Reviews of Klelia Beach Hotel by Zante Plaza 4 stars
Kalamaki, Kalamaki, 29100, Greece
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewWe were very disappointed with our stay. The hotel markets itself as 4 stars, but it is far from that, more like 2 stars. The hotel grounds were poorly maintained: garbage was scattered everywhere, the lawn was burned out, and the sunbeds were old, damaged, or stained. Beach towels were tiny, old, and in poor condition. For our 5-year-old child, they provided a crib for babies and promised to bring a proper bed in the evening, but no one came. Luckily, we noticed that our bed had a lower frame and we had to set it up ourselves to give our child a proper place to sleep. The kitchen and breakfast left a lot to be desired: • Utensils and kitchen tools were not properly cleaned. • Tomatoes were not fresh, yet the staff still served them to guests. • Eggs at breakfast literally swam in oil. • The service cart and cleaning cloths used by staff were filthy, blackened and unhygienic. And this was the service cart in the kitchen! • Coffee was only instant from a machine; no proper coffee was available. We paid around €1,500 for 7 days, all-inclusive, via Booking, but hardly ate in the hotel due to questionable cleanliness and food quality. The only positive was the cleanliness of the room itself, BUT even there you couldn’t fully relax, since the smell from the plumbing was overwhelming So I can’t recommend this hotel at all
Dear Olena, We are truly saddened to realize that you were disappointed with your overall stay and that we were unable to perform the level of service you unquestionably deserve to receive. We view your feedback as a crucial opportunity to improve our services at all levels. We are hoping to have more opportunities in future to welcome you back. Best Regards, Zante Plaza Hotels & Resorts Management Team
Dear Olena, We are truly saddened to realize that you were disappointed with your overall stay and that we were unable to perform the level of service you unquestionably deserve to receive. We view your feedback as a crucial opportunity to … Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewStaff is lovely - make the difference Reception manager was very understanding of the little incident I had
I HAD ELECTRIC SHOCK with the hair dryer provided- not supposed to happen Towels are dirty, hard not at all soft. Poor quality of food- no much of local selection. Swimming pool small and dirty - sunbeds and tables have never been wiped clean. Shame!!! Not enough space for all the guests
Dear Daniela , Thank you for taking the time to share your feedback. First and foremost, we are sorry that your experience did not meet your expectations. However, we would like to clarify a few important points. Regarding the incident with the hairdryer, as soon as you informed us, we responded immediately by arranging for you to be seen by a doctor, at no cost to you, despite there being no confirmed issue and the fact that you did not have travel insurance. The entire cost was covered by the hotel, reflecting our sense of responsibility. In addition, upon your request, we went to considerable effort to ensure that Halal options were available in our menu, which required extra time and resources from our team. However, your husband chose not to make use of these options once they were provided. As for your other comments regarding cleanliness, the pool area, and food quality, we always take feedback seriously as part of our continuous improvement. Nevertheless, we are truly disappointed by the way some of these remarks were expressed, which do not reflect the experience of the vast majority of our guests. Our team works hard every day to provide a safe and pleasant environment for all our visitors. Thank you again for your comments, and we hope your future travel experiences are more positive. Kind regards, Zante Plaza Hotels & Resorts Management Team
Dear Daniela , Thank you for taking the time to share your feedback. First and foremost, we are sorry that your experience did not meet your expectations. However, we would like to clarify a few important points. Regarding the incident … Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe bed was were confortable and the food was very good. All in all was not that bad but I would not go back
Drinks were of a low quality and should be payed more attention to cleaning, especially in the common parts (restaurant, around the pool, ...)
