Impossible to control the AC unit in the room, it‘s either too hot or you‘ll get a cold (as I did). Me and other guests have had problems with our credit cards, altough we‘ve never experienced this before. Small details that doesn‘t seem right for a „5*“-resort: extra fee for early check-in (altough we only arrived 1 1/2 hours before check-in - just doesn‘t seem right for the price we paid), generic food every day, watered down cocktails with cheap spirits, 20$ fee for towels at the pool (?!), no word about a „pass for leaving“, we had to drive back to the reception and get it from the guy that not only checked us out but also called the swcurity at the front gate to let our driver through, so he knew we need it but just didn‘t care. I mean it was ok overall and we had a fun time because of the included beer and drinks, but we were expecting something nicer than this.

It‘a ok for an all-exclusive resort - nothing special though and well overpriced compared to european standards. They try to give the image of a fancy 5*-resort, however, as usual in Guatemala, it only seems like it.

Stayed in July 2025

Food not what we expect for what they charge

The location and facilities

Stayed in January 2025

The variety of food change from first time, hope they get back as it use to be... Food was okay but Not Great as before...

awesome bartender "Daniel Reyes" definitely an employee that any employer will love to have... all the staff was great... Definitely we are going back for the third time soon.

Stayed in October 2024

The water pressure in the shower and the washbasin

The food, amenities, bed, every was clean

Stayed in April 2024

Good

Good

Stayed in February 2024

Be great if you there was a little coffee machine in the room

Was good could have some bacon or different sausages

Stayed in February 2024

The desks in the bar are sometimes dirty.

The pool was beautiful and the access to black sand beach is amazing!

Stayed in December 2023

There is option of day pass for non hotel guests so the premises were full and that was very unconfortable as there was no place to sit at the pool, difficult to find table to have lunch...

Nice helpful staff, well planned facilities

Stayed in August 2023

la cena buffet

La piscina principal

Stayed in March 2023

Three things I didn't like, I am a slow eater so when I wanted to go for dessert, the things that I wanted were usually over. I know it is located on a beach so hot weather is expected but when my ice cream was served it looked more like ice soup. The last thing is that when they fumigated the beach for mosquitos, they all went to the tables near the pool, my group was there and we got EATEN by them.

Loved the staff. Everyone was super friendly and willing to help. The food was good, the drinks were great and the atmosphere was great. Even my husband and brother-in-law participated in the activities and they are both shy.

Stayed in March 2023

We paid for late checkout and they didn't allow us to stay longer than one hour, the security personnel even escorted us from the premises which seems very unnecessary since we paid extra :(

The installation was nice and clean

Stayed in March 2023

Dinner was the same menu at our stay

Ocean sunsets are stunning

Stayed in February 2023

No "service " to rooms, hard to get anyone's attention at the pool to order. Too many screaming kids (in all the pools). Dinner was booked and buffet dinner was not our favorite. Hard to order/get drinks (and they were very small). So all-inclusive felt a little like a joke. There were 3 pools, not 8. And some of the things shown are not actually available or there. *Side note: No one here speaks English*

Gorgeous! Very relaxing! Pizza was amazing! Loved the pool!

Stayed in December 2022

good

locational

Stayed in October 2022

it was excellent. i love fresh tortillas. omelette station fresh eggs. from desk people are friendly very much customer service

Stayed in April 2025

The room hadn't have fridge, The shower in the room wasn't good because the water filled the bathroom There were not jacuzzi and sauna

The people there is so kind and friendly

Stayed in April 2025

The front desk , customer service . You need to have a person who can help with the reservations, no just tell customers to call these number , it shoul be one person who can help customer to reserve a room. That's inappropriate give a phone number to call and manage reservations . It should be someone who can help with the future reservations. In the front desk the lady was very rude , you need to have some who has patience and a very good customer service.

I love the food

Stayed in March 2025

I booked this hotel for a quick getaway for my parents. I live in the US and my parents in Guatemala, during the check in process they required me to physically print a form (twice) authorizing them to check-in without my credit card present. I understand the need for security but we don't live in the 1990s. My parents had to wait 2-hrs for checking. I sent them pictures of my credit card, Guatemala ID, US ID, US passport but know they wanted my Guatemala tax ID. After hrs, they finally let them check in wasting the early check in I had paid for. The dumb bureaucracies make this hotel provide such a poor experience. I've book hotels for my parents throughout the world and this has never happened. Food is subpar - buffet has cheap ingredients to add volume to low quality ingredients (e.g. ceviche with mostly onions and barely any fish), it's not worth it. Then at check-out, they whatsapp me saying they will charge late check out after my parents had already left the room 2 hrs earlier. They sat in their lobby for 2 hrs during check-in and they should've mentioned checkout expectations. If you want to charge US/Intl prices, provide US/Intl quality. Invest in technology, accept digital signatures, automate your comms to customers and improve your value proposition.

Facilities are nice but that's about it, everything else sucks specially check-in and value of stay.

Stayed in April 2025

Great place to go with kids. We enjoyed a lot the pools and food.

Stayed in February 2025

The resort is doing private events but the workers from those events go to the bars and start using inappropriate vocabulary and They are bothering people's space at the resort. Lunchtime is so many people from those events that there is no table for customers to eat.

The workers from the resort are nice and educated about the new sushi bar is so good love it.

Stayed in February 2025

Property is overated. No bang for the buck.

Location

Stayed in August 2024

The clean beach. They keep it very clean

All employees were so friendly and helpful.

Stayed in August 2024

The facilities are not in perfect conditions, the administration could pay more attention to details. Beside this, the hotel is not cheap at all and there was some stray dogs in the premises. I even found a flee in the room. Staff is really kind so they deserve to be mention! Everybody is with a smile in their face, the whole time.

The breakfast was good and the location is really good.

Stayed in July 2024

The rooms are deteriorated and materials are bad quality. The food was not a 5 stars hotel.

The People was nice.

Stayed in July 2024