Reviews of Pnoe Luxury Suites
Σαντορίνη, Fira, 84700, Greece
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewWe stayed 2 nights at Pnoé Luxury Suites and absolutely loved our experience. From the breathtaking sunrise views to the warm swimming pool, every moment felt special. The breakfast was delicious, the room beautifully designed, and the staff were some of the kindest and most welcoming people we’ve ever met – truly making us feel at home. In just two words: everything was perfect! 😍
The only thing we wished was for the hotel to be a little closer to downtown Fira, but honestly, the peace and comfort here made it more than worth it. A truly memorable stay – we would come back in a heartbeat! 💓
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewSuper clean. Lots of space. Very friendly and accommodating staff. Love the heated pools. Beautiful and quiet little boutique hotel. The food was fantastic, and any suggestions from the staff on what to go see and do was spot on. They gave us great recommendations on couples massages in the room and on a sunset Catamaran cruise. We would definitely stay here again in the future. Thanks so much.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewEverything the view the privacy the hospitality and the warmth of the owners
Nothing
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewSuch friendly helpful people that made us feel welcome and looked after.
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewBeautiful property, private and quiet - away from the crowds. Good food, heated private pool, amazing sunrise views. Very hospitable host, modern decor - great suite with panoramic floor to ceiling views!
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewEverything! The service was 10/10 the views, the room, the staff, the concierge staff. Nothing was too much for the owners and staff at this property.
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in June 2025
Verified reviewGreat room and the pool is heated The manager is helpful, available and really a good host
It s not closed to the sea as opposed to what the picture shows.
Dear Ntangke, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed your stay, particularly the comfort of the room, the heated pool, and the hospitality of our team. Regarding your comment on the location, please note that Booking.com clearly and accurately displays the distance to all key points of interest, including the nearest beach, prior to confirming a reservation. The photos used are entirely authentic, and similar visuals can be found on our official Instagram page, often shared by our guests. Our property is set in a tranquil location, ideal for those seeking relaxation away from the crowds, while remaining just a 3-minute drive from the town center and just 5min driving from a local beach — offering both serenity and convenience. We hope to have the opportunity to welcome you again in the future. Warm regards, Hotel Manager
Dear Ntangke, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed your stay, particularly the comfort of the room, the heated pool, and the hospitality of our team. Regarding your comment on the locati… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewCleanliness, the size of the room, the private pool, owners were friendly, helpful and responsive.
We loved everything about this property. I highly recommend hiring a car as the walk into Fira isn’t practical.
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewAbsolutely awesome experience. Friendly host. Thank you for a memorable experience. They really went the extra mile to assist us with any enquiries and assisted at all times.
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewDimitri and Fanouria were amazing. From the moment we arrived we were greeted by Dimitri who was so warm and welcoming and genuinely wanted us to have a great stay. His wife Fanouria was also lovely. Their communication and customer service was fantastic. We were able to ask for anything via WhatsApp and our messages were literally replied to within the same minute! Dimitri was very caring. On one of our last days my husband had a bad neck so he even brought something from his home to try and help my husband which was really kind. We wouldn't hesitate to stay here again if we returned to Santorini but would advise anyone that does to hire a car as there are no restaurants or bars in walking distance. This is a perfect place to relax and have some peace and quiet after a busy day in Oia or Fira.
We hadn't realised when we booked (our fault) that there were no actual facilities on site. However, anything you needed like food etc. was brought to your room. The only thing we didn't like was that there was a small charge for any additional things brought to your room. We understand most hotels charge for room service but there wasn't any other option than to get things sent to our room since there weren't any facilities on site for food/ drinks etc. This would not put us off returning due to the fantastic staff and customer service.
Dear Ayisha, Thank you so much for your wonderful review and for taking the time to share your experience! We're truly delighted to hear that you had a relaxing stay and that you felt warmly welcomed and cared for throughout your visit. We are so happy to know that out efforts made a meaningful difference to your stay — it was truly our pleasure to host you. We also appreciate your kind words about our communication and customer service. We're always just a message away and genuinely want all our guests to feel comfortable and supported during their time with us. Regarding your comment about the on-site facilities and room service — thank you for your honest feedback. Just to clarify for future guests, as mentioned during check-in, there is a grocery store and two local restaurants within a 5-minute walking distance from the property. Additionally, many restaurants in the center of Fira offer delivery directly to our suites, making room service an optional convenience rather than the only choice. Nonetheless, we truly value your understanding and are very glad to know this didn’t affect your overall enjoyment or your willingness to return. We would love to welcome you back on your next visit to Santorini! Warm regards, Hotel Manager
Dear Ayisha, Thank you so much for your wonderful review and for taking the time to share your experience! We're truly delighted to hear that you had a relaxing stay and that you felt warmly welcomed and cared for throughout your visit. W… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewGreat breakfast on stunnig terrace with sunrise
short stay, only 4 days
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewThe facility and the staff
The location; it was in the middle of nowhere.