Dear Adriana, Thank you very much for choosing to stay at Klelia Beach Hotel, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better. With sincere regards,
Dear Adriana, Thank you very much for choosing to stay at Klelia Beach Hotel, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you co… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe staff was so friendly, clean everywhere inside and outside, everything was super good
I liked everything, u have so many choices in drinks/food u can find something that u like for sure
Dear Alin, Let us thank you for recommending Klelia Beach Hotel after the experience you had with us! We are delighted to hear that you had a positive experience at Klelia Beach Hotel and that you enjoyed the attentiveness of our staff. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Klelia Beach Hotel. With Kind Regards, Zante Plaza Hotels & Resorts Management Team
Dear Alin, Let us thank you for recommending Klelia Beach Hotel after the experience you had with us! We are delighted to hear that you had a positive experience at Klelia Beach Hotel and that you enjoyed the attentiveness of our staff. Onc… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewVery nice, clean, good food, close to the see great staff.
Some mosquitoes at night
Dear Guest, Let us thank you for recommending Klelia Beach Hotel after the experience you had with us! We are proud that our polite staff and excellent food contributed to your positive experience. We would love to welcome you back in the nearest future. Best Regards, Zante Plaza Hotels & Resorts Management Team
Dear Guest, Let us thank you for recommending Klelia Beach Hotel after the experience you had with us! We are proud that our polite staff and excellent food contributed to your positive experience. We would love to welcome you back in the n… Show more
Reviewed: 15 July 2025 · Stayed in May 2025
Verified reviewFriendly staff
In my reservation they charged 30 Eur for environmental fee and during the check in they charged again 30 Eur for the same fee. After 2 months they refund the extra charge.
Dear Oscar, nl Thank you for choosing our accommodation and for sharing your feedback. We are sorry for the misunderstanding regarding the duplicate charge of the environmental fee — which, as you mentioned, was corrected and refunded. Given that the issue was resolved promptly and transparently, we were quite surprised by the low rating you gave us, especially since you also mentioned having a positive experience with our staff. In any case, we truly appreciate that you stayed with us and we wish you all the best in your future travels. Kind regards, Zante Plaza Hotels & Resorts Management Team
Dear Oscar, nl Thank you for choosing our accommodation and for sharing your feedback. We are sorry for the misunderstanding regarding the duplicate charge of the environmental fee — which, as you mentioned, was corrected and refunded. Gi… Show more
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewDinner, location
- pool, - if your room is located close to the bar, the loud noise can be heard from the room until 11 PM
Dear Rblt, Thank you very much for choosing to stay at Klelia Beach Hotel, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better. With sincere regards, Zante Plaza Hotels & Resorts Management Team
Dear Rblt, Thank you very much for choosing to stay at Klelia Beach Hotel, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could… Show more
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified review- Located close to the beach (approx. 3 minutes walk), in a quiet area at the end of Kalamaki resort. However, the beach is a turtle-protected beach and there are only 2 rows of sun loungers (20€/2 sun loungers and an umbrella), no sun lounger service, no showers. Close to restaurants, bars, shops; - Common areas (courtyard, corridors) neat and well maintained; - Friendly staff (special mention to the cleaning ladies who are always smiling and have a kind word at every interaction); - Clean rooms, cleaned daily (towels replaced every 2 days) with furniture in good but insufficient condition (no closed closets, only open shelves. For normal length of stay (7 days) insufficient; - Good/reasonable sized bathroom and balcony with comfortable chairs; - Reasonably sized swimming pool.
