Reviews of Cocoon Suites

We came back for a second time as we liked the suites so much. Perfect location, with amazing views, the friendliest staff and beautiful scenery add on the perfect experience, the breakfast was also amazing. We would definitely come back again.

Only the view. NOTHING ELSE IT IS A SCAM!

I paid over £3,000 for 5 nights expecting a luxury cave suite, but what I got was a NIGHTMARE. This property is misleading,UNSAFE, and should not even be advertised on Booking.com. • SEWAGE smell throughout the suite, especially unbearable in the mornings. • Constant DAMP/mould smell in the principal bedroom, making it uninhabitable and aggravating my asthma. • Severe damp, peeling plaster, and mould damage across the walls and ceilings. The hotel tries to pass this off as “character” it’s not. It’s damp, unhealthy, and unacceptable at this price. • ANT INFESTATION at the second bedroom entrance – impossible to use that room. • COLD AND POOR WATER pressure . Staff admitted the water was not working, yet Booking.com was told the issue was “fixed” a complete lie. • Unsafe broken flooring by the outdoor tub – a real hazard. • Dusty, unclean surfaces on arrival. • No room service (though advertised), no toiletries, no proper parking (just street parking far away), a non-smart TV, and no closets/shelving hardly “luxury.” • Only one small AC unit for the whole property. The “solution” for the humidity was a noisy dehumidifier that made it impossible to sleep. When I raised these issues, the hotel did nothing meaningful. They added another dehumidifier and tried to dismiss the damp and mould as “authentic cave atmosphere.” Staff even deleted WhatsApp messages admitting the water had been “fixed”proof they knew about the problems and tried to cover them up. Other reviews also mention the same sewage smell and damp issues, so this is not new. The property is fully aware of these conditions yet continues to scam guests out of thousands. This was by far the worst travel experience I have ever had. The advertising is false and misleading, the conditions are unsafe for health, and the management is dishonest. ⚠️ AVOID AVOID AVOID at all costs. Don’t waste your money or your holiday on this scam property.

A room with a beautiful view and fantastic service. The location was very good, with a restaurant very close by. I highly recommend it

there was no such thing

These guys are fantastic, we travel the world in the most luxurious locations. This is definitely in the top five staff is so helpful everything from beginning to end was absolutely fantastic. Do not hesitate to book this property.

Nothing.

Nice view and quite location

Many stairs

Amazing views and comfortable rooms

The bathtub are little bit exposed to people are passing out

Amazing experience from the staff, location, the priceless views and the room, couldn’t of asked for any better.. If you havnt been, it’s definitely worth the trip!

Cannot fault anything..

The place was quiet and private, just what we wanted. The cave pool was warm, not hot or cold. Great for getting a cool off and jumping back into the sun.

We didn’t expect the distance from the drop off point to the hotel to be so far. It was doable, but my pregnant wife struggled a little - something we may have considered if we knew about it. Luckily the hotel staff took out cases without being asked!

Fantastic view, great service of staff

Bit of lack of privacy

Location and Service.

Nothing

My stay was absolutely fantastic! The property is beautiful, spotless, and in an incredible location. What truly made the difference, however, was the staff — they assisted us even before our arrival. Everyone was extremely helpful and kind. A special thanks to Jannis and Niki at the reception, but honestly, every single team member was outstanding — helping us with our luggage, working hard yet always with a smile. We also enjoyed a couples massage, which was totally worth it — a wonderful and relaxing experience, carried out by the talented Nico and Erisa. Top-notch service — kind, attentive, and always smiling. We truly felt like royalty!

everything ,amazing view. the rooms are incredible nice ,very big ,graet bed also the bathroom was amazing! Everyone is super helpfull and nice! The breakfast was the best!

nothing it was 10 all the way

Perfect location and rooms, beautiful view, kind and helpful staff.

This is incredible for the views and the vibes.

Loved the property but it may be hard to access for some people.