Reviews of Phāea Cretan Malia, a Member of Design Hotels 5 stars

Dear Katherine, Thank you for sharing your thoughtful feedback and for highlighting so many aspects you enjoyed – from the comfort of your room and the service on the beach to our team’s hospitality and food. We’re glad you found your stay relaxing, even during a lively family season. We also appreciate your comments regarding bottled water and evening entertainment. Feedback like yours helps us refine our services so we can continue to improve the experience for all our guests. It was a pleasure hosting you, and we hope to welcome you back for another stay soon. Warm regards, Chronis Malliotakis Rooms Division Manager

Dear Katherine, Thank you for sharing your thoughtful feedback and for highlighting so many aspects you enjoyed – from the comfort of your room and the service on the beach to our team’s hospitality and food. We’re glad you found your stay… Show more

Dear Patrycja, We are absolutely delighted to read your glowing feedback and to know that your stay with us was such a memorable experience. Waking up to the sound of the waves is indeed a special part of staying here, and we are so pleased that you enjoyed the setting as much as we do. Your kind words about our breakfast buffet and Cretan-inspired cuisine mean a lot to us – our culinary team takes great pride in showcasing the island’s rich flavors. It’s wonderful to hear that the ice cream and waffle parlour brought extra joy to your little one, making the holiday even sweeter. Most importantly, we are touched by your recognition of our team. Their genuine care and dedication to creating unforgettable moments for our guests is what defines us, and we will be sure to share your compliments with them. We thank you sincerely for choosing us and cannot wait to welcome you and your family back for another unforgettable stay. With warm regards, Chronis Malliotakis Rooms Division Manager

Dear Patrycja, We are absolutely delighted to read your glowing feedback and to know that your stay with us was such a memorable experience. Waking up to the sound of the waves is indeed a special part of staying here, and we are so please… Show more

Dear Guest, Thank you for taking the time to share your impressions. We truly appreciate your feedback regarding the dinner experience. Please rest assured that your comments have been passed along to our culinary team as part of our ongoing efforts to enhance our dining options. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable culinary experience next time. With kind regards, Chronis Malliotakis Rooms Division Manager

Dear Guest, Thank you for taking the time to share your impressions. We truly appreciate your feedback regarding the dinner experience. Please rest assured that your comments have been passed along to our culinary team as part of our ongoi… Show more

Dear Mathieu, Thank you very much for taking the time to post a review for your recent stay with us. While our resort warmly welcomes families with young children and offers many amenities tailored for them, we also take pride in providing a relaxing and enjoyable experience for couples and solo travelers who appreciate authentic Cretan hospitality. Our diverse facilities and beautiful surroundings aim to offer something special for every guest. We hope to have the pleasure of welcoming you back for a different experience in the future. With warm greetings from Crete Chronis Malliotakis Rooms Division Manager

Dear Mathieu, Thank you very much for taking the time to post a review for your recent stay with us. While our resort warmly welcomes families with young children and offers many amenities tailored for them, we also take pride in providin… Show more

Dear Maya, Thank you so much for your kind words — what a joy to read your review! We're absolutely delighted that you and your family enjoyed your time at Phāea Cretan Malia, from the room and décor to the food, kids club, and the service from our team. Knowing that there was nothing you would change is truly the best compliment we could receive. It was a pleasure having you with us, and we sincerely hope to welcome you back for another unforgettable stay in the near future. Warmest regards, Chronis Malliotakis Rooms Division Manager

Dear Maya, Thank you so much for your kind words — what a joy to read your review! We're absolutely delighted that you and your family enjoyed your time at Phāea Cretan Malia, from the room and décor to the food, kids club, and the se… Show more

Dear Edith, Thank you for taking the time to share your experience with us. We’re delighted that you enjoyed our awarded Cretan breakfast — it’s one of the highlights we love offering, and we're glad it left a positive impression. It’s clear, however, that other parts of your stay didn’t quite meet your expectations, and we want to thank you for being candid about that. We’re sorry to hear that the pricing for drinks felt excessive and that the à la carte options didn’t stand out. Your comments on bottled water and environmental impact are especially appreciated — we’re actively looking into better solutions that reduce waste while still offering comfort and convenience to our guests. We would really prefer to offer only bottled water in our resort, but as we purchase only from local supppliers, they have great difficulties covering the demand. As for the transport and photographer experience, that’s certainly not the tone we aim for. We will review these aspects internally with our partner, as we want every interaction to reflect the warmth and care our team strives to deliver. Even if your stay wasn’t perfect, we truly appreciate that you chose to spend time with us, and we take your feedback to heart as we continue improving. If you ever change your mind, we’d love the chance to welcome you back under better circumstances. Warm regards, Chronis Malliotakis Rooms Division Manager

Dear Edith, Thank you for taking the time to share your experience with us. We’re delighted that you enjoyed our awarded Cretan breakfast — it’s one of the highlights we love offering, and we're glad it left a positive impression. It’… Show more

