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Reviews of Best Western Hotel Causeway Bay 4 stars

Cheung Woo Lane, Canal Road West, Causeway Bay, Hong Kong, Hong Kong

#258 of 296 hotels in Hong Kong

Guests' Choice

Review score

Based on 1431 hotel reviews

6.7

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.1

  • Location

    8.1

  • Facilities

    6.6

  • Staff

    7.6

  • Value for money

    7.1

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 27 August 2025

    6.0
    The room is small and clean but the bath towel have find stains twice. I have separated three orders for this Hong Kong
    • Leisure trip
    • Couple
    • Superior City View Room
    • Stayed 5 nights
    • Submitted via mobile

    I book a double bed but they cannot arrange. The bathing area is too small and the shower curtain will stick to the body when bathing. Some stain find on the towel three times.

    The staff were nice and helpful.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    7.0
    Good location in a value hotel
    • Leisure trip
    • Solo traveller
    • Superior City View Room
    • Stayed 5 nights

    This hotel is a little old amd a little tied, it needs some TLC... but it is always busy so i guess most people are happy with the value for money

    This hotel is good valuw for Hong Kong prices... it is nothing special...its a good place to base your holiday but there is little luxury here... for me it is ok. I don't spend too much time in my room so it is ok. If you want luxury then i would suggest trying a different hotel.

    Stayed in June 2025

  • Reviewed: 7 August 2025

    7.0
    I would come again.
    • Business trip
    • Group
    • Superior City View Room
    • Stayed 6 nights

    The rooms are very small, but I knew that when I booked. It is HK style. We stayed twice within two weeks. The flushing water of the toilet during the second stay was brownish, no smell, but gave the sense of lack of hygiene. I liked that there was daily room service, the towels however were very thin and worn.

    The location is very convenient, the place is safe and clean.

    Stayed in August 2025

  • Reviewed: 5 August 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    There is no real lobby There is an entrance in there not good sofa Check in-out point 3rd floor Also hotel did not give water In general same star hotel better than this hotel In m'y opinion the hotel star must decrease

    Room very narrow There is no wardrobe. Study table Not working refrigerator

    Stayed in August 2025

  • Reviewed: 4 August 2025

    8.0
    It was good
    • Leisure trip
    • Family with young children
    • Superior City View Room
    • Stayed 5 nights
    • Submitted via mobile

    We were surprised when the hotel staff insisted we clean their old towels ourselves or pay HKD 200 because some hair color transferred after showering, despite the towels being visibly worn. This unexpected and unreasonable request affected our overall experience and left us feeling disappointed.

    Despite the size of the room , the place was so clean and the location was perfect

    Stayed in July 2025

  • Reviewed: 2 August 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Superior City View Room
    • Stayed 6 nights

    The hotel is located in a messy place. Not recommended for foreigners. The staff was very rude.

    The room was good, though it was too small. Breakfast was also good with sufficient choices.

    Stayed in August 2025

  • Reviewed: 2 August 2025

    7.0
    OK
    • Leisure trip
    • Couple
    • Superior City View Room
    • Stayed 3 nights
    • Submitted via mobile

    Small room

    Breakfast

    Stayed in August 2025

  • Reviewed: 31 July 2025

    6.0
    Okay for one person
    • Leisure trip
    • Solo traveller
    • Superior City View Room
    • Stayed 2 nights

    When I book a double room, I expect a double bed, not two singles joined together. Breakfast is offered at 60HKD. I went to check it out...everything looked cold, so didn't bother.

    View from the 32nd floor is great. The room was quiet, which for a large, busy hotel is often not the case. Location very good...about 5 minute walk to MRT, with buses and trams almost outside the door as well. Lots of eateries (my fave was the Golden Bowl), and a market also close by for fruit, and also lots of convenience stores.

    Stayed in July 2025

  • Reviewed: 24 July 2025

    7.0
    Good
    • People with friends
    • Superior City View Room
    • Stayed 3 nights
    • Submitted via mobile

    Room is small

    Location is perfect near to MTR, Bus and also halal food and mosque, very recommended

    Stayed in June 2025

  • Reviewed: 8 July 2025

    7.0
    Good value for money and location.
    • Leisure trip
    • Group
    • Superior City View Room
    • Stayed 1 night

    Breakfast was absolutely awful, especially for the price. I did not eat anything on the plate. So cheap and awful.

