Reviews of SureStay by Best Western Guam Airport 3 stars
122 Hasalao Street Route 8, Barrigada, Guam 96913, 96913 Tamuning, Guam
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Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewI like that the stay came with continental breakfast.
the parking.
Hi Alvina. Thank you for choosing to stay with us at SureStay by Best Western Guam and for your review! We’re glad to hear you enjoyed your stay and appreciated our continental breakfast. We understand your concerns about parking. While our spaces are limited, we do our best to assist guests and make arrivals as smooth as possible. We appreciate your understanding and hope to welcome you back soon! Front Desk
Hi Alvina. Thank you for choosing to stay with us at SureStay by Best Western Guam and for your review! We’re glad to hear you enjoyed your stay and appreciated our continental breakfast. We understand your concerns about parking. While our… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewBreakfast was good, location is good as well as it is just by the airport and a few fast food restaurants close by.
parking spaces were limited
Hi Roxanne. Thank you for choosing SureStay by Best Western Guam and for leaving a review. We’re happy to hear you enjoyed our convenient location. It's a highlight for many of our guests. We also appreciate your comments about parking. While our spaces are limited, we strive to make your arrival and departure as smooth as possible. Thanks for your understanding, and we look forward to welcoming you again soon! Front Desk
Hi Roxanne. Thank you for choosing SureStay by Best Western Guam and for leaving a review. We’re happy to hear you enjoyed our convenient location. It's a highlight for many of our guests. We also appreciate your comments about parking.… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewThe gym was super clean and very relaxing!
Everything was great!!
Hi Manglona. It was a pleasure having you as our guest at SureStay by Best Western Guam. Thank you for taking the time to leave a review and for your kind words. We are so glad to hear you enjoyed your stay, and we will be sure to share your feedback with the rest of the team. We hope to have the pleasure of hosting you again soon. Front Desk
Hi Manglona. It was a pleasure having you as our guest at SureStay by Best Western Guam. Thank you for taking the time to leave a review and for your kind words. We are so glad to hear you enjoyed your stay, and we will be sure to share you… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewGood internet
Noisy, very old room, bed full of moist.
Hi Sara. Thank you for staying with us at SureStay by Best Western Guam and for taking the time to leave a review. We’re glad the internet met your needs, but we’re sorry to hear the room conditions and noise affected your comfort. If any concerns come up during your stay, please don’t hesitate to contact our front desk so we can address them right away. Your feedback has been shared with our team, and we appreciate you bringing it to our attention. We hope our brand can host a future stay. Front Desk
Hi Sara. Thank you for staying with us at SureStay by Best Western Guam and for taking the time to leave a review. We’re glad the internet met your needs, but we’re sorry to hear the room conditions and noise affected your comfort. If any c… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThis is my first experence of having breakfest free in an hotel in Guam
Everything
Hi Nelbert. Thank you for staying with us at SureStay by Best Western Guam and for sharing your feedback. We’re delighted to hear that our continental breakfast was your first here on Guam! We truly appreciate your kind words and look forward to making your future visits just as comfortable and enjoyable. Front Desk
Hi Nelbert. Thank you for staying with us at SureStay by Best Western Guam and for sharing your feedback. We’re delighted to hear that our continental breakfast was your first here on Guam! We truly appreciate your kind words and look forwa… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReceptionist was pleasant. Made me feel comfortable.
The TV didn't work, you could here everything outside, all the conversations going on, in the hallway and right outside the window.
Hi LC. Thank you for staying with us at SureStay by Best Western Guam. We’re glad you had a positive experience with our staff. Creating a warm and welcoming environment is important to us. We apologize about the TV and noise issues. Some sound can travel due to the building’s structure, but we understand how it affects your comfort and have shared your feedback with our team. For future stays, please contact the front desk if anything isn’t right. We’re always happy to assist. We look forward to welcoming you back for a more comfortable stay. Front Desk
Hi LC. Thank you for staying with us at SureStay by Best Western Guam. We’re glad you had a positive experience with our staff. Creating a warm and welcoming environment is important to us. We apologize about the TV and noise issues. Some s… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe location, the very clean bed sheets and good size rooms. I was also very happy that we were on the ground floor. Very convenient.
The shower - curtain was bothersome kept sticking to my body. The water pressure was too low. The beds were comfy but was too low made it a bit difficult to get off. That's all.
