Σχόλια του Nalas Suites

Dear Mr Theodore Karopoulos, First of all I would like to thank you for YOUR BAD and UNEXPECTED - EXAGGERATED Review , though we will reply to all your remarks & points analytically. 1. We DONT PROVIDE Breakfast and its clearly indicated through our publication and through our confirmation message which we sent at the time of your reservation so all is clear and you over judge us . 2. You booked the Fortezza Suite which is the smaller room type, with indoor jacuzzi and no balcony, something that was your choice and not ours. Once more through our confirmation email , we sent all the details , although through booking you can see the photos as well as the floor plan through our website. We saw another room called Cortina Suite ( outdoor jacuzzi and balcony ) . You liked it , then you did not. Then we saw another room called Vigila Suite ( outdoor jacuzzi and balcony ) . You liked it and you paid a small difference of 52 euro FOR TOTAL 4 NIGHTS , meaning 13 euro extra per night for a room upgrade with outdoor jacuzzi and balcony. You NEVER EXPRESSED again any inconvenience or complaint till your check out even if you had a direct contact with our receptionist and the owner . So our answer to this is very clear too! AS WE FEEL that you might want to PUNISH our property with a VERY BAD rating ( which you are free to do but we need to explain to all our future guests the real thing ). 3. Upon arrival we ONLY provide ALL GUESTS with 2 coffee capsules and 2 bottles of water . Then we dont provide anything further as its a self catering property . On the contrary, you brought your own coffee machine from your home , meaning that you know very well that you like coffee and you can ask for sugar from our reception anytime you want. The first day you asked for sugar ( which was forgotten as you made 3 room changes at the last minute and upon arrival ) and we gave you a lot of sugar sachets !!!! You could just ask for more and not make a complaint or a bad review for a sugar that costs ONLY 3 euro per package. 4. Santorini is an island that all tourists worldwide come to see and of course walk as its a volcanic island with many steps. Emporeio is a traditional village ONLY BY FOOT ACCESS, something that is published through booking , through our email and through our website. Unfortunately is a traditional and ONLY WALKABLE settlement and our property has 6 suites built as per village architecture which can not change for your needs. All our guests opinion is important to us BUT , further to our above explanation,we think that you are overreacting , over judging and giving us an UNFAIR PUNISHMENT to our property is published through booking.com , sent by confirmation letters and by our website. We hope all is clear for you and we are sorry we had to write a long reply but we need to defend ourselves. Nalas Suites Team

Dear Mr Theodore Karopoulos, First of all I would like to thank you for YOUR BAD and UNEXPECTED - EXAGGERATED Review , though we will reply to all your remarks & points analytically. 1. We DONT PROVIDE Breakfast and its clearly indi… Εμφάνιση περισσότερων