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Reviews of Phaistos Hotel 2 stars

Ξάνθου 9, Τολό, Tolo, 21056, Greece

#18 of 34 hotels in Tolo

Guests' Choice

Review score

Based on 45 hotel reviews

8.8

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    8.9

  • Facilities

    8.2

  • Staff

    9.3

  • Value for money

    8.7

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 28 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Bungalow
    • Stayed 3 nights
    • Submitted via mobile

    We arrived early for check-in, which was no problem. I asked if I could check out later, and that was also fine. The staff were helpful and friendly. The facilities were very good. The pool was wonderful. I recommend it.

    Stayed in July 2025

  • Reviewed: 9 June 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Excellent location, very clean rooms, the staff were amazing and very helpful throughout our stay. They even gave us the details of local takeouts in case we wanted to order. The swimming pool is a huge plus and we made good use of it.

    Stayed in June 2025

  • Reviewed: 3 December 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Bungalow
    • Stayed 3 nights

    Very clean, excelent view, very good price

    Stayed in September 2024

  • Reviewed: 30 September 2024

    9.0
    We've stayed here numerous times and the people there are very welcoming
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 7 nights

    Breakfast and coffee facilities would be nice

    No breakfast available.

    Stayed in September 2024

  • Reviewed: 30 September 2024

    10
    Great place to stay super close to the beach and with an awesome pool!
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Amazing location and amazing pool! Lovely staff.

    Stayed in September 2024

  • Reviewed: 21 August 2024

    9.0
    Was very relaxing and enjoyed ourselves.
    • With a pet
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights

    Didn't have the option to sit and eat breakfast in the hotel as only cater to large groups but we did get the choice of takeaway delivery service to our room or pool which was really quick and good

    Staff were very helpful and friendly. Beds were very comfortable. Pool was lovely with extremely comfortable sunbeds.

    Stayed in August 2024

  • Reviewed: 12 August 2024

    10
    It was a wonderful stay ! I recomand this property !!
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The bed was basically created from 2 different beds and the wifi that did not work inside of the room.

    I loved the pool and the staff who was extremely helpful !

    Stayed in August 2024

  • Reviewed: 6 August 2024

    8.0
    It was picturesque and convenient
    • Leisure trip
    • Family with young children
    • Bungalow
    • Stayed 3 nights
    • Submitted via mobile

    The bungalow we stayed in was lovely with a great view. The staff were really polite and helpful.

    Stayed in August 2024

  • Reviewed: 5 August 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The staff were nice, it was always clean, nice view and nice pool.

    Stayed in August 2024

  • Reviewed: 22 July 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very nice and cozy place with great swimming pool! Clean, air conditioned rooms and very friendly staff.

    Stayed in July 2024

  • Reviewed: 25 June 2024

    9.0
    An underrated hotel with many pleasant surprises. Ideal for families
    • Business trip
    • Family with young children
    • Bungalow
    • Stayed 3 nights

    Dine in options for breakfast would make it even better.

    We had the bungalow. Loved the unexpected large space, and balcony size. Oh and the view was excellent. Large fridge that you can stock up, and spacious bathroom with a bathtub. Additionally any request we had has been fulfilled without a flinch.

    Stayed in June 2024

  • Reviewed: 28 March 2024

    8.0
    It's nice hotel but not very good for winter due to lack of proper heating.
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night

    As is a hotel intended for summer, the only source of heating is air-condition. So I had to use the air-condition to heat up the room the whole night, as it was cold. The same have done the rest of residents in the hotel. But all air-conditions external devices were extremely loud and it was hard to have a proper sleep. No restaurant or a bar to get a coffee or something. They have provided a brochure to order coffee etc online from external bakery but when decided to order never replied to my calls for some reason.

    The facilities and personnel was ok.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    9.0
    Good value for money and very comfortable beds and pillows!
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The beds and pillows were very comfortable, the staff very kind and the private parking convenient!

