Reviews of Kakkos Bay Hotel and Bungalows 5 stars
Ferma, Ierápetra, 72200, Greece
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Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewWe have met 5 people working at the reception. Two of them were really not nice. Even arogant.
This facility claims 5 stars. Receptionist in a 5 star hotels is not discusing "issues with laundry". It is normal to just take it and do it. It is not so complicated.
Dear Rafael, Thank you for taking the time to share your thoughts with us. We truly appreciate your kind words about our kitchen and restaurant teams — it means a lot to them to know their efforts are appreciated. We are genuinely sorry to hear that your experience with some members of our reception team did not meet your expectations. Please be assured that we are addressing this matter internally, as providing professional and courteous service at every level is extremely important to us. We kindly ask you to consider whether your overall rating accurately reflects your entire experience. A large team of passionate individuals — from housekeeping to food service and maintenance — works tirelessly each day, often going the extra mile to ensure our guests feel welcome, comfortable, and at home. When a low score is given based solely on one negative interaction, it can be discouraging for everyone who puts their heart into their work. We value constructive feedback and are always striving to improve. We look forward to welcoming you again and providing you with a stay that reflects the high standards our team upholds. Warm regards, Kakkos Collection Team
Dear Rafael, Thank you for taking the time to share your thoughts with us. We truly appreciate your kind words about our kitchen and restaurant teams — it means a lot to them to know their efforts are appreciated. We are genuinely sorry t… Show more