Reviews of The Tsubaki Tower 5 stars
241 Gun Beach Road, 96913 Tumon, Guam
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 May 2025 · Stayed in April 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewCold AC, stylish and clean room, and cool bathroom . Just the general vibe was great.
The Smart tv did not work for us during our stay. Sadly the guy we called to service us didn’t know what to do either.
Hafa Adai Albert, Thank you for your fantastic review and for choosing us as your preferred 5-star hotel on Guam! We're so glad to hear that you enjoyed the comfortable room, cold AC, and stylish bathroom, along with the overall vibe of the hotel. We sincerely apologize for the inconvenience with the Smart TV and the service you received. Your feedback is important to us, and we will ensure that this issue is addressed to prevent it from happening again. We hope to have the opportunity to welcome you back in the future and provide an even better experience.
Hafa Adai Albert, Thank you for your fantastic review and for choosing us as your preferred 5-star hotel on Guam! We're so glad to hear that you enjoyed the comfortable room, cold AC, and stylish bathroom, along with the overall vibe o… Show more
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewBeautiful facility
It could have been cleaner. There was a stain on the sofa and a stain on the bathroom counter. For a new luxury hotel, this is unexpected.
Hafa Adai Karen, Thank you for your feedback and for recognizing the beauty of our facility. We truly apologize for the cleanliness issues you encountered, including the stains on the sofa and bathroom counter. This is certainly not the standard we aim to maintain, especially for a new luxury hotel. Please rest assured that we are addressing this with our housekeeping team to ensure that these issues are resolved moving forward. We appreciate your valuable comments and hope to welcome you back for a better experience. Best regards, The Tsubaki Tower Management Team
Hafa Adai Karen, Thank you for your feedback and for recognizing the beauty of our facility. We truly apologize for the cleanliness issues you encountered, including the stains on the sofa and bathroom counter. This is certainly not the st… Show more
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewLove the location. Excellent view of the entire Tumon Bay. Easy traffic with zero congestion.
Hafa Adai Taitano, Thank you for your wonderful feedback! We're so glad to hear you loved the location and enjoyed the beautiful view of Tumon Bay. It’s great to know that the easy traffic added to your experience as well. We hope to welcome you back again soon! Best regards, The Tsubaki Tower Management Team
Hafa Adai Taitano, Thank you for your wonderful feedback! We're so glad to hear you loved the location and enjoyed the beautiful view of Tumon Bay. It’s great to know that the easy traffic added to your experience as well. We hope to we… Show more
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewAs we walked in the hotel, the staffs standing by had amazing service. Everything about the room was so much more than everything I expected it to be.
Hafa Adai Crisostomo, Thank you so much for your kind words! We're thrilled to hear that our staff made a great first impression and that your room exceeded your expectations. It means a lot to us, and we look forward to welcoming you back for another wonderful stay. Warm regards, The Tsubaki Tower Management Team
Hafa Adai Crisostomo, Thank you so much for your kind words! We're thrilled to hear that our staff made a great first impression and that your room exceeded your expectations. It means a lot to us, and we look forward to welcoming you … Show more
Reviewed: 28 March 2025 · Stayed in March 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewWe like this hotel. Because Food was so delicious. Location is perfect. Room was very clean. 🤩🤩🤩
Nothing.
Hafa Adai bayarnyagt, Thank you so much for your words. Please know we work every day to deliver an excellent experience for our guests. We appreciate your feedback, which helps our team understand how we’ve made our guests' stay memorable and where we can improve. We look forward to welcoming you back for another wonderful experience! Si Yu’os Ma’åse’ (Thank you!), The Tsubaki Tower Management Team
Hafa Adai bayarnyagt, Thank you so much for your words. Please know we work every day to deliver an excellent experience for our guests. We appreciate your feedback, which helps our team understand how we’ve made our guests' stay memor… Show more
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewReviewed: 1 January 2025 · Stayed in December 2024
Verified reviewThe staff at breakfast and at executive lounge were fantastic.
Reception and concierge could do with a bit of training. Concierge was useless and not from Guam thus no idea of local facilities and the reception staff kept asking me if I’d paid (which I was forced to do by them for the full two week break spent in a suite the day I arrived 🤬). Also every single dish has meat or fish in it and very little vegetable options.
Hafa Adai Darryle, Thank you for taking the time to share your feedback on your recent stay at The Tsubaki Tower. We are very happy to know that you enjoyed the breakfast and the lounge. We will also share your concern and comments with our team. Your feedback will serve as an encouragement to our staffs as we strive to continuously improve the quality of our services. Thank you again, and we hope your next visit will be as pleasant as the previous one. Best regards, The Hotel Management
Hafa Adai Darryle, Thank you for taking the time to share your feedback on your recent stay at The Tsubaki Tower. We are very happy to know that you enjoyed the breakfast and the lounge. We will also share your concern and comments with ou… Show more
Reviewed: 22 December 2024 · Stayed in December 2024
Verified reviewReviewed: 22 December 2024 · Stayed in December 2024
Verified reviewReviewed: 17 December 2024 · Stayed in December 2024
Verified reviewThe best hotel in Guam!!!
Hafa Adai Heejun, Thank you for sharing your positive review with us. We hope you enjoyed your stay and look forward to welcoming you again soon! Best regards, The Hotel Management
Reviewed: 10 December 2024 · Stayed in December 2024
Verified reviewReviewed: 1 December 2024 · Stayed in December 2024
Verified reviewReviewed: 16 September 2024 · Stayed in September 2024
Verified reviewNice location, nice view. Pleasant club lounge, especially appreciated the help of Anna there.
Wifi not always working on 22nd floor.
Håfa Adai Rudy, Thank you for your review of The Tsubaki Tower! We are happy you enjoyed your stay with us, and we will be sharing your kind words with our team. It was our pleasure to have you with us, and please visit us again soon. We wish you all our best, The Tsubaki Tower Management Team
Håfa Adai Rudy, Thank you for your review of The Tsubaki Tower! We are happy you enjoyed your stay with us, and we will be sharing your kind words with our team. It was our pleasure to have you with us, and please visit us again soon. We… Show more
Reviewed: 27 August 2024 · Stayed in August 2024
Verified reviewReviewed: 27 August 2024 · Stayed in August 2024
Verified reviewReviewed: 11 July 2024 · Stayed in June 2024
Verified reviewReviewed: 10 July 2024 · Stayed in July 2024
Verified reviewNice view. Most of the staff is very helpful. Still a new hotel so it’s still clean. Lounge was nice, only thing was service a little slow with or without a good amount of people
At the pool, some tiles were missing almost cut myself. The room the floor was loose so, when walking on top of it move. Shower wasn’t clean properly, turned on the water a soap was washing of the floor.
Hafa Adai Derek, Thank you for taking the time to share your experience at the resort. While we are happy to hear about the great time our guests have during their stay, we are equally grateful to hear about where we fell short of stellar. We will take your feedback under close consideration as we strive to provide consistent and exemplary service for our guests. We hope to welcome you back again so we can have the chance to leave a positive and lasting impression. Thank you! We wish you all our best, The Tsubaki Tower Management Team
Hafa Adai Derek, Thank you for taking the time to share your experience at the resort. While we are happy to hear about the great time our guests have during their stay, we are equally grateful to hear about where we fell short of stellar. … Show more
Reviewed: 22 June 2024 · Stayed in May 2024
Verified review