Reviews of Cute apartment in the centre of Elounda
1 Irinis, Elounda, 72053, Greece
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Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewi contacted you when we arrived at the apartment as it was not the one we booked ! i found the girl dealing with it very abrupt . As there was no way I was going to stay in this “cute apartment” she agreed she would contact yourselves and have a refund issued to myself . This has not happened and i haven’t had a reply from yourselves when i informed you of the situation .
It wasn’t the one that i had booked . the two had similar names but the pictures that were on your site were not for this property .
Thank you for your message. I would like to clarify the situation, as there seems to be some confusion. When you arrived, you were shouting at me on the phone because you were unable to access the apartment. You mistakenly believed the confirmation code was the door code and had gone to a completely different property—one that was not the one you booked. You knocked on the wrong door and insisted it was your apartment, despite all the correct details (address, photos, and instructions) being listed clearly on Booking.com. You had booked the wrong apartment due to confusion between two listings with similar names. This has never happened before with any guest, and I believe it was an honest mistake—but it was entirely your own. Despite the confusion, as you didn’t even know the name of my apartment you were calling it “IRIDA” I still welcomed you—even with your dog, which was not mentioned in the booking. You thanked me several times and later even sent a message clearly stating that it was your own mistake and that there was no need to contact Booking. I have a screenshot of that message for reference. I understand this situation was frustrating for you, but neither I nor Booking.com made an error here. I did my best to assist you regardless. I’m sorry the experience didn’t go as you hoped, but I’m glad you found somewhere else to stay that suited you. Thank you again for your feedback. It will be reported to booking. Best regards, P.S All our reviews are excellent except from yours. :) Aria Lukaki
Thank you for your message. I would like to clarify the situation, as there seems to be some confusion. When you arrived, you were shouting at me on the phone because you were unable to access the apartment. You mistakenly believed the co… Show more
Reviewed: 26 October 2023 · Stayed in September 2023
Verified reviewLocation.
Less than basic.
Reviewed: 2 September 2023 · Stayed in September 2023
Verified review