Reviews of Medusa Luxury Suites
Karra, Neos Marmaras, 63081, Greece
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe room design,view and location
Not even a small bottle of water for a welcome .hard thick pillows.safety exit light was so bright that i couldn't sleep
Thank you for your review. We’re glad you appreciated the room design, view, and location. We also value your feedback on the areas we can improve, and we’ll take it into consideration to enhance our guests’ experience. Kind regards, Medusa Luxury Suites
Thank you for your review. We’re glad you appreciated the room design, view, and location. We also value your feedback on the areas we can improve, and we’ll take it into consideration to enhance our guests’ experience. Kind regards, Med… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation was very central and convenient
No elevator, No welcoming water
Dear Guest, Thank you for your feedback! We’re glad you enjoyed the central location. We appreciate your comments and we’ll keep them in mind as we work to improve our guest experience. We hope to welcome you again in the future! Kind regards, Medusa Luxury Suites
Dear Guest, Thank you for your feedback! We’re glad you enjoyed the central location. We appreciate your comments and we’ll keep them in mind as we work to improve our guest experience. We hope to welcome you again in the future! Kind re… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe location of the accommodation was in a good place.
Small fridge, parking.
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewThe room was amazing and it looks just exactly in the photos.
I wish they offer complimentary beverages, even as simple as water as people are too busy to go out and about that sometimes they forget to stop at a supermarket to think of buying drinking water, as this is normally provided by hotels.
Dear Arianne, Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay with us and especially appreciated the stunning view, the cleanliness of the room, and the friendliness of our staff. It’s always wonderful to know when our guests feel comfortable and welcomed. We also truly appreciate your feedback regarding complimentary beverages. Your comment is incredibly helpful in improving our guest experience! We hope to welcome you back again soon! Kind regards, Medusa Luxury Suites
Dear Arianne, Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay with us and especially appreciated the stunning view, the cleanliness of the room, and the friendliness of our staff. It’s always wonde… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewGreat location, top-notch air conditioning (really appreciate it!), good water pressure, lighting, TV, fridge. Unique interior design, big bed, large balcony. Tasty pancakes and coffee at the cafe downstairs. Friendly staff. Wi-Fi worked sometimes.
The biggest disappointment was the black mold in the bathroom, and there’s a lot of it. It’s not just unpleasant, it’s a health risk. There’s also a bar downstairs, that plays loud music until 3 AM, making it really hard to sleep. Proper soundproof entrance doors might fix the issue, and would also help with the loud slamming of neighboring doors in the middle of the night, but there are just thin plywood doors. The safe doesn’t work. It’s not a big deal since the place feels safe and friendly, but if it’s listed as an amenity, it should at least be functional. The Wi-Fi often didn’t work, especially in the evenings. But from what I understand, it’s a common issue in the whole town, so you really have to rely on your own mobile data. And small detail - it’s missing a basic thing you’d expect in a beach hotel - a clothes rack for drying! So we ended up drying our swimsuits and towels on chairs on the balcony.
Dear Guest, Thank you very much for taking the time to share your detailed feedback. We’re truly glad you enjoyed many aspects of your stay. It’s great to hear our team made a positive impression, and we appreciate your kind words. We’re equally grateful for your honest suggestions. We sincerely apologize and we’re already taking steps to resolve it thoroughly. Regarding the noise, we completely understand how it may have impacted your rest. Due to our central location, full noise cancellation is unfortunately inevitable. Your feedback helps us improve, and we hope to welcome you back in the future under better conditions. Thank you again for your stay and your thoughtful review. Kind regards, Medusa Luxury Suites
Dear Guest, Thank you very much for taking the time to share your detailed feedback. We’re truly glad you enjoyed many aspects of your stay. It’s great to hear our team made a positive impression, and we appreciate your kind words. We’re … Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewGood hotel with a nice view from the big balcony.In the center of Neos Marmaras.IT was very good as I expected.Very clean.
One minus.There was no cups or plates and the fridge was not working.If not that it would be higher rate for sure.
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewEverything was bad, they don't change the bed linen, they don't clean the room, there's no internet! there is no luxury! It is only in the name of the hotel!
Everything was bad, they don't change the bed linen, they don't clean the room, there's no internet! there is no luxury! it is only in the name of the hotel!
