Reviews of Lotte Hotel Guam 5 stars
185 Gun Beach Road Tamuning Guam, 96913 Tumon, Guam
Loading
Guests also reviewed these properties:
Bishops Stortford, United Kingdom
Abu Dhabi, United Arab Emirates
Hockenheim, Germany
Plouescat, France
Kaprun, Austria
Lower Hutt, New Zealand
Beijing, China
Zagreb, Croatia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewGood location.
Not helpful reception. Electric equipment didn’t work as O had problems withe the keys, plugs and more. Breakfast noisy and not so tasty.
Hafa Adai! Dear Valued Guest, Thank you very much for choosing LOTTE HOTEL GUAM for your precious trip. We sincerely appreciate you taking the time to share your valuable feedback, and we are truly sorry for the inconveniences you experienced during your stay. We have shared the matters you mentioned with the relevant departments to re-inspect the facilities and will do our utmost to ensure such issues do not recur. Should you choose to visit us again, we will do our very best to provide you with improved service and a more pleasant experience. Thank you.
Hafa Adai! Dear Valued Guest, Thank you very much for choosing LOTTE HOTEL GUAM for your precious trip. We sincerely appreciate you taking the time to share your valuable feedback, and we are truly sorry for the inconveniences you experi… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewI like how they have multiple things to do, kids indoor playground, pool, and a walk to the beach. There is also a cafe shop, Starbucks, and you can enjoy breakfast right at the lobby with a great view.
The pool was too cold for us to swim in.
Hafa Adai! Dear Valued Guest, Thank you very much for choosing LOTTE HOTEL GUAM for your special getaway. We are truly delighted to hear that you and your family had a pleasant time with us and enjoyed the variety of facilities we offer. It brings us great joy to know we could contribute to your memorable stay. We sincerely apologize for the inconvenience you experienced due to the pool temperature. Please be assured that we have shared your feedback with the relevant department and will review and discuss possible improvements. Your valuable feedback helps us to continue enhancing our services. We genuinely appreciate your time and comments, and we hope to welcome you back in the near future with an even better experience. Thank you once again.
Hafa Adai! Dear Valued Guest, Thank you very much for choosing LOTTE HOTEL GUAM for your special getaway. We are truly delighted to hear that you and your family had a pleasant time with us and enjoyed the variety of facilities we offer. … Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe availability of the facility and the food in the restaurant.
None
Hafa Adai! Greetings from LOTTE Hotel Guam, Thank you very much for choosing LOTTE Hotel Guam for your precious trip. We truly appreciate you taking the time to share your valuable feedback with us, and we will do our utmost to enhance our service for a more comfortable and pleasant stay. Once again, we sincerely thank you for making LOTTE Hotel Guam a part of your wonderful memories in Guam.
Hafa Adai! Greetings from LOTTE Hotel Guam, Thank you very much for choosing LOTTE Hotel Guam for your precious trip. We truly appreciate you taking the time to share your valuable feedback with us, and we will do our utmost to enhance our… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in May 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewThe pool area
The smell of the island wing area
Hafa Adai! Dear Valued Guest, Thank you very much for choosing Lotte Hotel Guam for your precious trip. We sincerely appreciate you taking the time to share your valuable feedback, and we deeply apologize for the inconvenience you experienced during your stay. Please be assured that your comments have been shared with the relevant departments, and we will conduct a thorough review of our facilities. We will do our utmost to ensure that such issues do not recur in the future. Should you choose to stay with us again, we will strive to provide you with a more pleasant and comfortable experience. Thank you once again.
Hafa Adai! Dear Valued Guest, Thank you very much for choosing Lotte Hotel Guam for your precious trip. We sincerely appreciate you taking the time to share your valuable feedback, and we deeply apologize for the inconvenience you experi… Show more
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewStaff were extremely helpful
Some facilities could’ve been updated
Hafa Adai! Hello, valued guest, Thank you very much for choosing Lotte Hotel Guam for your precious trip. We truly appreciate you taking the time out of your busy schedule to share your valuable feedback. We sincerely apologize for any inconvenience you experienced during your stay. Please know that we take your comments seriously and will review each point carefully with the relevant departments to make the necessary improvements. We appreciate your understanding and patience, and we truly hope to have the opportunity to welcome you again in the future for an even better experience. Thank you once again for your visit, and we look forward to serving you better next time.
Hafa Adai! Hello, valued guest, Thank you very much for choosing Lotte Hotel Guam for your precious trip. We truly appreciate you taking the time out of your busy schedule to share your valuable feedback. We sincerely apologize for any in… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewView, location, services.
Beds were a little stiff and was a little pricey ( not very), neighboring hotel was too loud at night.
Hafa Adai! Hello, valued guest, Thank you very much for choosing Lotte Hotel Guam for your precious trip. We truly appreciate you taking the time out of your busy schedule to share your valuable feedback. We sincerely apologize for any inconvenience you experienced during your stay. Please know that we take your comments seriously and will review each point carefully with the relevant departments to make the necessary improvements. We appreciate your understanding and patience, and we truly hope to have the opportunity to welcome you again in the future for an even better experience. Thank you once again for your visit, and we look forward to serving you better next time.
Hafa Adai! Hello, valued guest, Thank you very much for choosing Lotte Hotel Guam for your precious trip. We truly appreciate you taking the time out of your busy schedule to share your valuable feedback. We sincerely apologize for any in… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewLocation
A/C was not working properly, shower had mold on the shower head.
Hafa Adai! Hello, valued guest, Thank you very much for choosing Lotte Hotel Guam for your precious trip. We truly appreciate you taking the time out of your busy schedule to share your valuable feedback. We sincerely apologize for any inconvenience you experienced during your stay. Please know that we take your comments seriously and will review each point carefully with the relevant departments to make the necessary improvements. We appreciate your understanding and patience, and we truly hope to have the opportunity to welcome you again in the future for an even better experience. Thank you once again for your visit, and we look forward to serving you better next time.
Hafa Adai! Hello, valued guest, Thank you very much for choosing Lotte Hotel Guam for your precious trip. We truly appreciate you taking the time out of your busy schedule to share your valuable feedback. We sincerely apologize for any in… Show more
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewEverything was perfect, the view is beautiful and beach is close.
Hafa Adai! Hello, valued guest, Thank you very much for choosing Lotte Hotel Guam for your special journey. We sincerely appreciate you taking the time to share your valuable feedback, and we will continue striving to provide an even more comfortable and enjoyable experience. Once again, we truly appreciate the opportunity to be part of your wonderful memories in Guam. Thank you.
Hafa Adai! Hello, valued guest, Thank you very much for choosing Lotte Hotel Guam for your special journey. We sincerely appreciate you taking the time to share your valuable feedback, and we will continue striving to provide an even more … Show more
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewhappy hour in lounge
breakfast
Hafa Adai! Hello, valued guest, Thank you very much for choosing Lotte Hotel Guam for your precious journey. We sincerely appreciate you taking the time to share your valuable feedback, and we will strive to provide even more comfortable and satisfying service. Once again, we deeply appreciate that you created wonderful memories of your trip to Guam with us at Lotte Hotel Guam. Thank you.
Hafa Adai! Hello, valued guest, Thank you very much for choosing Lotte Hotel Guam for your precious journey. We sincerely appreciate you taking the time to share your valuable feedback, and we will strive to provide even more comfortable a… Show more
Reviewed: 8 April 2025 · Stayed in March 2025
Verified reviewReviewed: 5 April 2025 · Stayed in March 2025
Verified reviewReviewed: 2 April 2025 · Stayed in April 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewThe WiFi is horrible
Hafa Adai! Dear Valued Guest, Thank you very much for choosing LOTTE Hotel Guam for your special trip. We sincerely appreciate you taking the time to share your valuable feedback with us, and we deeply apologize for the inconveniences you experienced during your stay. Your comments have been shared with the relevant departments, and we will thoroughly inspect the facilities to address the issues raised. We will also do our utmost to ensure that such inconveniences do not occur again in the future through ongoing maintenance and improvements. Should you choose to stay with us again, we will make every effort to provide you with a much more pleasant and satisfying experience. Thank you once again.
Hafa Adai! Dear Valued Guest, Thank you very much for choosing LOTTE Hotel Guam for your special trip. We sincerely appreciate you taking the time to share your valuable feedback with us, and we deeply apologize for the inconveniences you… Show more