Reviews of Entire house with garden, 70m from the beach.
Γαλατάς 180, Galatas, 18020, Greece
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Reviewed: 12 August 2024 · Stayed in August 2024
Verified reviewReviewed: 28 July 2024 · Stayed in July 2024
Verified reviewNothing
The worst accommodation we ever booked on Booking. The photos posted by the owner have nothing to to with the reality. We arrived after 12 long hours of driving just to find a house that seemed abandoned. The smell of mold hit us when we opened the door. Dirty floors, garden furniture broken and rusted, kitchen appliances were greasy, dirry and rusted. Rust on the doors, holes in the wall, dirty bathroom, cables hanging on the walls of the kitchen. Two of the beds didn't have sheets and were dirty and with insects. The light in the rooms was very low you could barely see something. We contacted the property owner and told us that the house is clean and if we don't like it, he will come in two days to clean it. We left that house after 15 minutes and moved to a hotel for the night and rented another house for the rest of the week. We asked him to give us our money back and he refused. After 4 long days, with the help of my greek cousin who talked to the owner, we managed to get back onmy 200 euros. The explanation: he has to pay taxes and fees and he needs to make some money too, even if we announced him we left the property, explained the resons and told him we rented something else. We also contacted Booking, told them about the problems. After 2 days of talking to customer support, they said they can't do nothing about it because the property refuses to give the money back. We sent them photos and agreed that we are right and decided to reimburse us their commission. All in one, we spent 575 euros on this property, 120 euros for one night at the hotel, and 600 euros more for a new accommodation. All we got back was the 200 euros from the owner and 86 euros from booking.com Imagine a family with kids in the same situation and not having the financial possibility to spend 720 more euros for a new place to spend the vacation. And we were lucky to find the hotel for that night because nothing was available in the city at that hour.