Thank you for taking the time to share your feedback. We’re truly sorry to know that your experience did not meet your expectations. We take all comments seriously and are always striving to improve. Your concerns have been noted, and we are already looking into how we can do better in the future. Kind regards, Medusa Luxury Suites
Thank you for taking the time to share your feedback. We’re truly sorry to know that your experience did not meet your expectations. We take all comments seriously and are always striving to improve. Your concerns have been noted, and we… Show more
Reviewed: 24 September 2024 · Stayed in August 2024
Verified reviewReviewed: 23 September 2024 · Stayed in September 2024
Verified reviewVery good location, the room has nice view of the port, nice decoration of the room and bathroom
It was a bit noisy in the night
Dear Guest, Thank you for sharing your feedback and for highlighting the excellent location, beautiful port view, and room décor! We're delighted that these elements enhanced your stay. We apologize for the noise you experienced at night. While our central location offers easy access to the vibrant surroundings, we understand it can occasionally come with some external noise which unfortunately is not fully under our control. We truly appreciate your understanding and look forward to welcoming you back for an even more enjoyable stay in the future! Best Regards, The Medusa Team
Dear Guest, Thank you for sharing your feedback and for highlighting the excellent location, beautiful port view, and room décor! We're delighted that these elements enhanced your stay. We apologize for the noise you experienced at ni… Show more
Reviewed: 20 September 2024 · Stayed in September 2024
Verified reviewReviewed: 16 September 2024 · Stayed in September 2024
Verified reviewReviewed: 10 September 2024 · Stayed in August 2024
Verified reviewVery cozy and close to amenities
The room is advertised as room with sea view but we could not really see the sea due to a massive tree in front of the balcony. It was also very loud at night as there was a bar close to the room and they played music until early hours
Dear Guest, Thank you for your feedback. We're glad to hear you found the room cozy and enjoyed its proximity to local amenities. We apologize for any inconvenience regarding the sea view due to the tree. As for the noise, we understand the importance of a peaceful night's sleep. However, being located in the heart of a bustling tourist village with open-air bars and restaurants nearby is part of the local atmosphere, which can sometimes be out of our control. Your comments are valuable in helping us improve and we hope to have the opportunity to offer you an even better experience in the future. Best Regards, The Medusa Team
Dear Guest, Thank you for your feedback. We're glad to hear you found the room cozy and enjoyed its proximity to local amenities. We apologize for any inconvenience regarding the sea view due to the tree. As for the noise, we understan… Show more
Reviewed: 31 August 2024 · Stayed in August 2024
Verified reviewReviewed: 22 August 2024 · Stayed in August 2024
Verified reviewLocation was good.
1. Shower has no door, toilet has no door, so mind yourself when staying there with family or close relatives. You will be showering on the open with everyone seeing you. 2. Aircon will take hours to cool off the place since it is a centralized one and cool air is very feint and it just takes too long before you can sleep properly without sweating your sheets up. 3. There is a big EXIT sign inside the room on the door which illuminates the whole room and you cannot turn it off and it won't let you sleep if you don't cover your eyes or sneak your head under the pillow. There is also lights everywhere and the light saitches are a maze to figure out which turns off what. 4. NOISE. There is a lot of noise. The bar downstairs blasts loud music until 3 AM. People are slamming doors until that hour. Make sure you bring your ear covers too. 5. They offer a small fridge(which is obviously a cheap chinese one) which you can only fit like 3 bottles of water and will take two days before the fridge actually starts to cool off things. 6. Price. 180 euros a night for 3 people is a waste of money.
Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear that you found the location to be good. We sincerely apologize for the various issues you encountered during your stay. We understand that the lack of doors on the shower and toilet can affect your comfort. We will review these aspects to better address our guests' needs. Regarding the EXIT sign and lighting, we appreciate your feedback and will explore ways to improve the room’s ambiance while maintaining necessary safety features. We also understand your concerns about noise but as our property’s central location means that it is close to open-air bars and restaurants, which can sometimes result in increased noise levels. Unfortunately, this is something we cannot fully control. Your feedback about the fridge, air conditioning and pricing is noted and we will take it into consideration as we work to enhance our offerings and value. Thank you for bringing these matters to our attention. Best Regards, The Medusa Team
Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear that you found the location to be good. We sincerely apologize for the various issues you encountered during your stay. We understand that the lack of doo… Show more
Reviewed: 20 August 2024 · Stayed in June 2024
Verified reviewReviewed: 17 August 2024 · Stayed in June 2024
Verified reviewReviewed: 9 August 2024 · Stayed in August 2024
Verified reviewReviewed: 30 July 2024 · Stayed in July 2024
Verified reviewAmazing location, clean and modern rooms
There was an incident we forgot a swuimsuit in the bathroom, no one contacted us. When we realised We called but apparently no one found anything. So Id suggest the lost and found department needs to be more thorough.
Dear Guest, Thank you for your feedback. We’re glad you enjoyed the location and found the rooms clean and modern. We apologize for the inconvenience regarding the lost item. We take such matters seriously and we have reviewed our lost and found procedures to ensure a more thorough process in the future. We appreciate your suggestion and hope to welcome you back for a better experience. Best Regards, The Medusa Team
Dear Guest, Thank you for your feedback. We’re glad you enjoyed the location and found the rooms clean and modern. We apologize for the inconvenience regarding the lost item. We take such matters seriously and we have reviewed our lost and… Show more
Reviewed: 21 July 2024 · Stayed in July 2024
Verified review