Opiniones del Divani Palace Acropolis 5 estrellas

Dear Mr. Gerardo, Thank you for taking the time to share your thoughts with us. While we are pleased to know that you appreciated our convenient location, we are truly sorry to hear that other aspects of your stay did not meet your expectations. Cleanliness and guest comfort are top priorities for us, and we regret that your experience fell short in these areas. Please rest assured that your feedback has been shared with our housekeeping and maintenance teams for immediate review and action. We hope to have the opportunity to welcome you back in the future and provide you with the high standards of hospitality that we are known for. Kind regards, The Divani Palace Acropolis Guest Relations Team

Dear Mr. Gerardo, Thank you for taking the time to share your thoughts with us. While we are pleased to know that you appreciated our convenient location, we are truly sorry to hear that other aspects of your stay did not meet your expect… Mostrar más

Response: Dear Ms. Guadalupe, Thank you for sharing your feedback following your stay at Divani Palace Acropolis. We are delighted to hear that you enjoyed our prime location near the Acropolis, the room upgrade, and the comfort of your stay. Your comments regarding the breakfast options are greatly appreciated, and we will certainly take your suggestion into consideration to enhance our offerings, including more healthy and vegetarian choices. We hope to have the pleasure of welcoming you back for another memorable visit to Athens. Warm regards, T he Divani Palace Acropolis Guest Relations Team

Response: Dear Ms. Guadalupe, Thank you for sharing your feedback following your stay at Divani Palace Acropolis. We are delighted to hear that you enjoyed our prime location near the Acropolis, the room upgrade, and the comfort of your … Mostrar más

Dear Georgina, Thank you for your kind words about our staff, cleanliness, and location. We’re delighted you enjoyed the rooftop and the service of our team. Regarding the pool, we understand your feedback. As our property is located in a residential area, the pool is designed as a peaceful retreat rather than a sun-soaked space, in order to respect the neighborhood’s setting. We truly appreciate your understanding and look forward to welcoming you back soon for another memorable stay. Warm regards, The Divani Palace Acropolis Guest Relations Team

Dear Georgina, Thank you for your kind words about our staff, cleanliness, and location. We’re delighted you enjoyed the rooftop and the service of our team. Regarding the pool, we understand your feedback. As our property is located in a… Mostrar más

Dear Ms. Susana, Thank you for sharing your feedback regarding your recent stay with us. We are glad that you appreciated our location, but we are truly sorry to hear that certain aspects of your experience did not meet your expectations. In particular, we regret that our breakfast — which offers more than 100 carefully selected items — did not manage to meet your preferences. Your comments are valuable to us, and we will continue working to improve both variety and quality. Regarding the swimming pool, please note that the closing hours are set by law due to the residential area surrounding the hotel. We understand how important this facility is in the summer months and do our best to ensure that all guests can enjoy it during the operating hours. We truly appreciate your observations and hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Warm regards, The Divani Palace Acropolis Guest Relations Team

Dear Ms. Susana, Thank you for sharing your feedback regarding your recent stay with us. We are glad that you appreciated our location, but we are truly sorry to hear that certain aspects of your experience did not meet your expectations. … Mostrar más

Dear Lucía, Thank you very much for your wonderful feedback and perfect scores. We are truly delighted to know that you enjoyed our central location, the hospitality of our staff, and your experience at our restaurant. It gives us great pleasure to see that everything was to your satisfaction, and we hope to have the joy of welcoming you back to Athens for another memorable stay. Warm regards, The Divani Palace Acropolis Guest Relations Team

Dear Lucía, Thank you very much for your wonderful feedback and perfect scores. We are truly delighted to know that you enjoyed our central location, the hospitality of our staff, and your experience at our restaurant. It gives us great p… Mostrar más

Dear Ruben, Thank you for staying with us at Divani Palace Acropolis. We truly appreciate your feedback. We are glad to hear that your dinner on the rooftop and the service you eventually received were satisfactory. We sincerely apologize for the delay at check-in and any inconvenience caused, especially while traveling with your child. Your comments have been shared with our team to ensure an even smoother experience for our guests in the future. We hope to welcome you and your family back soon for an even more seamless stay. Warm regards, The Divani Palace Acropolis Guest Relations Team

