Reviews of Best Western Plus Embassy Hotel 4 stars

The breakfast room was very nice and the breakfast was very enjoyable and tasty.

The lift worked fine but it was very cramped/small and could only fit one person and bag at a time.

Staff helpful!

I booked a stay at Best Western Plus Embassy Hotel in Athens for two nights (August 23 – 25), but from the moment I entered the room, I encountered several serious issues: The hotel was visibly outdated and did not meet the standards of a four-star property. While there was shampoo provided near the sink, the bottle in the bathroom itself was empty. When I pointed this out to the receptionist, she was very polite and promptly brought a replacement to my room. According to the listed facilities, a toothbrush should have been available in the bathroom. When I asked the staff, they politely informed me that I needed to request it if needed. However, based on my experience with similar hotels, I believe it should have been provided in the bathroom by default, regardless of whether I ended up using it. This was also not mentioned anywhere in the booking information or instructions when I reserved the room. The in-room telephone was outdated and completely non-functional, forcing me to use my personal phone to contact the reception. During breakfast, while seated at my table, I noticed a dead cockroach under the mirror just a few meters away. I immediately informed the receptionist, who was once again very polite and responsive in addressing the matter. Given these circumstances, it was impossible for me to continue my stay, so I decided to check out immediately. Without any further discussion, the hotel promptly processed a refund for the second night. I would like to emphasize that the staff were very polite and professional during check-in, check-out, and every interaction I had. However, the overall condition of the hotel was simply unacceptable and did not justify either the price or the four-star rating. I sincerely hope this feedback helps the management take the necessary actions to ensure that future guests do not encounter such a disappointing experience.

Staff was very helpful

Room aircondition

The hotel is in close proximity to the center of the city. Stuff is extremly helpful

paid parking for the car with limited spots

The Best Western was average at best and doesn’t justify its 4-star rating — it feels more like a 2.5-star hotel. The room furniture is outdated, the elevator only fits two people, and the lobby furniture is worn and needs replacing. On the bright side, the breakfast was excellent, and the staff were very helpful. Overall, the hotel is in serious need of renovations.

The staff were amazing ,very helpful and collaborative

The elevator is so tiny and old

None

Complaint of Beddings Head Board off the Wall was not refixed for several Days. Serious Accident Concerns.

Nothing at all

Very old furniture, rude staff who can’t afford any help or solve a problem, full of insects on mattress, it was a horrible night I check in 1 am and check out at 9:30 in the morning

It was on a secured area near de us embassy.

The elevator could only take 2 people at a time, the breakfast was very very poor, the main room had no air conditioning, the sofa were very old and not clean, the neighbourhood had an electric outage and the hotel had no generator so we had to climb 6 fours up and down with no lights, no breakfast, etc… this is not a 4 star hotel

not a thing

everything that the hotel advertised as services for the disabled handicap we’re not at that hotel, which made us stay there very difficult for my husband

Big room

Old can’t be classified as 4 star hotel Even water is not offered for a 4star hotel, all was payable. Very poor AC , we used a fan , that was more disturbing than others.

Stuff was helpful

Facilities were not good at all,there was a leakage on the ceiling ,air conditioning was not working

Great location, safe, clean and very helpful and friendly staff.

My room was overpriced for what it offered. It’s also a little annoying not to have free drinking water when it is very hot outside. In other 4 star hotels, cold drinking water is usual supplied for free. Breakfast was pretty basic as well.

The price for one night before my flight home. Hoping “Best” Western would live up to it’s name. Front desk advised and booked taxi for next morning.

Shabby room without functioning air conditioner on 3rd floor. At first apparently helpful front desk clerk gaslit me over the non-functional AC, offered me a fan and finally after further firm protest, moved me to a room on 4th fl. With a working AC and a sink that doesnt slant downwards. Daytime temperature was 96F so AC essential and expected. Breakfast not ready until 7:30am so I didnt benefit.

It was conveniently located near the hospital area (which was our need this visit) but the best part was that it was conveniently surrounded by food shops and services all within a few minutes walk.