Hi Jennise. Thank you for staying with us at SureStay by Best Western Guam and for writing a review. We’re so glad to hear you had a comfortable stay and enjoyed our location and rooms. We always strive to make sure our guests feel comfortable and taken care of. We appreciate your feedback on the shower and bed. While our beds are designed with a lower profile, we understand it may not suit everyone. As for the water pressure, the age of the building does play a role, but we’re gradually working on improvements. We’ll also keep your note on the shower curtain in mind. Thank you again for your review. We hope to welcome you back again soon! Front Desk
Hi Jennise. Thank you for staying with us at SureStay by Best Western Guam and for writing a review. We’re so glad to hear you had a comfortable stay and enjoyed our location and rooms. We always strive to make sure our guests feel comforta… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewLocation
Everything ok.
Hi Thomsin. Thank you for staying with us at SureStay by Best Western Guam and for leaving a review. We're so glad you enjoyed our location. We hope to welcome you back for another stay. Front Desk
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewIncluded breakfast was a big plus!
Hi Milne. It was a pleasure having you as our guest at SureStay by Best Western Guam. We are so happy to hear you enjoyed our continental breakfast. It's just one of the ways we try to help our guests start their day off right. We look forward to welcoming you back again soon for another stay! Front Desk
Hi Milne. It was a pleasure having you as our guest at SureStay by Best Western Guam. We are so happy to hear you enjoyed our continental breakfast. It's just one of the ways we try to help our guests start their day off right. We look … Show more
Reviewed: 15 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewVery relaxed and good value.
Arrived in the room ,but I felt disappointed coz the ac is off.
Hi Albert. Thank you for staying with us at SureStay by Best Western Guam. We are delighted to hear your stay was both relaxing and a great value. Providing comfort without the high cost is what we aim for. We apologize that the air conditioning was off when you arrived. We understand how important that is in Guam’s warm weather and will make sure it doesn’t happen again. We truly appreciate your feedback and look forward to welcoming you back for an even better stay! Front Desk
Hi Albert. Thank you for staying with us at SureStay by Best Western Guam. We are delighted to hear your stay was both relaxing and a great value. Providing comfort without the high cost is what we aim for. We apologize that the air conditi… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewLocation was good
Took more than half a day for staff to notify maintenance to come check the bathroom
Hi Noimilynn. Thank you for staying with us at SureStay by Best Western Guam! We’re glad to hear you enjoyed the convenience of our location. We sincerely apologize for the delay in addressing the bathroom issue. Please rest assured that your concern has been noted, and we’re taking steps to improve our response time for maintenance requests. If there's anything else you'd like to share or if we can assist you further, please don’t hesitate to reach out. We appreciate your feedback and hope to have the opportunity to better serve you on your next stay. Front Desk
Hi Noimilynn. Thank you for staying with us at SureStay by Best Western Guam! We’re glad to hear you enjoyed the convenience of our location. We sincerely apologize for the delay in addressing the bathroom issue. Please rest assured that yo… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewHi Talimeisei. It was a pleasure having you as our guest at SureStay by Best Western Guam! We’re delighted to hear you found our location convenient and our facilities relaxing. We are dedicated to ensuring our guests feel right at home. We look forward to welcoming you back for another stay soon! Front Desk
Hi Talimeisei. It was a pleasure having you as our guest at SureStay by Best Western Guam! We’re delighted to hear you found our location convenient and our facilities relaxing. We are dedicated to ensuring our guests feel right at home. We… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewStaff are awesome, and very comfortable..
I've transferred to another room because the water pressure is really low...preferably higher floor nxt time..
Hi Albert. Thank you for staying with us at SureStay by Best Western Guam! We're glad to hear our staff made your stay comfortable. We’re sorry about the water pressure in your original room—due to the age of the building, this can sometimes happen. However, we always do our best to respond quickly and make sure our guests are comfortable, and we appreciate your understanding with the room transfer. For future stays, feel free to let our front desk know your preference for a higher floor so we can do our best to accommodate you. We look forward to welcoming you soon! Front Desk
Hi Albert. Thank you for staying with us at SureStay by Best Western Guam! We're glad to hear our staff made your stay comfortable. We’re sorry about the water pressure in your original room—due to the age of the building, this can some… Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified review