Reviews of Petaluda House 5

Dear Kalisi, You seem to have reading comprehension issues. Not 100% sure. This is a copy of your reservation. .......Large double room with shared bathroom (room 4)........ So tell me where it says you have a private bathroom????? Because I didn't find that information in your reservation, nor did I promise you such a room in private correspondence. For 12 years of running the rental business, NO ONE has ever found any white stains on the towels (we have our own laundry, so we make our own selections, we are a family business, so each of us does it for ourselves) You also write that you found a lot of long black hairs on the bed sheets. This is also the first comment from 12 guests, so thank you for your comment, although I don't believe that's the case. Why don't I? Because if you did, you would have reported it immediately, and we had a pleasant conversation throughout our stay, both in person and via chat.

Dear Kalisi, You seem to have reading comprehension issues. Not 100% sure. This is a copy of your reservation. .......Large double room with shared bathroom (room 4)........ So tell me where it says you have a private bathroom????? Because … Show more

Thank you for your review. I sent you a message on chat and I want to use it to describe the change which you are accusing .... Dear guests. Good morning. It’s Izabela here, owner. I got informed by manager, that’s you’re not satisfied from our personel service and informed that you’re going to write a review about it. I assume that you are not aware that we did not have a obligation to check you in at 4:30 am. First, you did not provide us an update about new arrival time. Last update from was containing information that you’re going to arrive between 23 to midnight. The girl from staff waited for you even after original requested check in time, until 2 am. We tried to contact you, but nobody picked up the phone. My manager decided to exceptionally, on his own, go and check you in at very late hour, even if it’s breaking the night quiet rules in the property. It was his out of work time. I would not do this as you never updated us about being late 4 hours. Second thing, in total 2 persons were involved in the check in process, the girl which was waiting until 2 am and also the manager, which checked you in finally at 4:30. You did not want to pay extra 10 euro for second person, which means that one person will not get paid for extra effort to let you check in even later than originally requested. You informed that it’s not written on booking.com. Dear guests, by renting a property with no reception with last check in until 23, it should be appreciated by you, that we waited until 2am and at 4am you woke up the manager, requesting somebody to come and check you in. We broken our own roles regarding late check-in requests and quiet time at property, which was not appreciated by you. Informing us, that you will write a dedicated review on booking.com ( I assume, a bad one ) it’s from your end very thankless and it’s showing your disrespect for our time, good will and commitment. Whole situation I will consult with our mutual partner, booking.com platform. The 10 euro for first girl waiting for you after your requested check in time will be paid from my pocket, as I’m respectful to my employees and their best effort to help our customers in the best possible way. Also let me provide you a small tip for future, as I also got informed that you were surprised that the bathroom’s and kitchens are shared. I double checked that and in rooms both name and description it’s clearly written that it’s quadruple room with shared bathroom, economy type. Everything is written up front on our main page on Booking.con and it’s visible before the reservation is paid and confirmed, also the information that last check in time is until 23. Please next time, read carefully description of the room/apartment instead of only checking the low price. Kind regards, Petaluda House owner, Izabela Gornikiewicz.

Thank you for your review. I sent you a message on chat and I want to use it to describe the change which you are accusing .... Dear guests. Good morning. It’s Izabela here, owner. I got informed by manager, that’s you’re not satisfied from… Show more

Dear guests. Out of as many guests as we receive, there is rarely anyone who does not see the directions and markings. After me, you tried to ask. Except that it was hard for us to communicate because you do not know English. Maybe that was the problem. Best regards

Dear guests. Out of as many guests as we receive, there is rarely anyone who does not see the directions and markings. After me, you tried to ask. Except that it was hard for us to communicate because you do not know English. Maybe that was… Show more

Something can happen in every facility. In such a case, we can easily cancel the guest's reservation, even at the last minute. However, we always try to help. And when I read your opinion, I am convinced that it is a mistake. If I had canceled your reservation, instead of looking for accommodation for you for these few hours (you arrived at 9 p.m. and left at 5:30 a.m.), this opinion would not have been written. As for the handle. I have absolutely no idea what you're talking about. No one has ever reported a similar problem there.

Something can happen in every facility. In such a case, we can easily cancel the guest's reservation, even at the last minute. However, we always try to help. And when I read your opinion, I am convinced that it is a mistake. If I had cance… Show more

Dear Valentina As you wrote, the room was available, so you booked it. And now you write that you didn't like it because the windows overlooked the square. In the room description, everything is described in detail. There are even photos from the window overlooking the square. So you had a choice. You could not have booked that room. It's great that you checked all the windows in the facility. It's a pity that you didn't notice the blinds in your room, which make the room quieter when you leave it. No one from the staff assigned you a room. You got the EXACTLY ONE you booked.

Dear Valentina As you wrote, the room was available, so you booked it. And now you write that you didn't like it because the windows overlooked the square. In the room description, everything is described in detail. There are even photo… Show more