Reviews of Intercontinental Real Guatemala by IHG 5 stars
14 calle 2-51 Zona 10, Zona 10, 01010 Guatemala, Guatemala
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Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewNice location, Good restaurants and great breakfast
Parking service was difficult to handle
Dear Sergio, Thank you for sharing your experience with us. We’re glad to hear you enjoyed our location, the restaurants, and the excellent breakfast. We’re sorry to hear that the parking service was difficult to manage; we truly appreciate your feedback and will work on improving this area to offer a smoother experience for our guests. Warm regards Nelson D Lima General Manager
Dear Sergio, Thank you for sharing your experience with us. We’re glad to hear you enjoyed our location, the restaurants, and the excellent breakfast. We’re sorry to hear that the parking service was difficult to manage; we truly appreciat… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewDear Kelika, Thank you very much for your kind feedback. We are pleased to know that you found our offer to be of great value, and that you enjoyed both the breakfast and the comfort of our rooms. It would be a pleasure to welcome you again in the near future. Best regards, Nelson D Lima General Manager
Dear Kelika, Thank you very much for your kind feedback. We are pleased to know that you found our offer to be of great value, and that you enjoyed both the breakfast and the comfort of our rooms. It would be a pleasure to welcome you again… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 April 2025 · Stayed in March 2025
Verified reviewReviewed: 20 March 2025 · Stayed in March 2025
Verified reviewEverything really. Most nicer hotels have a lot of blind spots or little disappointments that add up and things that were made to look misleadingly good, making stays full of little let downs and this hotel might be the best place I've stayed in many years. Room service was great, the food was really very good. When on rare occasion I can afford to. I will be back.
Couple of tiny details I wouldn't bother to mention but I will say the cooling/heating seemed so sluggish my girlfriend thought it wasn't working until after about 10 hours. I wish I could have stayed for longer. Much longer if I could afford it but then there's the thing... The price seemed incredibly high. It's hard to "complain" about it too much though since the stay was excellent overall.
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewThe hotel is located in an area with nightlife, surrounded by clubs that play loud music until 5 am. The noise of loud music didn’t allow us to rest and sleep during the night. We were in the 10th floor.
Reviewed: 16 February 2025 · Stayed in November 2024
Verified reviewLocation was perfect
I could hear music and people shouting at night.
Reviewed: 25 January 2025 · Stayed in January 2025
Verified reviewVery modern hotel right in the center of the city. Easy to get to local museums. The hotel has a sauna which can be used until 10pm. The afternoon coffee/tea is included in the price as well as the snacks after 6pm, which is a nice touch.
Reviewed: 19 January 2025 · Stayed in January 2025
Verified reviewmain restaurant, breakfast, lifts.
old and needs modernising.
Reviewed: 6 January 2025 · Stayed in January 2025
Verified reviewReviewed: 22 December 2024 · Stayed in December 2024
Verified reviewReviewed: 10 December 2024 · Stayed in December 2024
Verified reviewWe loved our stay here Bed and pillows really comfortable Breakfast was buffet and was great Staff were really helpful and friendly
Only one member of staff lady at the Blu bar near the swimming pool was rude we told the manager and they sent us a gift to our room of cheese nuts etc which was really nice of them It was a shame as all other staff were lovely and so helpful
Reviewed: 4 December 2024 · Stayed in November 2024
Verified reviewGood breakfast and great location.
Rooms had a smell. One smelled like old carpet the other one smelled like chemicals. I think all their rooms need new flooring.
Reviewed: 18 November 2024 · Stayed in November 2024
Verified reviewReviewed: 2 November 2024 · Stayed in October 2024
Verified reviewNice staff, great breakfast, very good location.
Wifi not perfect.
Reviewed: 25 October 2024 · Stayed in October 2024
Verified reviewReviewed: 12 October 2024 · Stayed in September 2024
Verified reviewReviewed: 26 September 2024 · Stayed in September 2024
Verified reviewReviewed: 19 September 2024 · Stayed in September 2024
Verified reviewThe restaurants were excellent. The food was excellent. The service was excellent. The employees were super friendly and helpful with anything they could do to make this stay more comfortable. I’m going back this week.
Reviewed: 10 September 2024 · Stayed in September 2024
Verified reviewReviewed: 12 July 2024 · Stayed in April 2024
Verified reviewLocation
Reviewed: 29 June 2024 · Stayed in June 2024
Verified reviewFacilities are in real need of a remodel
Reviewed: 25 June 2024 · Stayed in June 2024
Verified review