11 Calle y 15 Avenida, Final 12-53 Zona 10, Colonia Oakland, Zona 10, 01010 Guatemala, Guatemala
#23 of 69 hotels in Guatemala
Guests' ChoiceBased on 101 hotel reviews
8.5Cleanliness
8.7
Comfort
8.6
Location
8.6
Facilities
8.4
Staff
9.0
Value for money
8.5
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 28, 2024
Elodie
United States of AmericaThe floor looked a bit dirty (but I don’t think it was, it was just the look). The sheets had some small stains.
The hotel is in some sort of gated community. It is very cute with different terrasse levels. The room was quite large and had a fan. The bed was comfortable. Not all every person working at the hotel speak English, but they are all incredibly nice!
Stayed in May 2024
Reviewed: May 15, 2024
Jessica
El SalvadorA little dated but nice
Location and value, breakfast. Spacious living room and dining room, open floor concept.
Stayed in May 2024
Reviewed: April 6, 2024
Jas2world
United States of AmericaBeds were a little hard. The location is a bit weird, as it's in a gated community, but it's a 15 minute taxi ride to the airport. An airport shuttle would have been nice, but taxis are ok
The room was actually a small apartment with an equipped kitchen, dining area, private bathroom, and a double bed. The guy at the desk was very helpful and even let us store our luggage for a night while we did the short trip to Flores and Tikal. It has real hot water in the shower, not the ubiquitous crazy electric water heater heads that only partially work
Stayed in April 2024
Reviewed: April 2, 2024
William
United States of AmericaGreat breakfast and very friendly staff!
Stayed in March 2024
Reviewed: April 1, 2024
Fuchs
United States of AmericaBeds were very hard.
Nice large room and very clean. Breakfast was prompt and good.
Stayed in March 2024
Reviewed: March 25, 2024
Marc
SpainThe place is quite run down. It’s too far from grocery stores to walk and fetch food (really a minus point when you book a suite with a kitchen) so you need Uber or a taxi to do so. The night porter forgot to write down that we had already paid for the drinks and muffins we had bought the night of our arrival. It was however sorted out by the manager. Beware: the price of the room advertised on Booking Com as being the “total price” is WITHOUT 21 % fees and taxes. Just that you know when comparing hotels…
The bird watching on the breakfast terrace was nice. The breakfast ladies were sweet. Breakfast was ok. Our “suite” was large with a very complete kitchen. The beds were comfy and the wifi above standard for Guatemala.
Stayed in March 2024
Reviewed: March 22, 2024
Carla
BrazilA little bit far away from restaurants and shops but with uber or taxi is ok
Spacious and clean room Nice bed and equiped kitchen Great breakfast!
Stayed in March 2024
Reviewed: March 2, 2024
Bita
GermanyUnfortunately the walls are very thin (like everywhere in Mexico) and I was disappointed that guests and the staff made such a noise during the whole night. At 1, 2, 3, 4, 5 and 6 am everybody was talking, opening and closing doors and putting things from here to there. So sleeping was impossible :((
Very cozy cute and clean hotel in a safe surrounding which was only a one hour walk or 15 minutes drive by Uber to the city centre. The staff was friendly and helpful and the breakfast was very good :))
Stayed in March 2024
Reviewed: February 13, 2024
Michelle
United States of AmericaLoved talking with the owner about his passion for social and environmental sustainability! So inspiring!
Stayed in February 2024
Reviewed: February 8, 2024
Graeme
AustraliaKitchen lacked some of the basics like tea towel and cleaning products. Was a bit of a walk to shops and restaurants but not an issue for us as we like walking
Large clean room with a small kitchen to cook. Very clean and comfortable. In a very safe gated community
Stayed in February 2024
Reviewed: February 2, 2024
Steven
GuatemalaIt is quiet. Very quiet. You can only hear the songs of birds. No traffic noise, no discos. Quite a surprise for a hotel in the center of the capital. It is an older hotel but quite comfortable in a residential area. Very safe to to walk around the area in the evening. The staff are friendly and helpful. The wifi was excellent.
Stayed in February 2024
Reviewed: December 18, 2023
Anette
GermanyI had a great stay. The apartment was big, the bed was super comfy and I had everything I needed. It was super quiet.
Stayed in November 2023
Reviewed: December 7, 2023
Julie
CanadaA lot of noise outside
Stayed in December 2023
Reviewed: November 12, 2023
Kanintuch
ThailandLocation - it is located deep in the gated community which required a lot of walking and not good for people without a car (which is most of travelers). Everything else was good.
Nice and spacious room. Good breakfast.
Stayed in October 2023
Reviewed: November 6, 2023
Aguilar
El SalvadorResidencial privada
El trato amable del personal
Stayed in November 2023
Reviewed: October 26, 2023
Nora
United States of AmericaNo elevator
Excelent location, delicious breakfast
Stayed in October 2023
Reviewed: October 13, 2023
Eddie
GuatemalaThe bed was not comfortable at all, too hard, I couldn't sleep well.
Clean facilities, room size big enough and well equipped, good location also.
Stayed in October 2023
Reviewed: September 13, 2023
Rodriguez
NicaraguaPillows cheap
Safely of the location
Stayed in September 2023
Reviewed: September 6, 2023
Rodriguez
NicaraguaBooking
Yes, the location is great, because it’s in a exclusive area very tight security!
Stayed in September 2023
Reviewed: August 30, 2023
Judith
HondurasThe bedroom we stayed in was a little too hot.
Its in a very safe and nice quiet neighborhood
Stayed in August 2023
Reviewed: August 17, 2023
Amie
United States of AmericaThis hotel is SUPER cool with an authentic Guatemalan flair. Wonderful, homey, comfortable. The best breakfast you will EVER HAVE! Very kind and attentive staff.
Stayed in August 2023
Reviewed: July 21, 2023
Uncommonmama
U.S. Virgin IslandsThe location was a bit far away from stores and restaurants and in a gated-community. However, both Ubers we called, were able to find us quickly and efficiently.
The room was much larger than expected, it was more like an apartment with a sitting area, dining area, kitchenette and two small bedrooms with doors. Not sure if this was an upgrade or if the room description was just lacking this description. The breakfast was also lovely, like a European style desayuno tipico set in nature on the backside of the property with a very natural background, making us forget we were in the city.
Stayed in July 2023
Reviewed: April 29, 2023
Dieneke
NetherlandsLovely appartment, large room with even a little kitchen. Nice hot pressure showers. Enjoyed my stay!
Stayed in April 2023
Reviewed: April 26, 2023
Padraig
IrelandSink was outside the bathroom & had no hot tap.
Staff were helpful. Quiet neighbourhood, sounds of nature as loud as the traffic in the background.
Stayed in April 2023
Torrance, USA
Grignan, France
Mariana, Brazil
Colle Isarco, Italy
Küçükkuyu, Turkey
Pattaya, Thailand
Recoaro Terme, Italy
Rome, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content