Reviews of Best Western Hotel Causeway Bay 4 stars

The only positive thing about this hotel was the view, which was really nice. Unfortunately, everything else was disappointing and did not meet expectations.

For the high price of the top-floor rooms with a jacuzzi, the experience was terrible. The jacuzzi was dirty, old, and very worn out — it was honestly scary to use. Black water was leaking from behind the headrests, and there was visible mold both in the bathroom and in the room itself. The room size was also nothing like what was stated on Booking — it was at least half the size, extremely cramped, and very uncomfortable to stay in. To make matters worse, we got the worst of the four top-floor rooms, which was not even shown in the pictures on Booking. At first, the staff refused to move us, even though it was clear we were not given the room we expected. For the price charged, this was absolutely unacceptable. The only positive point remains the view from the 39th floor, and sadly, nothing else.

Many restaurants and shopping nearby ，Transportation is quite convenient.

The staff's attitude is average. They were unsmiling.I stayed here for 7 days ,when I need help,I call the front desk so many times,but no one answered the phone call.The mattress was very hard and I got lower back pain after sleeping there for two nights. The air conditioner and bathroom exhaust were extremely noisy and gave me a headache.

The staff were nice and helpful.

I book a double bed but they cannot arrange. The bathing area is too small and the shower curtain will stick to the body when bathing. Some stain find on the towel three times.

Location was excellent.

Towels are not up to scratch.

Poor quality thin rotten hand towels for a shower !!!! I guess you only provide materials according to the price of the room. No bottle water. Dirty carpet with body hair. Also body hair in the bathroom I work in the hospitality industry and this is worst experience I have endured in 35 years

From the moment of arrival I could sense this was a mistake for a bad experience

Nothing

The room I booked was cancelled by the hotel 1 hour before my check-in at 1pm while I was driving to the hotel. They said because the card didn’t match the reservation guest however both of my card match with the guest ( me). I had to book another room, more expensive with lower standard. I asked a room far away from the lift and I got one right in front of the lift. The a/c didn’t work, it was just cold air coming out with water dropping without the possibility to adjust the temperature. Not even a bottle of water No plug next to the bed Bed with hair of previous guests Very dirty and bad location around the hotel The most horrible part was when I first entered the room in the steamy tropical and humid summer of Hong kong, I imediatelly washed my face and the towel i used, that was supposed to be clean, used and dirty , dusty with someone hair and stains. Hygiene needs improvement!

This hotel is good valuw for Hong Kong prices... it is nothing special...its a good place to base your holiday but there is little luxury here... for me it is ok. I don't spend too much time in my room so it is ok. If you want luxury then i would suggest trying a different hotel.

This hotel is a little old amd a little tied, it needs some TLC... but it is always busy so i guess most people are happy with the value for money

Location sp central excellent.

Small room but that's hongkong. Shower curtain hate shower curtains

Location is ok

Terrible, smell, I had bedbugs all over me, dirty towels, room is very small but it’s normal for HK

Nothing.

The place was interesting. Many local restaurants nearby. Time Square (a mall) not far away.

The staff was just unbearable : they never smile and they are actually quite rude and unfriendly. Very shocking for foreigners.

The location is very convenient, the place is safe and clean.

The rooms are very small, but I knew that when I booked. It is HK style. We stayed twice within two weeks. The flushing water of the toilet during the second stay was brownish, no smell, but gave the sense of lack of hygiene. I liked that there was daily room service, the towels however were very thin and worn.

Location was great. Easy walking over to Times Square. Easy walk over to visa center. Easy access to sub system. Victoria Park close by for walking. Cleaning stuff and front desk staff extremely helpful and friendly.

Location

Staff very rude

Room very narrow There is no wardrobe. Study table Not working refrigerator

There is no real lobby There is an entrance in there not good sofa Check in-out point 3rd floor Also hotel did not give water In general same star hotel better than this hotel In m'y opinion the hotel star must decrease

Location fair good

Not as ecpected . I could not even find plugger on reception for to charge my phone. Not all the staff friendly

Despite the size of the room , the place was so clean and the location was perfect

We were surprised when the hotel staff insisted we clean their old towels ourselves or pay HKD 200 because some hair color transferred after showering, despite the towels being visibly worn. This unexpected and unreasonable request affected our overall experience and left us feeling disappointed.