Dear Ruben, Thank you for staying with us at Divani Palace Acropolis. We truly appreciate your feedback. We are glad to hear that your dinner on the rooftop and the service you eventually received were satisfactory. We sincerely apologize … Mostrar más

Dear Mr. Obregon, Thank you for sharing your comments regarding your recent stay at Divani Palace Acropolis. We are truly sorry to read that the upgraded room we provided – from your reserved Superior Room with Acropolis view, to an Executive Room with Acropolis view – did not meet your expectations. We feel sorry not knowing about your dissatisfaction before your departure, as we would have done our best to find an alternative solution to better match your preferences. We value your feedback and will use it to improve our guest experience. Thank you for staying with us, and we hope to have the opportunity to welcome you again and provide a stay that meets your expectations. Kind regards, The Divani Palace Acropolis Guest Relations Team

Dear Mr. Obregon, Thank you for sharing your comments regarding your recent stay at Divani Palace Acropolis. We are truly sorry to read that the upgraded room we provided – from your reserved Superior Room with Acropolis view, to an Execut… Mostrar más

Dear Helena, Thank you for your fantastic review! We're delighted to hear you enjoyed every aspect of your stay, especially the location and our team's hospitality. We hope to see you again soon! Warm regards, Divani Palace Acropolis Guest Relations Team

Dear Helena, Thank you for your fantastic review! We're delighted to hear you enjoyed every aspect of your stay, especially the location and our team's hospitality. We hope to see you again soon! Warm regards, Divani Palace Acropoli… Mostrar más

Dear Ricardo, Thank you for your wonderful feedback and for choosing Divani Palace Acropolis for your stay in Athens. We’re absolutely delighted to hear that you had such a great experience and that you appreciated the cleanliness, the quality of our breakfast, and the excellent service from our team. It was a pleasure having you with us, and we hope to welcome you back soon for another memorable stay! Warm regards, The Divani Palace Acropolis Guest Relations Team

Dear Ricardo, Thank you for your wonderful feedback and for choosing Divani Palace Acropolis for your stay in Athens. We’re absolutely delighted to hear that you had such a great experience and that you appreciated the cleanliness, the qu… Mostrar más

Dear Uğur, Thank you for taking the time to share your feedback and for choosing Divani Palace Acropolis for your stay in Athens. We are pleased to hear that you appreciated our location and facilities. However, we’re sorry to read that you felt your room did not have the expected Acropolis view. Please allow us to clarify that the room you reserved and stayed in does include an Acropolis view from the balcony, as described. We understand that expectations can vary, and we regret if the view did not meet yours. Should you visit us again, we would be happy to assist you in selecting a room that best matches your preferences. Thank you once again for your comments. We value your input and hope to welcome you back in the future. Warm regards, The Divani Palace Acropolis Guest Relations Team

Dear Uğur, Thank you for taking the time to share your feedback and for choosing Divani Palace Acropolis for your stay in Athens. We are pleased to hear that you appreciated our location and facilities. However, we’re sorry to read that y… Mostrar más

Dear Leonardo, Thank you so much for your wonderful review and perfect scores across so many categories! We’re delighted to know that you enjoyed your stay and appreciated our location close to Athens’ main attractions. Your kind words about our staff, cleanliness, and facilities mean a lot to us. We also take note of your feedback regarding the bed and will certainly keep it in mind as we continue to enhance guest comfort. We hope to have the pleasure of welcoming you back to Divani Palace Acropolis in the near future! Warm regards, The Divani Palace Acropolis Guest Relations Team

Dear Leonardo, Thank you so much for your wonderful review and perfect scores across so many categories! We’re delighted to know that you enjoyed your stay and appreciated our location close to Athens’ main attractions. Your kind words ab… Mostrar más

