WiFi was not working and bath tub looked outdated and shower head would fall off when water was turned on which made you have to hold it while your showering

Room was clean, AC was cold and close to concert grounds

Stayed in July 2025

Laundry areas suck big time. they know the issue so i’m not airing out nothing. But fix your laundry facilities Royal Orchid 🤦🏽‍♀️

Staff were amazing. Rooms were amazing. Bathroom looked stunning.

Stayed in May 2025

First off, The laundry area was a disaster, like really bad. Washers were broken and the washer room smelled like piss, it was not clean at all. The dryers were in a whole other floor & in the garage, even there it was pretty scary and felt unsafe. Secondly, they should really replace their shower heads.

The room was very comfortable and convenient for my family. the staff was very helpful & welcoming.

Stayed in May 2025

I didn't that the. Hot water goes off and on

Quietness of the surroundings..

Stayed in February 2025

Every room I have been in since we got here has a smell wen entering n molds. Housekeeping employees should learn how n wat is needed to keep cleanness to each room n making sure dey didn't miss anything. I have observe dem since I stayed here. Dey go in take trashes n ck the towels water coffee mop floor n done

Price n location

Stayed in November 2024

Ocean view side is great

Stayed in November 2024

The bathroom door was messed up, it smelled a little musty.

Stayed in November 2024

No HOT water

The bath rub

Stayed in November 2024

Ron internet

Na

Stayed in November 2024

The hotel itself was ok, decent location. The biggest problem was the total lack of working wifi. As tourists, we did not have cell coverage and we were expecting to have decent wifi. Turns out, that the wifi of the hotel has no password, and everyone including the employees as well as restaurant guests could use it to the point of which it simply did not work. We could not use our phones at all the entire trip, even for GPS or contacting our families back home, and we could not watch anything on the TV because the TV is wifi/streaming based. The cleanliness was good, but during our 11 day stay we barely received towel or cleanup services, even when we would ask the concierge downstairs. This was due to "employees not clocking in". This is a good budget hotel for the area, but it could be better if these issues were improved.

The hotel itself was ok, decent location. The biggest problem was the total lack of working wifi. As tourists, we did not have cell coverage and we were expecting to have decent wifi. Turns out, that the wifi of the hotel has no password, and everyone including the employees as well as restaurant guests could use it to the point of which it simply did not work. We could not use our phones at all the entire trip, even for GPS or contacting our families back home, and we could not watch anything on the TV because the TV is wifi/streaming based. The cleanliness was good, but during our 11 day stay we barely received towel or cleanup services, even when we would ask the concierge downstairs. This was due to "employees not clocking in". This is a good budget hotel for the area, but it could be better if these issues were improved.

Stayed in July 2024

The hotel is probably really old, so probably need renovations. There was a cockroach in the restroom, so cleanliness was not thorough. The floor is ceramic tiled, but was very sticky to walk on, whether you wore slippers or not it makes that sticky sound every step you take.

The front desk staff was very helpful. No problems in checking in and it was very pleasant and fast. The value of the rooms was very reasonable and the location was very easy access for me and my family. The beds were comfortable and I really liked the 3 beds in a room, that's one of the reason we chose this hotel.

Stayed in July 2024

The scent, the broken items in the room, outdated decor, the stains on the beds.

Location & very convenient to other amenities.

Stayed in July 2024

The toilet broke right after my friend used it, almost right after we checked in, it was leaking water. when using the shower head it would spray from the side of the shower head.

There was a line for check-in but the staf moved though it swiftly without making us feel rushed. there was a resturant inside the building and many more close by.

Stayed in June 2024

Room had a tampon on the ground and a fake nail. (from previous user)

Beautiful rooms

Stayed in May 2024

Amazing Veiws Of tumon

Stayed in February 2024

Lobby was very humid, only one restaurant inside and building had a lot of renovations going on.

Bathroom was very modern, with many upscale touches.

Stayed in February 2024

Had to move rooms twice due to bugs :(

Great location and very hospitable staff

Stayed in September 2023

The pool was not open … loud neighbors

Clean and comfortable. Also the location was great.

Stayed in August 2023

Pool area was dirty. Even the toilet bowl in the room. When i lifted the seat. It had poonstain. Even the bath tub had hair

Staffs are friendly

Stayed in September 2023

-internet was awful. We never managed to get it in our room - the bath had been left dirty - the shower door wouldn’t close and the floor flooded - I was talking to a staff member. She spoke into a Walker talkie in the middle of my sentence… I guess our conversation was finished!

Spacious room. Good location

Stayed in September 2023

Unlike what was advertised, there is no airport shuttle and the total cost of the room was higher than what was advised on booking.com

Stayed in August 2023

The rainy days. Can't do much.

It could have better but Guam was just recovering from typhoon at the time of our stay. Whatever the hotel is lacking was not their fault.

Stayed in June 2023

This review has been hidden because it doesn't meet our guidelines.

Elevator had a 1-2 minute wait and it was hot.

Stayed in July 2023