It was a bit dusty, the housekeepers come around too early, so I always had to use the DND sign to get some sleep in.

Location is great!

Stayed in August 2025

Not vert clean in the room, smell of mold in the corridor.

Great morning buffet with variety of choices. Nice comfortable bed, very quiet room

Stayed in August 2025

Will need a renovation at some stage

a regular when in Hong Kong on a budget. Dated and aging but beds comfortable and especially the pillows which seem to have down. Small rooms and bathroom but has all that is needed

Stayed in June 2025

In the urban suite there were two rooms which was nice but there was nowhere for clothes. There was 1 coat rack for 2 rooms. It would have been easy to put up some hooks or rails against the wall to air out clothes. I would have been happy to sacrifice a shower or toilet for a cupboard.

The bedding was gorgeous, high quality down blankets and the beds were huge. The locations was very central. Staff were nice.

Stayed in June 2025

Decoration has not been updated for a very long time. Carpet looks dirty.

Location and upper floor view are good.

Stayed in May 2025

Worn down furniture Leaking shower head

Good location and friendly staff

Stayed in May 2025

one of the house keeping was impolite

good location with bus stop in front of the dooor

Stayed in May 2025

Fridge not working Wifi so slow, unusable.

Stayed in February 2025

1. Very old rooms, need renovation ASAP 2. Fridge does not work. 3. Wifi extremely slow. Buy your own mobile SIM data card if you are working/need reliable connections

Convenient location and high ceiling rooms

Stayed in March 2025

The hotel is a little rundown and worst for wear and little things were not right, such as wet patch outside bathroom door, cold-water tap often not working, but these were rectified quickly and staff made the most of a non-ideal situation. They don't event have proper check-in counters at which to work. But they did get things done.

I liked the staff and the service. And the location. Very handy to get around from, and many shops, markets and eateries nearby, as well as transport options.

Stayed in March 2025

Water leak near the bathtub.

The location is superb!

Stayed in March 2025

Rooms are really small, but this is normal for HK. Cleanliness can also be improved especially in the bathroom. The toilet bowl didn’t look like it was scrubbed enough before we came in. The bathtub was scary to use. The bathroom and corridors could use some serious upgrades. The housekeeping cart is also permanently “stored” on the corridor right by the elevators. I hope they can find a better place to store those carts because the hallways are already cramped. You can also be awakened by people passing by the corridors.

Charterhouse’s location is excellent, very accessible to trams, buses and trains. There are many restaurants and convenience stores in the area. There is even a market near if you want to buy fresh fruits

Stayed in March 2025

That one of the room didn’t have a door and the bright light from exit sign shone bright and directly into room. Occupants must sleep with eye mask.

That the mini suite had 2 separate rooms with 2 attached baths and 2 separate wash basins.

Stayed in January 2025

No international tv channels that I am familiar with, mainly Chinese channels

A regular for me when in Hong along compact rooms starting to show their age but priced accordingly. Comfy bed and pillow

Stayed in November 2024

Reception area and internet was unstable.

The reception area was just a table at the side of the elevators but there were seats. Hallway was a bit cramped but the room were spacious enough. Our kid enjoyed the bathtub. Internet was unstable sometimes.

Stayed in October 2024

old…need upgrade

location

Stayed in October 2024

Comfortable bed and a big room by Hong Kong standards. Older hotel but in good order. Good breakfaast except on weekend when no cooked-to-order egg. Bus stops right outside and opposite with easy connection to almost any area. Tram stop about 5 minutes walk.

Stayed in September 2024

WIFI ITS REALLY GIVE ME IRRITATED EVERYTIME TOO SLOW SUPER DUPER SLOW. I think they need to improve it. Over all are good except wifi.

GOOD ROOM GOOD STAFFS GOOD LOCATION

Stayed in September 2024

Staff is not supportive or accommodative

Stayed in August 2024

Nothing

Actually location

Stayed in July 2024

Too small. Not stroller friendly. Not cleaning the enough. We saw many spider webs and some dusts in the room.

Has a water dispenser.

Stayed in August 2024

The safe installed inside the closet blocked the space for the luggage storing

Stayed in July 2024

- No MRT station close by - Wifi was patchy - Front desk staff aren't warm or welcoming. They almost look annoyed when you see them. - Rooms could be maintained better

- Good location with easy access to Bus and tram lines running to central. - clean room & comfortable - very effective air conditioning - decent view - good supply of hot water in the bathroom - House Keeping lady on my floor was very sweet and helpful

Stayed in July 2024

Good

Stayed in June 2024