    Booked for location and value for money.

    Stayed in July 2025

  • Reviewed: 3 July 2025

    8.0
    Good price, nice room, great location, and friendly staff.
    • Leisure trip
    • Solo traveller
    • Superior City View Room
    • Stayed 6 nights

    Near wet market, some people may dislike it.

    Great location with lots of shopping and restaurants nearby within walking distance. Nice city view from the window. Friendly staff.

    Stayed in June 2025

  • Reviewed: 23 June 2025

    7.0
    Pretty good stay here!
    • Leisure trip
    • Solo traveller
    • Superior City View Room
    • Stayed 8 nights

    Bed was a bit hard by western standards and the hotel doesn't have mattress toppers. The wifi didn't work well, it was spotty and dropped regularly.

    Staff was great and helpful! Rooms have great views and its a great location, ac worked well! Very cheap for hong kong, good value.

    Stayed in June 2025

  • Reviewed: 22 June 2025

    7.0
    Location is especially good.
    • Leisure trip
    • Group
    • Superior City View Room
    • Stayed 5 nights
    • Submitted via mobile

    Sometimes there areas that weren’t cleaned / replaced.

    Cheap for its location.

    Stayed in June 2025

  • Reviewed: 21 June 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior City View Room
    • Stayed 9 nights
    • Submitted via mobile

    Rooms too small.

    Nice location.

    Stayed in May 2025

  • Reviewed: 20 June 2025

    6.0
    Okay
    • Leisure trip
    • Family with young children
    • Superior City View Room
    • Stayed 3 nights
    • Submitted via mobile

    1. the room is really too small that you can't barely open the medium/large luggage & so with the hall way 2. breakfast foods are the same everyday

    Location- everything is accessible.

    Stayed in June 2025

  • Reviewed: 17 June 2025

    6.0
    Hotel was ordinary but location was excellent
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Bed was extremely hard. No breakfast was offered Room was very small

    Location was really good

    Stayed in June 2025

  • Reviewed: 16 June 2025

    7.0
    Value for money for the pricing. Staff was helpful.
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 8 nights

    Did not provide calling taxi service.

    Location. View from room.

    Stayed in June 2025

  • Reviewed: 15 June 2025

    7.0
    Solo traveler in Hong Kong
    • Leisure trip
    • Solo traveller
    • Sky Villa
    • Stayed 3 nights

    I did the suite and it was very tiny I can not lie. Thankfully I was alone and it was enough space for me, however if I was with another person, it would not have been enough space.

    The location is good in causeway bay in Hong Kong.

    Stayed in June 2025

  • Reviewed: 10 June 2025

    7.0
    Small and compact and good if on a budget and for a short staff. Great check in
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    showing age and rooms are small but it is Hong Kong

    Modest, aging property but a really good check in experience, with high floor room - but they are small. Bed quality good and bathrooms compact but functional and good for a short stay.

    Stayed in June 2025

  • Reviewed: 9 June 2025

    8.0
    "I loved the trip and the stay; just a few things could be improved by the management.
    • Leisure trip
    • Couple
    • Superior City View Room
    • Stayed 5 nights
    • Submitted via mobile

    The room is too small . Need to upgrade bfast menu . Neither water bottles nor toiletories provided

    Near to public transport, convenient location, staff are friendly and helpful.

    Stayed in June 2025

  • Reviewed: 7 June 2025

    8.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    It’s a bit hard to find the front desk

    Location good

    Stayed in June 2025

  • Reviewed: 31 May 2025

    8.0
    No argue on money for value
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 13 nights
    • Submitted via mobile

    Room is small so guys with bigger size will find it with no space to move; but if you are just returning to sleep that is okay

    Convenient location with easy access to public transportation including subway and bus; also with many eateries with various styles of cuisine within walking distance; a fresh fruit market is also within 3 minutes and provide choices of fresh tropical fruits

    Stayed in May 2025

  • Reviewed: 31 May 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    A litle room

    Location

    Stayed in May 2025

  • Reviewed: 30 May 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Location

    Stayed in May 2025

Showing 1 – 25

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