Reviews of Planos Beach Hotel 4 stars
Tsilivi, Tsilivi, 29100, Greece
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Reviewed: 27 September 2024 · Stayed in September 2024
Verified reviewRoom was comfortable but a bit small
It is advertised as a 4 * property and we had breakfast included in the price which was just ok hence out of the 11 nights we stayed we only ate there about 3 mornings
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you found your room clean and appreciated the excellent service provided by our maid team, as well as the warm hospitality from our reception staff. Your kind words will certainly be shared with them. We also appreciate your feedback regarding the size of the room; we strive to provide comfortable accommodations while maximizing space efficiency. We regret that our breakfast offerings did not fully meet your expectations during your 11-night stay, resulting in limited visits. Your insights are invaluable, and we will review our breakfast options to enhance our guests' experiences in this area. Thank you once again for choosing us for your stay, and we hope to welcome you back in the future with an improved experience. Warm regards, Planos Beach Hotel
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you found your room clean and appreciated the excellent service provided by our maid team, as well as the warm hospitality from our r… Show more
Reviewed: 12 September 2024 · Stayed in September 2024
Verified reviewThe beds and the bathroom
The manager and the breakfast
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your insights as they are vital in helping us enhance our services. We understand that you found certain aspects of your experience—specifically the beds and bathroom—lacking. Please know that we take such comments seriously and will address these concerns with our housekeeping team to ensure improvements are made. Additionally, we strive to provide a welcoming atmosphere under our management and aim for a delightful breakfast experience. Your feedback will be shared with our team as we continuously work towards elevating guest satisfaction. We hope you will consider staying with us again in the future so that we may have the opportunity to exceed your expectations. Warm regards Planos Beach Hotel
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your insights as they are vital in helping us enhance our services. We understand that you found certain aspects of … Show more
Reviewed: 11 September 2024 · Stayed in September 2024
Verified reviewGreat location and friendly staff.
Disappointed to find we didn't have a sea view as was confirmed in our booking.
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We truly value your insights and are thrilled to hear that you found our location excellent and appreciated the friendliness of our staff. Your comfort and satisfaction are our top priorities, and it's always heartening to receive positive comments about our team who go above and beyond to ensure a memorable experience for our guests. However, we sincerely apologize for any disappointment caused by not having a sea view room as confirmed in your reservation. We understand how important this aspect is to your overall stay and regret that we were unable to meet your expectations in this regard. Please be informed that room assignments are subject to availability at the time of check-in, and we strive to honor all reservation requests to the best of our abilities. This is certainly not the experience we aim to provide, and we are committed to finding solutions to improve our services going forward. We genuinely appreciate your comments, as they help us identify areas of improvement and ensure that future guests enjoy a more seamless and enjoyable experience. Your feedback is invaluable to us, and we take it seriously as we continuously strive to elevate our service standards. Thank you once again for sharing your valuable feedback with us. We hope to welcome you back soon, and the opportunity to provide you with the flawless stay you deserve. Warm regards, Planos Beach Hotel
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We truly value your insights and are thrilled to hear that you found our location excellent and appreciated the friendliness of our staff.… Show more
Reviewed: 27 October 2023 · Stayed in October 2023
Verified reviewEverything was wonderful.
There is not such thing as "not to be liked", when you are Level 3 in booking. 🙃
Reviewed: 17 September 2023 · Stayed in September 2023
Verified reviewThe young lady from the reception was very kind and helpful. Friendly staff, good location.
Reviewed: 15 September 2023 · Stayed in August 2023
Verified reviewVery clean and quite
Reviewed: 27 August 2023 · Stayed in August 2023
Verified reviewReception area was ok Air con was good Cleaner were pleasant and changed towels everyday
Cold shower every night No cutlery in kitchenette, not even a spoon Extremely small room with 3 single beds in Decor was from the 80’s Smelly drains in bathroom Staff at breakfast were ignorant On our last day, we couldn’t keep the room on so we had to get changed in the reception area, which isn’t ideal
Dear Mr Tony, Thank you for taking the time to review your stay with us. While we aim to offer the highest level of service and facilities to our guests, it seems that this time we fell short of offering you an experience in keeping with your expectations. We have taken note of the level of service you received from our staff during your check out and we would like to apologize for the inconvenience and the disappointment we caused you. May we assure you that such occurrences are extremely rare. Also please rest assured that all the necessary corrective action has been taken to prevent such incidents for future clients. Kind regards, The Management
Dear Mr Tony, Thank you for taking the time to review your stay with us. While we aim to offer the highest level of service and facilities to our guests, it seems that this time we fell short of offering you an experience in keeping with yo… Show more
Reviewed: 8 August 2023 · Stayed in August 2023
Verified reviewStaff was very friendly and helpful. They were able to give us tips what to do and where to go
Food could have been more versatile and more greek
Dear Guest, Thank you for having selected Planos Beach Hotel for your stay in Zakynthos and for taking the time to share your comments about our food. We would like to advise you that we do provide a dissimilar buffet every day and time. However we do take your comments into considertion and we truly hope you choose to stay with us again so we can show you our true level of service and offer you a memorable stay. Warm Regards, Planos Beach Hotel
Dear Guest, Thank you for having selected Planos Beach Hotel for your stay in Zakynthos and for taking the time to share your comments about our food. We would like to advise you that we do provide a dissimilar buffet every day and time. H… Show more
Reviewed: 13 September 2022 · Stayed in September 2022
Verified reviewgood location
one bed was really uncomfortable, we are not one to complaint but to sit or move would make the most awful noise. Told the reception after first night and nothing was done. air conditioner unit constantly leaking water all down wall onto electrical sockets. came out once to repair and still happened again the same day….