8.5

Reviews of Ilion Spa Hotel 3 stars

Filellinon 41, Loutra Edipsou, 34300, Greece

  • 7.0 Good
    Michel-

    Reviewed: 30 August 2025 · Stayed in August 2025

    Verified review

    Very small room.

  • Alan

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review

    The hotel was very clean and modern and was in a good location with free street parking

    Online check in and digital locks were a kerfuffle. Luckily there was a real human around to sort it out (a much better system!) More info about what was in the room would have helped (eg kettle provided but no tea:coffee; shower gel and shampoo provided)

    Property response:

    Hello! Shampoo and shower gel were for one day as you normally booked, but your request for tea and coffee was not included in the room cost,

    Ilion Spa Hotel
    28 August 2025
  • Doron

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    didnt take any

    all good with me

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  • Aleksandrina

    Reviewed: 18 August 2025 · Stayed in August 2025

    Verified review
  • Marija

    Reviewed: 16 August 2025 · Stayed in August 2025

    Verified review
  • Harry

    Reviewed: 16 August 2025 · Stayed in August 2025

    Verified review

    Not a good experience (considering always the cost for the property). We liked the two lady staff that always tried to help and the rooms were kept very clean daily.

    Everything else. The rooms were very small. The entry system in the building in remote (with pins) and we did not get adequate information beforehand, as the email we received was vague, as if we knew. As a result, we waited 20min outside the building trying to figure out how to get in. My mother in law, could not read the small letters on the lock to enter the pin, so I had to do it for her every day. Also, it is important to know that the staff are not always there. You would be lucky to find someone if you have a request. The telephone number they gave us to call if needed, was not answered when we tried. Finally, the spa in the basement is to be avoided. Overall, had I knew that the hotel does not have staff on site, the spa is not really a spa and the general atmosphere, I would not have done the booking. I am really surprised to see all the other positive reviews. Maybe we were the exemption.

    Property response:

    Thank you for your appreciation, but regarding your rating, there had to be an exception. Our average rating on Booking is 8.6, which means fabulous out of almost 400 reviews. We are glad that at least you were honest. Regarding the staff and comfort, regarding the spa, where you have the biggest annoyance and which is reflected in our rating of 5, we inform you that on Booking it is clearly written for everyone that there is an additional cost to use the spa center. This was your annoyance. We also know about your mother-in-law with the door opening system. There is an application in Booking where you only had to check in and open your door from your phone. We look forward to your return.

    Thank you for your appreciation, but regarding your rating, there had to be an exception. Our average rating on Booking is 8.6, which means fabulous out of almost 400 reviews. We are glad that at least you were honest. Regarding the staff a… Show more

    Ilion Spa Hotel
    16 August 2025
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  • Ioannis

    Reviewed: 27 July 2025 · Stayed in July 2025

    Verified review

    Friendly staff , nice location, nice breakfast

    Needs more attention on cleaning

  • Robert

    Reviewed: 28 June 2025 · Stayed in June 2025

    Verified review
  • Eftychia

    Reviewed: 25 June 2025 · Stayed in June 2025

    Verified review
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  • Xheku

    Reviewed: 23 May 2025 · Stayed in May 2025

    Verified review

    Every things was not like looks like in the booking

    Nothing

    Property response:

    Good evening dear friend! First of all, you should be ashamed of what you write, but as you can see, the word shame did not exist at your house. 1. I waited for you until 2 am to arrive at the hotel when I could have given you a no-show after 12 am 2. What bothered you the most was when you found out that there was an extra charge for the spa, if you knew how to read Greek correctly you could have seen this on Booking 3. In the morning when you woke up you left the hotel very quickly without paying because you had a family problem, we suggested that you announce to Booking that you would only stay one night and pay at Booking, which you did not do, but you tried to fool us by saying that you spoke and paid at Booking, which was impossible to do because the time you left the hotel was 8.25 and the program at Booking starts at 10. 4 We didn't do enough to announce that you left early and without paying. If you told us that you didn't have money to pay at the spa, you should know that we could transfer the debt to our account, if you told us that you forgot your ID card at home, it wouldn't be a problem, you send it to them the 2nd day, but running away and not paying is very bad, and you still give us a bad grade as if it were our fault that you should have stayed for free, We wish you health and give you some advice, don't try such thieves anymore, it doesn't work, leave the habits at home that make your compatriots and acquaintances ashamed of you, leave the trickery at home as we as hoteliers work for money, I will draw up a paper to declare you at booking as a malicious person so that you can only make a reservation in your life. Try to be fair. All hoteliers should take a stand against you who leave without paying.