Dear Vivian, Thank you for taking the time to share your feedback and for rating your recent stay with us so highly. We are truly delighted to hear that you enjoyed the comfort of our beds, the attentiveness of our team, and of course, the breathtaking view of the Acropolis. Your kind words regarding our staff are especially appreciated and will be shared with the team. We’ve also noted your score for our location and thank you for your honest input. Your feedback helps us to continually improve the guest experience. It was a pleasure having you with us, and we hope to welcome you back again soon for another wonderful stay in Athens. Warm regards, The Divani Palace Acropolis Guest Relations Team

Dear Vivian, Thank you for taking the time to share your feedback and for rating your recent stay with us so highly. We are truly delighted to hear that you enjoyed the comfort of our beds, the attentiveness of our team, and of course, th… Mostrar más

Dear Carolina, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations, especially regarding the room view. We understand how important this was to you, and we regret any disappointment caused. Your comments about the condition of the hotel are also noted, and we want to assure you that we are currently undergoing renovations in several areas to enhance our guests’ comfort and overall experience. We appreciate your honesty, as it helps us improve, and we do hope to have the opportunity to welcome you again in the future to show you the positive changes. Warm regards, The Divani Palace Acropolis Guest Relations Team

Dear Carolina, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations, especially regarding the room view. We understand how important this was to you, and we regret any disappoin… Mostrar más

Dear Claudia, Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed the excellent location and comfortable rooms, as well as the breakfast and cleanliness. It's wonderful to know that these aspects contributed to a positive experience during your stay. We also appreciate your comments regarding our staff. We're sorry that you felt the staff was uninformative and will be sure to address this with the team to improve communication and service in the future. Your feedback is invaluable, and we hope to welcome you back soon for another great stay! Warm regards, The Divani Palace Acropolis Guest Relations Team

Dear Claudia, Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed the excellent location and comfortable rooms, as well as the breakfast and cleanliness. It's wonderful to know that these aspects co… Mostrar más

Dear Pilar, Thank you for taking the time to share your detailed feedback following your stay with us. We're pleased to hear you appreciated the location, the friendliness of our staff, and the cleanliness of our hotel. However, we deeply regret to learn that some aspects of your stay fell short of your expectations. Please allow us to address your concerns: Breakfast and Fresh Fruit: We strive to provide a variety of options to suit all preferences, and we will review our breakfast offerings to ensure they meet the expectations of a 5-star experience. Mattress and Pillows: Your comfort is our priority, and we will assess the need for replacements to ensure our guests enjoy restful sleep. Terrace and Coffee Availability: We understand the disappointment regarding the terrace being closed during January and the limited coffee options in the evening. Your feedback will be considered as we review and clarify our service offerings to avoid any misunderstandings. Housekeeping Oversight: The issue of the complimentary tray not being cleared promptly and dirty glasses not being replaced is unacceptable. We will address this with our housekeeping team to ensure such incidents do not recur. Minibar Charge: We apologize if the minibar charge felt excessive. While it is standard practice, we understand how this may have been perceived given the overall cost of your stay. Your feedback will guide us in reviewing our policies to ensure fairness and guest satisfaction. Thank you for bringing these matters to our attention. Your observations are invaluable in helping us refine our services. We hope to have the opportunity to welcome you back in the future for a stay that better reflects our commitment to excellence. Best regards, The Divani Palace Acropolis Guest Relations Team

Dear Pilar, Thank you for taking the time to share your detailed feedback following your stay with us. We're pleased to hear you appreciated the location, the friendliness of our staff, and the cleanliness of our hotel. However, we de… Mostrar más

Dear Victor, Thank you for your kind review and for sharing your experience with us! We’re delighted to hear you appreciated the spacious room, comfortable bed, cleanliness, and well-equipped fitness room. It’s also great to know that you enjoyed our breakfast offerings. We’ve taken note of your feedback regarding restaurant prices and will consider it as we continue to enhance our services. We hope to welcome you back for another enjoyable stay in the future! Best regards, The Divani Palace Acropolis Guest Relations Team

Dear Victor, Thank you for your kind review and for sharing your experience with us! We’re delighted to hear you appreciated the spacious room, comfortable bed, cleanliness, and well-equipped fitness room. It’s also great to know that you … Mostrar más