Reviews of Hotel Tano Guam 4 stars

I can walk to were I needed to go

The power went out twice. Alarm bells woke me up. Looks nothing like photos

Location

A/C in room could blow colder air.

There is only 1 washer dryer for entire hotel. There is no breakfast. I knew this before booking but this is super inconvenient for people staying for business.

The staff was polite and respectful. The location is fair.

There were no towels in my room upon check-in. I had to go down to the front desk and get them. The receptionist did provide them to me and was polite and apologetic. The hotel does not know what washcloths are, I had to go to a local store and purchase my own. The air conditioning did not work. Maintenance came to the room and manually overrode the cooling valve. This resulted in no control over the A/C and being on 100% of the time. The guest laundry room consisted of 1 washer and 1 dryer. When i used the washer, the machine got stuck on the wash cycle and ran for over 1 1/2 hours. I had to have maintenance come up and reset the washer. However, this meant that he could not force the machine into a rinse cycle or spin dry my clothes. At this point, I had wasted so much time trying to wash my clothes that I just wanted them dried. My clothes were SOAKING wet and it took2 hours and twenty minutes to dry them. This resulted in a total of over 4 hours to do one load of laundry! They did pay for the first 70 minutes of drying time. Also, the washer machine stunk so bad that it caused my clothes to stink just as badly because they NEVER put any cleaning tabs in the machine to clean all the mold, milden and any other contaminants that have accumulated inside the machine. I used a local laundromat after this.

Good location, plenty of bars/restaurants very close by

Single bed

White bedsheets (love it), comfortable bed and very clean

Everything was great, but their towels were rough.

Everything was great, but their towels were rough.

no microwave lol

We liked how the staff was very nice and helpful. The lobby also looks brand new and the gym had a lot of equipment compared to most hotels.

The shower had no door or curtain so the entire bathroom floor would be soaking wet. We had to make a towel wall to try and prevent the water from flooding but it didn’t work. The shower itself also barely worked. The main shower head only frizzled some water so we had to use the handheld one the entire time, specifically room 3207.

This property was lovely. The rooms had a such an eye for the important details in a room: well appointed bathroom (loved the toiletries), stocked coffee and tea service, comfortable bedding, a working desk, plenty of storage, good WiFi, and outlets where you needed them. The hotel has a great gym and pool area. The neighborhood is vibrant with lots of local restaurants within a short walk. That said, the best part of the Tano is the staff. They were so kind and helpful from the moment I was picked up at the airport until I was driven back at the end of my stay. Many thanks Axel, Haven, and Ara. You are magical.

Location and 24hr front desk service.

The modern take into a hotel in the heart of Tumon Guam that doesn’t break the bank and still I was able to enjoy customer service from its staff as if I was in a high end hotel

Umm maybe the parking area could have more shade provided and a maybe more parking spaces

Free parking on premises

There should have more clear instructions to guide the guest that there’s parking lot behind the hotel

New .. stores and staff at the hotel helpful and knowledgeable .. washing machine and dryer.. microwave

Nothing