- The “all-inclusive” or, as it gave us the impression, “all exclusive”. I start by saying that the concept of “all inclusive” is in total contradiction with the hotel's policy of charging extra for essentials such as the use of the safe (which is a small, antique one - with key) €25/week or pool towels (€3/towel + €10 returnable deposit/towel). What was probably left was to charge extra fee for air conditioning too; - Food: similar/identical breakfast every day. Lunch and dinner mediocre at best. Most of the time we preferred to eat outside the hotel, at restaurants in the area (special mention here for Vinaz restaurant). In fact, we had lunch and dinner twice in the hotel restaurant during a 7 night/8 day stay; - Drinks: decent beers, as is the wine. Juices are available on the bar, in 1.5l bottles (sometimes decarbonated, hot, etc - ice is also provided in frapiere on the bar). Cocktails made with local, not international drinks - pretty ok; - Baby seats in restaurants: sufficient, but dirty and sticky. Maybe at least once a day they can be cleaned; - Baby bed: mattress improvised from a blanket folded in two and wrapped in sheets. Cot in good condition, but lack of a proper mattress is a problem; - Lack of mosquito netting on the balcony door which didn't even close from outside, so if you stood on the balcony there was every chance that all the mosquitoes and other insects would get into the room - and also A/C not working with opened door; - The door at the entrance to the room was not completely sealed (gaps in the sides of the door, under the door, above the door), which allowed both insects to enter and sound to penetrate from the corridors; - Several times the towels received in the room were stained; - Lack of drying racks on the balcony;
Dear Robert, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate both your positive comments and your observations, as they help us continuously improve our services. We are glad to hear that you were satisfied with the cleanliness of our premises and the friendly attitude of our staff — especially our housekeeping team, who always strive to create a pleasant and welcoming atmosphere. We would like to address the following points you mentioned: Towels, safe, and pool towels: These amenities are available at an extra charge, as clearly stated both by us and in the information provided by your travel agency. Air conditioning: For safety and energy efficiency reasons, the air conditioning system automatically switches off when the balcony door is left open. This is a standard practice in many hotels worldwide. Stained towels: Had this been reported during your stay, we would have immediately replaced them, as we always do in such cases. Drying rack: Provided upon request — we would have been happy to supply one had we known. Door insulation: All rooms are equipped with door seals to prevent insects and noise. Nevertheless, we will check the specific room you stayed in to ensure everything is in proper condition. Baby cot: The cot is in good condition and meets standard specifications. We regret if the improvised mattress did not fully meet your expectations and take your comment seriously. Highchairs in the restaurant: Thank you for pointing this out. We have already implemented stricter daily cleaning checks. As for the “all inclusive” experience, we understand that expectations can vary. We strive to offer a balanced combination of quality and value, and we take every comment into account in our ongoing efforts to improve. Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you again in the future, aiming to offer an even better experience. Kind regards, Zante Plaza Hotels & Resorts Management Team
Dear Robert, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate both your positive comments and your observations, as they help us continuously improve our services. We are gl… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewstaff and location great
sunbeds around the pool were not great , not recommended for anyone with a back or hip problem, not steady at all.
Dear Dee, Thank you very much for choosing to stay at Klelia Beach Hotel, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better. With sincere regards, Zante Plaza Hotels & Resorts Management Team
Dear Dee, Thank you very much for choosing to stay at Klelia Beach Hotel, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could … Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 December 2024 · Stayed in November 2024
Verified reviewGood location of the hotel in quiet area, but close to shops and sea side with nice beaches. Nice and clean rooms with comfortable large beds.
Cats walking freely around the entire restaurant with full permission of restaurant staff, jumping on chairs and tables of customers.
Dear Guest, We appreciate your review. We're glad you enjoyed our location, comfortable rooms, and nearby beaches. Regarding the cats, they do not belong to the hotel, but they tend to linger due to guests feeding them, which is not allowed. While we do our best to manage the situation, we appreciate your feedback and will continue to ensure a pleasant dining experience for all. We hope to welcome you again soon. Kind regards, Zante Plaza Hotels & Resorts Management Team
Dear Guest, We appreciate your review. We're glad you enjoyed our location, comfortable rooms, and nearby beaches. Regarding the cats, they do not belong to the hotel, but they tend to linger due to guests feeding them, which is not all… Show more
Reviewed: 11 November 2024 · Stayed in October 2024
Verified reviewWe loved the location, the staff, the room, and the food
Nothing could have been better. Everything was superb.