    Good evening dear friend! First of all, you should be ashamed of what you write, but as you can see, the word shame did not exist at your house. 1. I waited for you until 2 am to arrive at the hotel when I could have given you a no-show aft… Show more

    Ilion Spa Hotel
    23 May 2025
  • Emma

    Reviewed: 8 May 2025 · Stayed in May 2025

    Verified review

    Very friendly staff. very convenient parking. Check in smooth. 10 minute walk to hot springs which are amazing. Very clean

    The roof top with the caged birds was not a highlight and where to have or whether breakfast was available wasn’t obvious?!

  • Tal

    Reviewed: 6 May 2025 · Stayed in May 2025

    Verified review

    The stuff were nice and kind.

    The bathroom was small, outdated, and uncomfortable. The showerhead holder was broken, and the sink had a splattering flow.

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  • Tordecilla

    Reviewed: 5 May 2025 · Stayed in May 2025

    Verified review
  • Israeli-ran

    Reviewed: 20 April 2025 · Stayed in April 2025

    Verified review

    A short walking distance from the beach

    Small rooms. Not very clean. The shower doors in our room were broken or missing (see photo). The owner wouldn't give us an alternative room when we pointed his attention to it. Not all room facilities are working properly.

  • Antonis

    Reviewed: 10 April 2025 · Stayed in April 2025

    Verified review

    no breakfast

    better wifi

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  • Frances

    Reviewed: 2 April 2025 · Stayed in March 2025

    Verified review

    I loved this place!

  • Caspar

    Reviewed: 25 February 2025 · Stayed in February 2025

    Verified review

    Nice staff, the spa,comfy bed

    Property response:

    Efkaristo!

    Ilion Spa Hotel
    25 February 2025
  • Delaney

    Reviewed: 24 February 2025 · Stayed in February 2025

    Verified review

    We had a comfortable, heartwarming, and lovely stay at Ilion Spa Hotel. The owners are sweethearts and made us feel very welcome and at home here. The triple room fit 3 of us perfectly. The location was great and the rooms were very clean. We would recommend this hotel to anyone visiting Edipsos!

    nothing!

    Property response:

    Tnanks!

    Ilion Spa Hotel
    24 February 2025
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  • Konstantinos

    Reviewed: 27 January 2025 · Stayed in January 2025

    Verified review

    Excelant service and all as described! Will come back soon!

  • Susan

    Reviewed: 22 January 2025 · Stayed in January 2025

    Verified review

    The property was spotlessly clean and really modern

    We liked everything

  • Spyridon

    Reviewed: 18 December 2024 · Stayed in December 2024

    Verified review

    Great location, clean room helpful stuff

    -

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  • 3.0 Poor
    Grant

    Reviewed: 16 December 2024 · Stayed in December 2024

    Verified review

    The staff are rude abs aggressive The neighbours stayed up very late until 4am. Making lots of noise

    Property response:

    We are sorry that you saw that the staff is aggressive, but we were wondering if it was as aggressive as the morning they served you with 2 coffees for free?? (without paying) ???, you probably wrote all this after drinking alcohol and regarding the neighboring rooms, you should know that no one lived in them and this is probably due to the same fact, look at how many reviews guests complain about the staff and what grade our staff has and then you will find that we are probably right. We wish you happy holidays!

    We are sorry that you saw that the staff is aggressive, but we were wondering if it was as aggressive as the morning they served you with 2 coffees for free?? (without paying) ???, you probably wrote all this after drinking alcohol and rega… Show more

    Ilion Spa Hotel
    16 December 2024
  • 7.0 Good
    Josip

    Reviewed: 7 December 2024 · Stayed in December 2024

    Verified review

    Location close to thermal spring. Fairly modern interior of the hotel. Good value for money

    Communication with guest almost non existing. Only one lady who doesn't speak English was working there the entire time.

  • Gareth

    Reviewed: 26 November 2024 · Stayed in November 2024

    Verified review
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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