Dear Warren Thank you so much for your kind words and for sharing your impressions of your stay at Phāea Cretan Malia. We're delighted to hear that you appreciated the authentic atmosphere of our resort, the seaside location, and the variety of amenities — especially the sunset views and the setting of the Italian restaurant. Your special mention of Manolis truly means a lot; we will be sure to share your compliments with him. At the same time, we appreciate your honest feedback regarding service consistency and pool cleanliness. While the size of our pools can indeed present a challenge, maintaining high standards remains our priority, and your comments have been shared with the relevant teams for immediate attention. It was a pleasure having you with us, and we hope to welcome you back for an even more seamless and relaxing experience in the future. Warm regards, Chronis Malliotakis

Dear Warren Thank you so much for your kind words and for sharing your impressions of your stay at Phāea Cretan Malia. We're delighted to hear that you appreciated the authentic atmosphere of our resort, the seaside location, and the … Show more

Dear Joanne, Thank you very much for taking the time to share your detailed impressions following your recent stay at Phāea Cretan Malia. We’re truly glad to read that certain aspects of your experience stood out in a positive way — from our welcome on arrival and the beautiful beach bar sunsets, to the thoughtful design elements and the helpful team members you encountered, especially around the reception. We’re also happy to hear that you enjoyed the air conditioning and your meals at Mezze, and that our beachfront location added value to your holiday. At the same time, we’re very sorry that other elements did not live up to your expectations. We never want our guests to feel disappointed — let alone frustrated — and it’s clear that several touchpoints during your stay left you feeling that way. Please accept our sincere apologies for the issues with cleanliness, inconsistent service interactions, and the inflexibility you experienced when trying to dine after a long journey. These are not the lasting impressions we aim to leave, and your comments will be shared with our team to support reflection and improvement. As for areas such as the pool setup, teen facilities, and QR-based digital menus — while these are part of our current operational approach, we genuinely value hearing how guests interact with and perceive them. Honest feedback like yours helps us better understand what works well and where we might need to make thoughtful changes. We’re particularly sorry if our service at times felt strict or impersonal. Hospitality should always come with warmth, and we take your observations to heart. Our goal is never just to offer a beautiful setting, but to create a place where all guests — families included — can feel at ease and truly enjoy their time with us. Thank you again for sharing both your praise and your concerns. We appreciate your stay with us and hope you might consider giving us another opportunity to offer a more balanced and fulfilling experience in the future. Warm regards, Chronis Malliotakis Rooms Division Manager

Dear Joanne, Thank you very much for taking the time to share your detailed impressions following your recent stay at Phāea Cretan Malia. We’re truly glad to read that certain aspects of your experience stood out in a positive way — from o… Show more

Dear TJ, Thank you so much for your thoughtful message and for taking the time to share your impressions following your stay with us. We are truly delighted to hear that you enjoyed your time at Phāea Cretan Malia and that our team — especially Olga at Mezze, our spa colleagues, and our housekeeping staff — made a lasting impression. It is always heartening to know when our efforts to offer warm, attentive service are noticed and appreciated. We’re also grateful for your kind understanding regarding the cobwebs and the floor cleanliness upon arrival. While, as you mentioned, certain details can occasionally be missed due to natural factors or room features, we recognize that this does not meet the high standard we strive for. We're glad the issue was quickly addressed and thank you for bringing it to our attention in such a considerate manner. Your feedback encourages us to continuously improve and reminds us how important each detail is in shaping a truly memorable guest experience. We very much hope to welcome you back again soon. Warmest regards, Chronis Malliotakis Rooms Division Manager

Dear TJ, Thank you so much for your thoughtful message and for taking the time to share your impressions following your stay with us. We are truly delighted to hear that you enjoyed your time at Phāea Cretan Malia and that our team — espe… Show more

Dear Nilgun, Thank you for sharing your impressions, even if your experience did not meet your expectations. We’re truly sorry to hear that you were disappointed with your stay. Our goal is to create a welcoming and relaxing environment for guests from all around the world, including couples, families, and solo travelers alike. We understand that the ambiance may not suit everyone’s personal preferences, and we regret that you did not feel at home with us. As for our blue flad awarded beach, it is a natural part of the resort’s setting — and while conditions can vary depending on weather, many guests appreciate its quiet charm, the crystal clear water and the direct access from the hotel. We appreciate your feedback and are always working to ensure that every guest feels comfortable and well cared for. Should you decide to return to Crete in the future, we hope you find a destination that better fits your expectations. Kind regards, Chronis Malliotakis Rooms Division Manager

Dear Nilgun, Thank you for sharing your impressions, even if your experience did not meet your expectations. We’re truly sorry to hear that you were disappointed with your stay. Our goal is to create a welcoming and relaxing environment f… Show more

