Reviews of Hotel Cayman Suites
Km 10.5 carretera a Monterrico, Aldea Gariton, Taxisco Santa Rosa, 06026 Monterrico, Guatemala
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation,
Very poor internet, not a very good attitude by the employees at the reception
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe room was very clean, the staff were WONDERFUL, the service was exemplary and the food was just excellent. My friends and I had professional massages, which were both relaxing and good value for money.
1) The orthopedic mattress on the bed was very hard on my arthritic shoulders and 2) there is no support rail to assist a disabled person such as myself to enter and exit the pool. The hotel should seriously consider adding a support rail as a safety feature.
Dear Anne, thank you very much for taking the time to share your experience. We are delighted to hear that you found your room very clean and that our staff provided you with exemplary service. It is wonderful to know that you and your friends enjoyed the professional massages and found them to be both relaxing and good value for money. Your feedback regarding the support rail for the pool is greatly appreciated, and we will certainly consider it as we strive to enhance our facilities for all guests. We hope to welcome you back for another enjoyable stay in the future.
Dear Anne, thank you very much for taking the time to share your experience. We are delighted to hear that you found your room very clean and that our staff provided you with exemplary service. It is wonderful to know that you and your frie… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in March 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in April 2025
Verified reviewGreat location and property had everything that you need to relax for a vacation
No complaints. Has a great relaxing time with my family.
Dear Jose, thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you found our location ideal and that our property provided everything you needed for a relaxing vacation with your family. It is always our goal to create a welcoming environment for families and friends. We appreciate your kind words and look forward to welcoming you back for another memorable getaway in the future.
Dear Jose, thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you found our location ideal and that our property provided everything you needed for a relaxing vacation with your family. It is alw… Show more
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 April 2025 · Stayed in March 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 29 March 2025 · Stayed in March 2025
Verified reviewReviewed: 29 March 2025 · Stayed in March 2025
Verified reviewThis place was amazing!
Dear Marina, we are thrilled to hear that you found our hotel to be amazing! We strive to provide an exceptional experience for all our guests. Thank you for choosing Cayman Suites, and we look forward to welcoming you back in the future.
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 15 March 2025 · Stayed in March 2025
Verified reviewStaff friendly
We were told that a security will be at the parking lot 24/7 and we were at the entrance of the parking lot for 30 minutes as we were looking to leave early and he wasn't there my husband had to go look for him as we needed to head out and we left like 45 minutes late because the security was sleeping.
Dear Deysi, Thank you for sharing your feedback with us. We are glad to hear that you found our staff friendly. However, we sincerely apologize for the inconvenience you experienced with the security personnel. Rest assured that we will address this issue internally to ensure it does not happen again. Your comments are valuable to us as we strive to improve our services. We hope to have the opportunity to welcome you back in the future for a better experience. Best regards, The Cayman Suites Team
Dear Deysi, Thank you for sharing your feedback with us. We are glad to hear that you found our staff friendly. However, we sincerely apologize for the inconvenience you experienced with the security personnel. Rest assured that we will add… Show more
Reviewed: 12 March 2025 · Stayed in February 2025
Verified reviewthe very well-maintained pool, the view from my balcony directly onto the sea, the good, albeit quite expensive food in the restaurant
Booking discrepancies: The accommodation charged a higher price than the one stated on booking.com ("Genius discount") on my credit card.
Dear Dietmar, thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the well-maintained pool, the beautiful sea view from your balcony, and the good food at our restaurant. We apologize for any discrepancies in the booking process that led to a higher charge on your credit card. Your comments are valuable to us, and we will address this issue to ensure a smoother experience for our guests. We appreciate your visit and hope to welcome you back soon.
Dear Dietmar, thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the well-maintained pool, the beautiful sea view from your balcony, and the good food at our restaurant. We apologize for any discrepancies… Show more
Reviewed: 11 March 2025 · Stayed in February 2025
Verified reviewLocation is perfect.!! And Fatima Castillo was so great very professional.! Most definitely that I will come back soon
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Dear Mr. Alfredo, thank you for sharing your positive experience with us. We are thrilled to hear that you loved the perfect location of our hotel and that Fatima Castillo provided you with great and professional service. Your kind words motivate us to continue delivering exceptional experiences. We look forward to welcoming you back soon at Cayman Suites. Best regards.
Dear Mr. Alfredo, thank you for sharing your positive experience with us. We are thrilled to hear that you loved the perfect location of our hotel and that Fatima Castillo provided you with great and professional service. Your kind words mo… Show more