    Stayed in March 2024

  • Reviewed: 18 September 2023

    9.0
    Very enjoyable would happily come back
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    No Breakfast but you could order in from a local Bakery

    Stayed in September 2023

  • Reviewed: 12 August 2023

    10
    Kids friendly hotel
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    None

    Quiet with beautiful mountain view.Kids enjoy the swimming pool a lot.Staff are very helpful and smiling. Recommend it!!

    Stayed in August 2023

  • Reviewed: 1 August 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Bungalow
    • Stayed 4 nights
    • Submitted via mobile

    Nothing!

    This family hotel is wonderfull. Everybody is very kind and helpfull.

    Stayed in July 2023

  • Reviewed: 24 July 2023

    10
    Great choice to stay in Tolo!
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    It is a very nice property, comfortable rooms and a wonderful swimming pool. Very good service and a very nice atmosphere and very nice people! Very friendly and always willing to help. A parking area is also available.

    Stayed in July 2023

  • Reviewed: 16 July 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent rooms, the reception staff were all amazing and very attentive which made our experience all the better. Very comfy beds!

    Stayed in July 2023

  • Reviewed: 2 July 2023

    10
    Lovely hotel with pool and great staff, in quiet isolated area
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The location is not central

    The staff was great! Very comfortable rooms. Nice pool

    Stayed in July 2023

  • Reviewed: 30 August 2024

    5.0
    Won't stay there again
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    2 beds in the room not a splitking not what I asked for., no help to carry baggage to the room , no elevator

    Not what we asked for , twin beds should not be two beds together, not like the photos , no view, no breakfast

    Stayed in August 2024

  • Reviewed: 20 August 2024

    6.0
    Seriously not satisfied
    • Leisure trip
    • Family with young children
    • Bungalow
    • Stayed 4 nights
    • Submitted via mobile

    The staff telling lies: my son was seriously ill (antibiotics needed) and the receptionist told us that because august 15th is national holiday, the hospital was closed (!!!!!!!!) And we needed to wait for the next day for "their private doctor" to come. She also said that all the shops were closed and that we had to buy from "their delivery service". Our luck, we did not listen to her, went to the hospital, then to the shops and got what we needed. Dirty room: On arrival (same bloody august 15th) We had to wait 24 hours to get our room cleaned: we fount grapefruits on the floor and unidentified brown splatters on the bathroom wall (excrements? Vomit? I don't know...). Coming from a long trip by car, we couldn't even take a shower for 24 hours waiting for room service...

    Swimming pool, beds, view of the see from the porch, Nafplio near by, apartment size

    Stayed in August 2024

  • Reviewed: 13 August 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Bungalow
    • Stayed 7 nights
    • Submitted via mobile

    I don't like leaving poor reviews, but I feel very disappointed with this hotel and obliged to inform others what to expect. Firstly, the room (bungalow) is very dated with old furniture and a bit of an unpleasant smell. The bathroom had a constant smell of the drain, and it felt like it hadn't been cleaned properly for a very long time. Beds in the main bedroom were comfortable, but unfortunately, the single ones in the other room were as hard as concrete, and we had to ask for mattresses to be changed ( we only got mattresses topper from housekeeping). We were told by the receptionist that the room would be cleaned daily and linen and towels were changed every 3 days, but unfortunately, this wasn't the case. We had to remind them to get it done. Cleaning of the room was very disappointing, and it felt as if housekeeping had just made our beds without cleaning floors or the bathroom. Rooms was constantly full with ants and other crawly creatures. All in all very disappointing.

    The room was spacious and had a good view. The pool is good size and not overcrowded.

    Stayed in August 2023

  • Reviewed: 12 August 2023

    7.0
    The staff was very friendly, the location is great and the accommodations were adequate.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The description says breakfast is served on the veranda, there is no breakfast included unless you are with a tour group. You can order and pay for breakfast to be delivered to the hotel the night before.

    The location was perfect. The beds were very comfortable and the front desk staff was very friendly, smiley and helpful!

    Stayed in August 2023

  • Reviewed: 1 September 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    There are no comments available for this review

    Stayed in August 2025

Showing 1 – 25

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