Dear Guest, We're so grateful for your kind words and thrilled that you had such a positive experience with us. Our team works hard to create a special stay for each guest, and we’re glad to know we succeeded. Looking forward to seeing you again soon. Best regards, Zante Plaza Hotels & Resorts Management Team
Dear Guest, We're so grateful for your kind words and thrilled that you had such a positive experience with us. Our team works hard to create a special stay for each guest, and we’re glad to know we succeeded. Looking forward to seeing … Show more
Reviewed: 4 November 2024 · Stayed in September 2024
Verified reviewReviewed: 30 October 2024 · Stayed in October 2024
Verified reviewProperty location is great. Food was OK
Property indeed dated especially bathrooms, pool area and dinning area. Afternoon shift receptionist rude and constantly on the phone never welcoming any guest neither interested to help.Tables rare prepared for meals. Lots of cats walking on the table. Sun beds falling apart and grass near the pool table never cut looks horrible. .
Dear Guest, We appreciate your review. It's nice to know you enjoyed our location and food. We'd like to highlight that our team made every effort to ensure your comfort by offering complimentary upgrades for both of your reservations, as our availability allowed. We sincerely apologize for the shortcomings you experienced with our facilities and service. Your comments will be shared with our team for improvement, and we hope to provide you with a better experience in the future. Kind regards, Zante Plaza Hotels & Resorts Management Team
Dear Guest, We appreciate your review. It's nice to know you enjoyed our location and food. We'd like to highlight that our team made every effort to ensure your comfort by offering complimentary upgrades for both of your reservatio… Show more
Reviewed: 30 October 2024 · Stayed in October 2024
Verified reviewRelaxed atmosphere, close to the beach, good food.
Drinks quality not the best.
Dear Guest, Thank you for your feedback. We’re glad to hear you enjoyed the relaxed atmosphere, proximity to the beach, and our food. We appreciate your input regarding the drinks quality and will work on improving that. We hope to welcome you back soon. Kind regards, Zante Plaza Hotels & Resorts Management Team
Dear Guest, Thank you for your feedback. We’re glad to hear you enjoyed the relaxed atmosphere, proximity to the beach, and our food. We appreciate your input regarding the drinks quality and will work on improving that. We hope to welcome … Show more
Reviewed: 22 October 2024 · Stayed in October 2024
Verified reviewReviewed: 20 October 2024 · Stayed in October 2024
Verified reviewfood was good, but dishes were very similar
havnt been to greece lately, and think the star ratings are probably very different from europe, generally, and far east, dont think hotel is a 4 star more 3
Dear Guest, Thank you for sharing your thoughts. We’re pleased to hear you enjoyed the food. Your feedback on the dish variety and our star rating is valuable to us. We hope to have the opportunity to welcome you back soon for a more enhanced stay. Kind regards, Zante Plaza Hotels & Resorts Management Team
Dear Guest, Thank you for sharing your thoughts. We’re pleased to hear you enjoyed the food. Your feedback on the dish variety and our star rating is valuable to us. We hope to have the opportunity to welcome you back soon for a more enhanc… Show more
Reviewed: 19 October 2024 · Stayed in October 2024
Verified reviewStaff Wifi Food
Tv was the size of a tablet Facilities were a little dated Very firm mattress
Dear Guest, Thank you for sharing your thoughts. It’s great to know you liked the staff, Wi-Fi, and food. Your observations regarding the TV size and mattress firmness are valuable to us, and we’ll take them into account as we continue to enhance our facilities. We hope to see you again in your next visit to Zakynthos island. Best regards, Zante Plaza Hotels & Resorts Management Team
Dear Guest, Thank you for sharing your thoughts. It’s great to know you liked the staff, Wi-Fi, and food. Your observations regarding the TV size and mattress firmness are valuable to us, and we’ll take them into account as we continue to e… Show more
Reviewed: 17 October 2024 · Stayed in October 2024
Verified reviewReviewed: 12 October 2024 · Stayed in October 2024
Verified review