Dear Jeroen, Thank you so much for your kind and detailed feedback — we’re truly happy to hear that your stay came close to being the perfect beach holiday for your family! It means a great deal to us that you felt genuinely welcomed and well cared for, and that you enjoyed the atmosphere of our beach bar, breakfast variety, and the beautiful surroundings of the resort. We’re especially grateful for your recognition of the team’s dedication — it’s exactly the experience we strive to offer each of our guests. We also truly appreciate your constructive comments. Regarding the Mezze restaurant, we’re sorry for the disappointment — while we always do our best to accommodate walk-ins, there are times when pre-booked service and kitchen timing require us to manage capacity carefully. That said, your feedback is helpful and will be shared with the team. As for room servicing and late check-out, your observations are well noted. We’ll review how we can better align housekeeping timing with guest needs, especially for longer stays or rooms with multiple guests. The late check-out fee reflects the extended use of the room and the additional housekeeping service it requires after your departure and it takes in account the extra time, comfort, and staffing involved in providing this option. That said, we’ll certainly take your feedback into account as we continue to refine the guest experience. It was a pleasure to have you with us, and we very much hope to welcome you back again soon — perhaps next time for that perfect five-star experience. Warm regards, Chronis Malliotakis Rooms Division Manager

Dear Jeroen, Thank you so much for your kind and detailed feedback — we’re truly happy to hear that your stay came close to being the perfect beach holiday for your family! It means a great deal to us that you felt genuinely welcomed and … Show more

Dear Anatolia, Thank you so much for your wonderful feedback — your kind words truly mean a lot to us! We’re absolutely thrilled to hear how much you enjoyed your stay — from the attentive service to the food and the overall design of the hotel. It’s our goal to create a space where every detail feels thoughtful and every guest feels genuinely cared for, so your words are incredibly rewarding for the whole team. It was a real pleasure to have you with us, and we’d love to welcome you back anytime for another memorable stay! Warmest regards, Chronis Malliotakis Rooms Division Manager

Dear Anatolia, Thank you so much for your wonderful feedback — your kind words truly mean a lot to us! We’re absolutely thrilled to hear how much you enjoyed your stay — from the attentive service to the food and the overall design of the… Show more

Dear Juan, Thank you very much for your thoughtful review and kind words. We’re thrilled to hear that you enjoyed our food, the organic garden, and the relaxing atmosphere by the pools and beach — and we truly appreciate your compliments on the service. Regarding your comments about the Spa, we completely understand your expectations and appreciate your honest feedback. While our resort does not have the space for a large wellness facility, our concept is more boutique in nature — focused on serenity, personalized treatments, and a deep connection with the surrounding landscape. That said, we are always looking for ways to enhance the guest experience, and your suggestions are genuinely helpful as we explore how to make the most of the space we have in future seasons. It was a pleasure having you with us, and we hope to welcome you back soon to enjoy more of what makes our resort unique. Warmest regards, Chronis Malliotakis Rooms Division Manager Phaea Cretan Malia Park

Dear Juan, Thank you very much for your thoughtful review and kind words. We’re thrilled to hear that you enjoyed our food, the organic garden, and the relaxing atmosphere by the pools and beach — and we truly appreciate your compliments o… Show more

Dear Ted, Greetings from Phāea Cretan Malia. Thank you for your 5-star review of our hotel. We are glad to know that you enjoyed your stay with us and that our staff contributed to your positive experience. We would love to have the chance to welcome you back in Malia for another stay. With Best Regards, Chronis Malliotakis

Dear Ted, Greetings from Phāea Cretan Malia. Thank you for your 5-star review of our hotel. We are glad to know that you enjoyed your stay with us and that our staff contributed to your positive experience. We would love to have the chance … Show more

Dear Ademola, First and foremost we would like to thank you for choosing Phāea Cretan Malia for your stay. We were truly pleased to hear that you enjoyed your stay with us and hope to have the chance to welcome you back at Phāea Cretan Malia in the nearest future. With Best Regards, CHRONIS MALLIOTAKIS ROOMS DIVISION MANAGER

Dear Ademola, First and foremost we would like to thank you for choosing Phāea Cretan Malia for your stay. We were truly pleased to hear that you enjoyed your stay with us and hope to have the chance to welcome you back at Phāea Cretan Mali… Show more

Dear Daniel, Thank you for sharing your comments regarding your stay at our hotel. As Phāea Cretan Malia family, we are very happy to see that your stay met your expectations and that you had a good time. We hope to welcome you again in our hotel as soon as possible. Regards, CHRONIS MALLIOTAKIS ROOMS DIVISION MANAGER

Dear Daniel, Thank you for sharing your comments regarding your stay at our hotel. As Phāea Cretan Malia family, we are very happy to see that your stay met your expectations and that you had a good time. We hope to welcome you again in our… Show more

Dear Gwendolyn, Thank you for choosing us to be your home away ! We try hard to provide the best possible service to our customers and their satisfaction is our reward. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future. Sincerely, CHRONIS MALLIOTAKIS ROOMS DIVISION MANAGER

Dear Gwendolyn, Thank you for choosing us to be your home away ! We try hard to provide the best possible service to our customers and their satisfaction is our reward. We really appreciate you taking the time to let us know we're doing… Show more