and your partner had a poor night's sleep. Please note that for the air conditioning to work properly, the balcony door must be fully closed and the power button on the wall panel needs to be switched on. This information is always provided by our staff during check-in to ensure our guests are comfortable and informed. We will investigate to confirm that our check-in guidelines were followed accordingly in your case. We are always available at our reception and more than happy to assist with any issues or concerns during your stay, we are here to help ensure your comfort at all times. We hope to welcome you back in the future for a much more pleasant experience.
Dear Piotr, Thank you for your feedback. We are truly sorry to hear that you and your partner had a poor night's sleep. Please note that for the air conditioning to work properly, the balcony door must be fully closed and the power bu… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewLocation was really good. Nice and clean. Room with pool
Music around main pool
Thank you very much for your great review!! We hope to welcome you back soon for another nice experience!
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewEverything was fantastic at casa cabana. All of the staff were lovely, really attentive, helpful & friendly. The hotel is minutes from all of the restaurants clubs bars. Beds were comfortable & with very little noise considering the nightclubs are minutes away! Overall we really enjoyed our stay. This is probably the best hotel I have ever stayed in. Will be back for sure. Thank you Casa Cabana!
I felt the rooms could have been cleaned better (the floors were dirty & we had to wear sliders once showered) the towels were replaced every 2 days which was good.
Dear Emma, Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a fantastic stay with us at Casa Cabana and that our team made you feel welcome and well taken care of. We also appreciate your honest feedback regarding the room cleanliness. We always aim for the highest standards especially regarding the cleanliness of our rooms. We will investigate to confirm that our cleaning guidelines were followed accordingly in your room as well. We can't wait to welcome you back again soon!
Dear Emma, Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a fantastic stay with us at Casa Cabana and that our team made you feel welcome and well taken care of. We also appreciate your honest… Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewThe rooms were perfect. We had a gorgeous pool out the back, and the beds were so comfortable with lots of space in the room. The communal pool facilities were also perfect, with loads of beds and space for sunbathing. The overall decor of the hotel was lovely, and the location was so central in Faliraki. The hotel staff were mostly very nice and helpful
There wasn’t much that I didn’t enjoy about the property. The breakfast left a little bit to be desired, and drinks were quite expensive to have by the pool.
Dear Emma, Thank you so much for your kind words and for taking the time to share your experience with us. It’s always a pleasure to know our guests felt comfortable and well cared for. While we aim to provide the best quality and service, we understand that value is important too. Please know that we do our best to keep prices as competitive and reasonable as possible, based on current market conditions. We hope to welcome you back again soon for another relaxing stay in Faliraki.
Dear Emma, Thank you so much for your kind words and for taking the time to share your experience with us. It’s always a pleasure to know our guests felt comfortable and well cared for. While we aim to provide the best quality and servic… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewthe hotel was built with love in the details, especially the exterior is very special. This is a Boutique Hotel with no big crowds of people, what was really nice in our point of view. What we need to highlight is the very professional, friendly and helpful Hotel Crew. Every wish has been fulfilled without any issues. Our personal highlight was the daily dinner at the restaurant of the hotel, we would highly recommend to book the half board!
following point is only a high level criticism.. The cleaning of the room could have been better to match the high class impressions of the hotel. Just a hint and no criticism to the hotel: Faliraki is a loud area due to clubs and bars.
Dear Patrick, Many thanks for your kind words and valuable feedback. It’s also wonderful to know that our team made such a positive impression. And thank you for your kind note about the general noise in Faliraki. It’s true that being in a lively area has its advantages and disadvantages and we’re glad it didn’t take away from your overall experience. We hope to welcome you back soon for another relaxing and memorable stay.
Dear Patrick, Many thanks for your kind words and valuable feedback. It’s also wonderful to know that our team made such a positive impression. And thank you for your kind note about the general noise in Faliraki. It’s true that being in… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewProperty was modern and clean with great facilities. Ilyas on reception was really helpful and enthusiastic . We had an amazing room with a private pool. Breakfast was fantastic. Pool area lovely
Wish we could have stayed longer !
Reviewed: 22 May 2025 · Stayed in April 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in May 2025
Verified reviewSo many things about this hotel that I liked. First thing that comes to mind is the food. Our stay included breakfast and the buffet was amazing!! So much choice and all of it was really good. We ordered room service twice and that was super yummy food too! The whole building was clean and well presented. All staff we came across was kind and helpful (even when we asked them stupid questions). The location was great! Few minutes walk to the beach/shops/restaurants.
The only downer (and it’s a very small downer) is the room layout was a bit off. The shower and sink were right next to the bed and the toilet separate. So, you’d come out of the loo to use the sink/shower. There was literally zero privacy within the room.
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 May 2025 · Stayed in May 2025
Verified review