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The staff was amazing, rhe restaurants and all the amenities too! Will definitely be back.

Stayed in May 2025

The two hotel gyms were very poor for a hotel of this quality

Accomodation was superb as was the location, food and service

Stayed in July 2025

Wine was heavily marked up in some restaurants. 125 euros for a wine that was available in the supermarket for 25 euros. Breakfast was a la Carte rather than a buffet. Breakfast choice was good but sometimes a little hit and miss with the orders. The dishes came beautifully presented but sometimes a little slow and it was harder to get exactly what you wanted as you would do with a buffet.

The restaurants were fabulous, the watersports facilities very good. The staff were amazing throughout and nothing was too much trouble throughout our stay. Our room was spacious clean and with a lovely view. We had a Peninsula Collection One bedroomed suite which was on two floors and with its own swim up pool. We loved being able to dine in the Elounda Mare and the trip there by water taxi was great! We loved the area of beach that was exclusive to Peninsula Guests.

Stayed in June 2025

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Location is perfect.

Stayed in June 2025

Nothing

Everything, staff , were polite, friendly and helpful, Restaurants varied in menu and all were good , location and facilities good all round.

Stayed in June 2025

Reception area doesn’t offer refreshments which means you can’t have a drink to see that view while waiting for a taxi to head out for dinner. Staff in the pool restaurant area didn’t speak great English so would get our order incorrect quite often. Food order taken before drinks order which seemed odd.

Quality of the area, and access to sea

Stayed in September 2024

Tasty and adequate- great friendly service

Stayed in October 2024

Everything was perfect.

Wow wow wow. If you are looking for paradise in Crete, this is it. The service from the incredible staff at the hotel is absolutely incomparable. Everyone from the front desk and the check in process to the actual management of the hotel are absolutely wonderful. The beach wait staff is equally hardworking and wonderful. Everyone is there to greet you with a smile and do everything they can to make sure you have a wonderful vacation. Clearly there is wonderful management here and that shows. The location is beautiful and breathtaking. The service is top notch. Don't get me started on the food-- every restaurant was spectacular and each meal better than the next. A wonderful vacation!

Stayed in August 2024

Everybody is together with everybody. They have a huge land, they should give some space to someone without children. Screaming all day. That is annoying for someone who pays a lot of money for a villa... I don't quite understand the management. They want everything and everybody, but it is not organised well. No-one asked us how are we doing, what is our opinion. Actually I didn't see anybody from the management during our 7 days stay. If they spent time with the customers they would have feedback, and they could grow...! The restaurants were very good, but the Italian restaurant (I loved the restaurant itself) needs to have better, more authentic food!

Location and the staff. Everybody is very friendly and nice. ...except the manager guy at breakfast. He has a weird over-friendly style. The restaurants were very good. Housekeeping is also great!

Stayed in August 2024

Too many noisy kids.

Very nice location, beautiful property and very nice beach.

Stayed in July 2024

Loved all about it.

Very friendly and helpful. Great location.

Stayed in May 2024

The prices for food are too much, especially for Greece. The water in the villas private pool is very cold. You can heat it up for €100 per night, but keep in mind you’ll be heating up all the private pools in your row as they are connected at the bottom. A baby cot is €20 per night which also seems crazy considering the money payed for the hotel stay. Some parts of the resort seem very “old money”. I personally enjoyed the vibe, but it’s not for everyone.

Excellent service. Excellent spa. Heated pools. Beautiful clean sea. We were upgraded to a 2 bedroom villa which was huge. Every room with its own shower and toilet. Very nice. The view from the villa was simply gorgeous. We enjoyed the free boat rides to the restaurants at Elounda mare. The Old mill and the yacht club are above and beyond. Very good food. The six senses spa is fantastic. Wellness packages are a good deal. Overall a wonderful vacation with lots of relaxation.

Stayed in October 2023

Beach umbrella- not really protective against the sun

Clean, friendly staff, amazing sea, nice rooms

Stayed in September 2023

It would have been nice to be able to walk into a village or have access to the other sister hotels, a walking path or similar. The restaurants were so expensive, rather ‘sterile’ and not as good as the authentic characterful ones in the village. As the weather was so bad we used the indoor swimming pool lots but it was a pain to have to keep asking for the sauna to be heated and no guarantee that there wouldn’t be someone else in it using your time.

the design and location were fantastic

Stayed in October 2022

position and facilities

Stayed in October 2022

All of the staff was super attentive to all of our needs. They arranged for taxi pick ups for us and gave our room special honey moon touches. The morning breakfast is simply put amazing. Great egg options, fresh fruit and pastries. Plus a beautiful view. The overall property is amazing. We want to go back already.

Stayed in September 2022

Quality of fruits in the room service

It was charming and calm, very friendly staff, especially Ljuba from the reception, romantic and tasty breakfast with a view, good arrangement of the bathrooms, many space for our belongings, we like our SPA visit as well

Stayed in September 2022

- Location: The hotel is in a very windy bay. During our stay (early June), strong gusts of wind were constant and made the entire outdoor experience unpleasant. The sea was also extremely cold, which, combined with the weather, made it nearly impossible to enjoy the beach or pool. - Food: Incredibly disappointing across the board. We had dinner at all of the hotel’s restaurants, and the food quality was consistently poor. The portions were more like starters than main courses, and the flavors didn’t match the descriptions on the menu at all. What you get on the plate rarely reflects what you read — it’s as if they gave up halfway through execution. On top of that, prices are unjustifiably high. At lunchtime, the only open option was the pool bar, where I was served what may have been the worst burger I’ve ever eaten — dry, bland, and clearly thrown together without any care. And even this bar closes at 4pm. But the final chord was the lunch boxes prepared for our early departure: two slices of white bread with mayonnaise and a very thin slice of sausage in between. A glass of water, a glass of juice, an apple, and a plum. - Staff: Cold, unfriendly, and at times downright rude. Most concerning of all: they repeatedly entered our room without knocking. This happened multiple times and made us feel like our privacy was constantly being invaded. You have to repeat your order in restaurants several times and remind the waiters about what they forgot to bring. - WiFi : works very poorly around the hotel. It's impossible to even check your email on the beach - Spa Certificate: Upon check-in, we were handed a voucher for 2 hours of free spa access — a seemingly kind gesture. But in bold letters it said: “Adults only”. We were two adults traveling with a 4-year-old child. How exactly were we expected to use it? It felt more like an insult than a gift.

The hotel grounds are well-kept. Housekeeping is done daily and very thoroughly — one of the few consistent positives during our stay.

Stayed in June 2025

Room service was very average quality and expensive, so not good value for money. The Il Borro was described as a fine dining experience, but we found it to be again, overpriced and the food was nothing special, we dined there only once during our 10 day stay. Spa treatements were also overpriced.

The staff were excellent, very friendly and courteous. The breakfast was tasty and a very nice experience, again staff were brilliant here.

Stayed in May 2023

Beautiful location, excellent property - staff very friendly and accommodating

Stayed in May 2025

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Stayed in August 2025

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in October 2024