The restaurant is very noisy, especially during the dinner. It looks like kinder garden canteen rather then a restaurant in 5 stars hotel The coffee shops open too late The drinking water in is not available in the mini bar and complimentary water is just 1 l/day for two people. Considering that we pay 500€/night it is lack of respect for customers

The staff

Stayed in August 2025

Understaffed

Location on the beach

Stayed in August 2025

Small capacity of tables in the kitchen

Beach was great

Stayed in August 2025

toilets are old need renovation

Stayed in August 2025

Hotel is very old, needs renovation . Staff could have been friendlier and smile sometimes

Perfect location, beautiful sea

Stayed in August 2025

The bathroom was not cleaned when we checked in, and overall cleanliness was below expectations. In addition, the management leaves much to be desired. The hotel clearly has potential, but it is not fully taken advantage of.

The location is beautiful, right by the port, offering great views and a pleasant atmosphere.

Stayed in August 2025

First of all, I must emphasize that the complex of this resort is beautiful and very spacious. The restaurant and cafe staff are the best thing about our stay here, they are so friendly and really add to the positive atmosphere when you are on holiday. I will attach photos of the room as we found it when we arrived. I have to emphasize, this is nothing terrible, but in hotels for €30 per night I had a better and more modernly equipped room, and above all, a cleaner one. For €400 per night, it shouldn't happen that the room is unpainted, with worn out old furniture and light bulbs that don't work. Essentially, for this money, you get a beautiful resort, access to the pool and beach (where sunbeds are free), a clean towel every day, a parking space, and a truly superb breakfast and dinner. The food is phenomenal and the food selection is huge. Considering the amount of people who were accommodated here at the same time as we were, there was no lack of food or places to eat. There is a good payment system, you give your card details at the check-in, and during your entire stay you don't have to carry money with you - to pay for food and drinks in restaurants and bars - just give your room number and pay everything at once at the checkout. A major issue at the hotel are the elevators. There are only three of them for about 500 guests who are accommodated here at any given time during the summer months. The elevators don’t work as they should – if you call an elevator to go up, it will stop for you even if it’s going down, so you end up taking a ride… Because of this, the elevators broke down twice during our stay, with flickering lights inside… Our biggest complaint, however, were actually the other guests. Upon arrival, we were told that it is forbidden to “reserve” sunbeds on the beach, and that if staff noticed no one using them for half an hour, they would remove any belongings left there. We took this rule very seriously, but every morning at 7 a.m.

Stayed in August 2025

The only downside was that the buffet area often became very crowded, with long queues, mainly due to some guests taking more food than they could eat. This made the experience less pleasant for both guests and staff.

Everything about the hotel was perfect—facilities, staff, hygiene, and services. Access to the private beach, (snack) bars, and shops offers everything you need for a pleasant holiday experience.

Stayed in August 2025

It is still not fully renovated!

Porto Carras is a unique place with a great beach side and environment !

Stayed in August 2025

It was a bit over priced. We wanted to upgrade our room.. And insisting on taking 1400euro For 5 nights

Stayed in August 2025

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Marina view, beach, sea, wind, nature...

Stayed in August 2025

The service staff ( bars, restaurants ) takes ages to bring you food, drinks or anything really. If you order at the beach you can expect to wait from 30 min up to 60 mins.

Very big resort, lots of things to do, a bit old but well maintained.

Stayed in August 2025

I enjoy my time very much but the rooms were not clean and I got bed bug bites and this is very very bad

Stayed in August 2025

Room was serviced (linen change) once for the 7 nights stay. Rubbish was never taken away unless we leave it outside the room. 'Service my room' card was placed on the door all the time during the day but no one was entering the room.

All facilities were good. Food was fantastic - wide choice. Beach and swimming pools were good too - enough space for everybody with no additional charges for beds and umbrellas.

Stayed in July 2025

Rooms are a bit dated, not enough lifts

Everything in one place, a wide variety at the buffet, great facilities, helpful staff

Stayed in August 2025

excellent location, rooms spacious and comfortable, very clean and satisfactory, food excellent, varied, different cuisines but tasty and clean. staff hospitable and helpful. parking available and safe. all recommendations

Stayed in July 2025

Despite the relatively recent renovation, some of the facilities are still old, and more needs to be done. Some members of staff are genuinely excellent, but others seemed tired and less motivated. Cleaning standards should be higher in a 5* hotel.

Good facilities, large comfortable rooms with excellent views, friendly staff and some of them very professional. Ismini in guest relations was truly outstanding!

Stayed in August 2025

The common areas of the hotel, especially the hallways, could be better maintained in terms of cleanliness. The hotel is very family-oriented, with many guests having babies or very young children, which can make the atmosphere less relaxing for those looking for peace and quiet. This is particularly noticeable in the restaurant, where mealtimes can be very noisy. While housekeeping is good, it requires a reminder to clean the room or replace used items like cups or glasses, as these are not automatically refreshed.

The hotel offers a wonderful experience. The staff is incredibly friendly and helpful, always making sure guests feel at home. One of the great features is the digital system for ordering food and drinks directly from the beach or pool, which adds a lot of convenience. The rooms are spacious and comfortable, and there are various activities within the resort that cater to different interests. The food is great, with different themed options each evening. Also, near the marina, there are several additional restaurants and shops, so you don’t have to leave the resort to enjoy some variety.

Stayed in August 2025

Top location, great resort. Very nice service, little bit price. The room was cleaned every day, never seen such devotion ☺️The private beach was good, and with lots of places. Water was clean but the shore is deep. Will be happy to visit again.

Stayed in August 2025

The hotel it's nice but it's not maintained in very well conditions. Out of the resort, two different world.

The food and staff was OK.

Stayed in August 2025

Type of Eastern European tourists attracted are poorly behaved and devalue the resort.

Location, amenities, food.

Stayed in July 2025

This year the pool is closing at 18:30. In our opinion was not a smart decision because at that time the sun is not so hot and is the perfect time to relax for at least two more hours by the pool. The rooms need a renovation to meet the 5 stars standard. Comparing to previous years the quality of the food was not the same. It still offers a variety of food, but not as tasty.

Our stay was according to our expectations because we have been accommodated before and we knew what to expect for. The hotel has maybe the best pool in all Sithonia. The staff was very friendly. Enough parking spaces for all the guests.

Stayed in July 2025

Cleanliness

Excellent staff, good food, nice big pools, perfect clean sandy beach with crystal sea water.

Stayed in July 2025

rooms need renovations, the air condition is weak, the buffet could have some more food options, there was not in all the parking spaces a tent to protect the cars from the hot sun

Very kind and helpful staff, perfect view of the Marina from the room, daily cleaning, good breakfast and dinner buffet, Kohi beach was our favorite, nice drinks

Stayed in July 2025