The Smart tv did not work for us during our stay. Sadly the guy we called to service us didn’t know what to do either.

Cold AC, stylish and clean room, and cool bathroom . Just the general vibe was great.

Stayed in April 2025

It could have been cleaner. There was a stain on the sofa and a stain on the bathroom counter. For a new luxury hotel, this is unexpected.

Beautiful facility

Stayed in April 2025

Love the location. Excellent view of the entire Tumon Bay. Easy traffic with zero congestion.

Stayed in April 2025

As we walked in the hotel, the staffs standing by had amazing service. Everything about the room was so much more than everything I expected it to be.

Stayed in March 2025

Nothing.

We like this hotel. Because Food was so delicious. Location is perfect. Room was very clean. 🤩🤩🤩

Stayed in January 2025

Reception and concierge could do with a bit of training. Concierge was useless and not from Guam thus no idea of local facilities and the reception staff kept asking me if I’d paid (which I was forced to do by them for the full two week break spent in a suite the day I arrived 🤬). Also every single dish has meat or fish in it and very little vegetable options.

The staff at breakfast and at executive lounge were fantastic.

Stayed in December 2024

The best hotel in Guam!!!

Stayed in December 2024

Wifi not always working on 22nd floor.

Nice location, nice view. Pleasant club lounge, especially appreciated the help of Anna there.

Stayed in September 2024

At the pool, some tiles were missing almost cut myself. The room the floor was loose so, when walking on top of it move. Shower wasn’t clean properly, turned on the water a soap was washing of the floor.

Nice view. Most of the staff is very helpful. Still a new hotel so it’s still clean. Lounge was nice, only thing was service a little slow with or without a good amount of people

Stayed in July 2024

Limited Parking Spaces. Had to go across the street to find parking.

It was a wonderful experience. The staff and facilities were excellent.

Stayed in April 2024

The pool staff was not very informative of Nikko pool which wa s fine but they told us the slide was open and it wasn't.... we just came back. hahah

It was good to connect the tv with my phone so we could watch netflix on tv. The place was very decent and being able to use Nikko pool and beach was terrific.

Stayed in March 2024

We had a great weekend. Had a beautiful and spacious room with great views of the beach. Would definitely stay again.

Stayed in March 2024

Gun Beach (the one officially accessible to guests) is not great for swimming or wading as the water is very shallow and the sea floor is so rocky there (rent aqua shoes from Hotel Nikko or bring your own). Housekeeping turned up quite late on a few occasions when we'd asked for the room to be made up at specific times.

Lovely facilities, very welcoming and friendly staff (made our young son very happy), included food and drink (breakfast, afternoon tea, buffet dinner with drinks) if booking a club room, nice and not crowded main pool and kids pool, short walk to Tumon Beach (can be accessed via Lotte Hotel), great view from the room, big balcony

Stayed in December 2023

Everything was great

Stayed in September 2023

I couldn't use the clubhouse.

All the staff were friendly and always smiling.

Stayed in July 2023

The parkings are far. Staff drivers are nice at night to ask if we need a ride to our car but day time none asked while it was hot and I had to go back and forth with my luggages in the hot heat. But it was also understandable because they seemed a little busy.

It felt very luxurious and clean.

Stayed in April 2023

rooms were clean and spacious

Stayed in January 2023

beach connect

view, clean

Stayed in December 2022

no food available at the so called deli. just sweets and plain bread. no hot tub at the poolside. lobby was very cramped front desk staff never smiled and seemed reluctant to speak up when approached the shower did not get hot enough

very modern and clean. beautiful pool and shared facilities with Hotel Nikki was fun. balcony was wide and had nice furniture beds were fantastic

Stayed in January 2023

far from the beach and not many options for restaurants

spacious rooms, very clean

Stayed in November 2022

We stayed at junior suite room for 3 nights and we loved the facilities. Especially, the service from Lina' La's lounge was exceptional.

Stayed in October 2022

nothing for gluten free people room service only until 10 pm

Stayed in February 2024

Bidet sensor malfunction, USB port malfunction, lousy response from g-floor Nunuba staff to customers who don't speak English (revenge for not giving a tip?), retaliatory response that started after conflain (room cleaning mess - no toilet tissue, table cleaning mess, no toilet tissue, no towel), and my child told me that he was the number one hotel he never wanted to come back to, so I was very upset as a parent.

It's a hotel that's just been built.

Stayed in January 2024

too much bugs and ants while trying to enjoy balcony view. buffet too expensive for breakfast. can’t have family join us at pool without paying a 50 dollar fee. minibar states it will be refilled once only. it was filled the day we arrived, but not the next day; this is false advertisement if it says refilled once. overall I feel this hotel is overrated and I will not recommend to friends or family.

Stayed in March 2023