Reviews of Creta Verano Hotel

We were pleased from the moment we arrived the front desk person was so courteous and helpful The property was at the end of the Main Street and close to everything Pool beautiful breakfast quite good lots of fruit and breads The staff were mostly family and very anxious to help in any way We have stayed in Malia before but for sure would use this property in future for our trips here it is not close to beach maybe 10- 15 minute walk but the atmosphere of the street is a winner

If I had to pick a downfall it would be lack of a room safe It’s a pain to carry around cash and passports But still would come back I’m sure if we had asked they would have locked things up in hotel safe

Very clean, good value for money, amazing location, nice services like the pool. They give you a key to a safe upon arrival, I had a balcony and for the price it was a very nice hotel.

Only stayed there for two night and on the first morning a man from the staff opened the door to my room while I was sleeping. I spoke to reception after the incident and they said it was a mistake as he was going to do maintenance in my room because he thought it was empty but it really scared me. Especially that I am a girl staying on my own. I understand mistakes happen but there was no apology, and it made me uneasy for the next day/ night, even about leaving things in my room. I want to share just in case I’m not the only one this happens / happened to because had I had more time booked and more money to spare I probably would have changed hotels because of this

Good breakfast, pool and spacious bedroom

the hotel is located within 5 minutes walk from the old city. we were 2 families with total of 8 people and we stayed in 2 family rooms, each room had a bedroom, a bathroom, livingroom with 2 sofa beds and a small kitchen. there is a very nice pool that the kids loved very much. the staff was very nice and helpful

the wifi is not working so great in some areas of the hotel,

Everything was excellent. The staff was nice and hospitable, the rooms were clean, everything worked perfectly in the room, the pool was excellent, the location was close to the beach, the breakfast was delicious. I would recommend this hotel to everyone.

I liked the breakfast (buffet), the location was convenient, 10 minutes walk away from clubs but not noisy inside the room (occasional loud traffic could be heard in the distance from the balcony but not inside the room). The staff were helpful and friendly. The pool was a good size for relaxation and didn't feel too cold. I was also messaged by the hotel itself before my stay with a lot of useful information which was a nice touch. Also the facilities in the room were quite good. (Had a fridge, air conditioning, closet with draws, table, plugs and tables on each side of the bed).

The floor tiles were very slippery when wet (near the pool and the walk from reception to our room). Though I was personally wearing flip flops so it may have only been my luck of almost stumbling every time. The bathroom was quite small in our room, the shower had stopped working at some point but the staff did not come to fix it even though it was reported. We in the end managed to fix it on our own. The TV was quite small and all the channels were international/European. All we could watch on an English channel was sky news. (No local channels, could not watch a movie late at night for example). Also the WiFi was not always good inside the room. However whenever I sat out on the balcony, the internet was very good.

Awesome pool and very good arrangement of rooms - hotel ground consists of separate buildings so it is quieter. Very helpful staff, great breakfast.

The hotel has some minor negatives, which I will write about below, but overall I was satisfied and recommend this hotel. Personally, I always evaluate a hotel not only by positive, but also by negative reviews, because for one person something may not be important, but for another it is a matter of principle. So go ahead. The hotel is located in the convenient city of Malia, 20-30 minutes drive from Heraklion airport. A beautiful old part of the city, with nice restaurants and a very beautiful beach. The hotel is very conveniently located, coffee shops, restaurants, supermarkets are within walking distance. But at the same time, a little on the sidelines to enjoy peace in the evening. The sea is also not far away and the main road to the beach is right next to it. The hotel has very friendly staff. The hotel is clean, cleaned every day and everything is wiped down, including the railings on the balcony. The rooms have comfortable beds, a small refrigerator, air conditioning, it was very comfortable to sleep. Breakfasts were included in the price, and for the price of a vacation, I am completely satisfied with breakfasts. The host tried to diversify the main dish and fruits. This is not a very diverse menu, but it is quite enough for an easy and inexpensive vacation. The pool is not bad, of medium size. A beautiful yard, sunbeds and umbrellas were enough. Toilet and shower near the pool. Everything is as it should be.

Among the minuses of the hotel, I would like to note that the kitchen in our room is not functional, it consists of a kettle, glasses, and cups. There is not even a knife, an opener and a board for fruit, a microwave. In my opinion, it only occupies a place where it would be better to put an additional closet. There is also a lack of drying space in the room. It would be very appropriate to have some kind of vertical dryer, or dryer places for things on the balconies. The place for the shower is very small, and the faucet sticks straight out, it cannot be turned away to make it more convenient. Well, the craftsmen missed the plaster with an inclination towards the drain, it is not at the lowest point, so some water accumulated on the bathroom floor. There were also a few ill-mannered Russians, but probably the owner is not to blame for this

The hotel is quiet and respectful for his guests, the crew is amazing , the location in the b e s t

There were ants all over the rooms. Wanna eat? Ants in the fridge, wanna take a shower? The ants will wash your back. The wi-fi is so bad, if you’re counting on it , don’t (:

The property is very clean and managed by the family themselves. They are really welcoming and we got early check-in as we arrived in the hotel couple of hours before the check-in time. The beds are super comfortable and we got the pool view room. The hotel is on the main Malia road yet very peaceful at night. Has a great clean pool (which we did not use as we were mostly out exploring).

The breakfast spread is limited and it will be great to add few warm dishes to the lot. Healthy warm items usually get finished by 9:15. So, if you are late, you get the replacement item or cold food option. Also, it would have been great if toiletries could be provided as for someone who lives for a longer duration may find it helpful but this is not a deal breaker ofcourse. I booked triple bed room to get more room space but we were allocated double room but we were okay.

The location and the room

The booking said room with pool or garden view. The room had a view to a bush and other properties could look into the room, it was not a garden. The food was ok, I only ate there because it was all inclusive but the food let me down. The all inclusive drinks are not included until between 21 - 23 hrs, prior to that, only soft, beer and wine are available. I expected to be able to have a gin and tonic but if hey wouldn’t serve. I wasn’t told I had to pay to use the air-con. They charged me 5 euros per day when we left.

The hotel is in a good location near the centre of Malia close to some nice shops, bars and restaurants. Good size rooms and very nice pool area perfect for relaxing.

Breakfast finished a little early for me.

Everything was fine but this hotel doesn't have kitchen and they have catering. Food was average and alcohol was diluted although there was clean and stuff was always helpful and kind

Perfect customer servis - Mr. Manos helped us with everything we needed. Very helpful, kind, honest approach. The food was delicious, the atmosphere in the restaurant, bar, terrase excellent. What was the most impressive was the stuff - family run hotel, everybody always smiling and willing to help. Perfect location in Malia.

For the moment we arrive we feel that everyone is the to insure that we enjoy our stay from the front desk to cleaners,bar staff and kitchen. The service was excellent.

Nothing