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewPrivacy, cleanliness and location were our top priority for this trip, and staying at Pnoe Luxury Suites delivered exactly what we were hoping for — and more. From the moment we arrived, the owners, Fanouria and Dimitris, went above and beyond to make our stay exceptional. They were incredibly attentive, helping us with everything from exploring the island, arranging taxi pick-ups, making restaurant reservations, to assisting with car rental coming to your suite. The entire experience felt truly luxurious. The service was outstanding, and the staff were both professional and respectful. One of the highlights of our stay was the sunrise every morning and the breakfast — absolutely delicious with a wonderful variety to choose from daily. Every morning felt like a treat. If you're looking for a place that combines privacy, personalized service, location and a genuine luxury experience, I highly recommend Pnoe Luxury Suites.
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in May 2025
Verified reviewNothing
This isn't a luxury hotel; it's an Airbnb with no reception. The photos are misleading. It does have an ocean view, but the ocean is about 10 miles away. The pool isn't private; it's practically on the street. You're constantly looking out onto an unpaved road. A total flop. I don't recommend this hotel for anything.
Dear Klarssen, We 're truly sorry to hear that your experience didn't meet your expectations. Over the past three years, we’ve had the pleasure of hosting more than 15,000 guests from around the world, and this is the first time we’ve received such a review. While we respect all opinions, it’s important to clarify a few facts. Our property is clearly presented on Booking.com, including the fact that we are a boutique-style accommodation with virtual reception. The platform does not allow us to upload photos that include surrounding buildings or properties, as our Hotel Owner mentioned upon your arrival. That’s why we maintain an active Instagram account, where we share honest, up-to-date photos of each suite and its actual view. We understand you may have been frustrated about losing a day of your trip, but this was not due to any mistake on our part. While we always welcome constructive criticism, we feel your review does not reflect the reality of the experience we offer, which is supported by hundreds of positive reviews from guests worldwide. We're sorry our concept didn’t align with your preferences, and we wish you well in your future travels. Kind regards, Hotel Manager
Dear Klarssen, We 're truly sorry to hear that your experience didn't meet your expectations. Over the past three years, we’ve had the pleasure of hosting more than 15,000 guests from around the world, and this is the first time we’ve rec… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewLiterally everything
Everything was perfect
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewExceptional service, the genuine care for the customers. Phenomenal design and interior. Nice pool, sunrise view, and breakfast.
None
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewRooms were absolutely beautiful. Very helpful staff and the included breakfast was also amazing!
Reviewed: 8 June 2025 · Stayed in June 2025
Verified review⭐️⭐️⭐️⭐️⭐️🌟🌟 LOCATION: The property 🏨 is located in a tranquil area and is completely serene away from the crazy crowds, we rented a car and went all over the island and it’s cheap to rent.Clean, stylish and modern! HOSTS: Dimitris 👨🏻 and Fanouria 👩🏼 are the best hosts I ever met ( 22 countries visited ✈️ !), they are a phone call / WhatsApp away from anything you can imagine happening: best restaurants reservations with best tables, best sunset cruise , even anything you need from shops, Farmacy… They do it from the heart 🩵and you can feel it from the minute you step in to Pnoe and even after we left . . POOL : Sometimes flies or leafs may get in the pool 🏊, Watsapp them and they will send somebody asap to clean as many times you need it. It’s hot, day and night , all year around . We had 34 degrees in the pool and outside temperature was 20/25 .
Too kind to us !! Thank you for everything ❣️
Reviewed: 1 June 2025 · Stayed in June 2025
Verified reviewThe Hotel is located in an excellent location, next to Thira. The atmosphere there is FANTASTIC. The rooms are really specious, with excellent interior decoration and pool outside (always clean) that is calling you to dive in. Another highlight that exceeded our expectations was the breakfast. My goodness everything was well prepared and tasty!!!! Worth mentioning is the way you communicate with the reception and the fact that they can assist in anything regarding your stay in the island!!👌🏼