The Bed too high as if NBA’s sportsman can easily get on bed, I have to borrow a stepping chair to get on bed

The Wheel Chairs can help me to join all the meting even outside Conrad or connected to Hotel Shangrilla

Stayed in August 2025

Breakfast area was small and crowded given the size of the hotel. I would have expected more choices in the breakfast buffet too.

Location was great (near Admiralty MTR and Pacific Place Mall), and the rooms were comfortable and a good size for 3 people. Very nice bathroom. We really enjoyed the pool and hot tub too.

Stayed in August 2025

For the executive lounge access i had paid for access to two pax but the staff at executive lounge were bit dismissive as the other person who accompanied me was having another class of room. If i have access for two persons i should not be questioned and judged before the guest. Whereas i could see another agent having a meeting in lounge with a group of clients. Perhaps some bias against Indians in general. Further, as per booking. com details given I was supposed to get four clothes complimentary ironing on arrival but the same was not offered at the hotel. Even a welcome drink on arrival was not offered.

I liked the clean room, toileteries, view of harbor from my room, smooth checkin, checkout and the location.

Stayed in August 2025

No body answers reception whether you call from your phone or your room, which is quite inconvenient when you have a quick question.

Good location and very clean and tidy.

Stayed in June 2025

The room was a little smaller than expected

The service. Breakfast was very good.

Stayed in July 2025

Views, staff

Stayed in July 2025

Reception staff was not that helpful. We had to urge him to try and give our rooms together and allow an early check-in for at least 1 room

Staff at the concierge desk was super helpful and friendly. Breakfast spread was great. The shower in the bathroom is amazing 😍

Stayed in June 2025

Great location

Stayed in May 2025

Reception has no queue system, guest didn’t know which was the queue. Interiors were old and room is small.

Location

Stayed in June 2025

The gym is a bit small

Location perfect , views great - service excellent

Stayed in June 2025

Elevators were congested from 0900 to 1200 in the morning. Breakfast was not bad, but we expect more than that from Conrad. We got canned waters (complimentary) but while travelling plastic bottles are much more convenient to carry around.

easy access both to subway station (Admiralty) and hills and parks. Located on a hillside but you can use air-conditioned Pacific Place elevators and escalators. 5min walk to hongkong park, 10min walk to peaktram. The room was spacious enough for three persons (two beds) and had a very nice view over the mountain. We forgot to take plug adaptor but the room had charging ports for USB or C-type cables. Very convenient. Kind staff.

Stayed in May 2025

Great location to access central h.k. and especially., pacific place shopping mall. Excellent outdoor swimming pool with jacuzzi, saunas. Good breakfast, but more variety of dim sum needed.

Stayed in May 2025

pool was too crowded

room was very nice.

Stayed in April 2025

The Conrad is an elegant hotel offering all facilities you’d expect. The bar on level 8 was great with live music.

Stayed in April 2025

Toilets need to be upgraded.

Location, clean, service like chargers / water etc . Also lobby and chinese restraunt are great

Stayed in April 2025

Not a thing. Everything wonderful.

The staff are exceptional. Thank you for your patience, your generosity, your understanding, your absolutely friendly impeccable service. Bravo bravissimi!! The rooms at Conrad are sunny and simple in decor, but always elegant and so comforting.

Stayed in April 2025

Nothing

Lovely hotel

Stayed in January 2025

None

Room was ready on arrival. I would like to name Walter Lau on your staff who was efficient and clear and exceptionally helpful with a change to the booking. Communicating with him gave me a sense of trust and relief as I trusted he would proceed as he had suggested - Thank you Mr Lau

Stayed in March 2025

The rinse in the bathroom was not refilled.

Good view, good taste, good service!

Stayed in March 2025

Needs a renovation. Carpets are very old. Main dining area - efficient but chaotic with the number of people dining. More steamed dumpling varieties would be good.

Great location. Executive lounge staff Jason & Moby were very professional yet friendly, and helpful. Elevator could be taken to the bottom which went straight to Pacific Place shopping centre and a short walk to the Metro. Pool was open but seemed private. Conrad provides robes & towels and the change rooms and showers were convenient.

Stayed in February 2025

everything was perfect

Excellent location, could walk to any locations in HK (downtown central, peak tram, many malls, a supermarket is located in the mall below the hotel), exceptional bay view from the bedroom, very good breakfast

Stayed in March 2025

The room furnishings looked a bit old. Our bathroom sink emptied itself slowly. The gym was quite cold. The breakfast buffet spread was rather limited.

Lovely location - easy access to mall, Hong Kong park and MTR ! Our room was on 49th floor so the view of the Harbor was quite good. I liked the extra TV in the bathroom

Stayed in February 2025

Breakfast spread. Hash brown is deep fried with oil that has been reused many times.

Location is good. Lots of high-end shopping. Connected to MTR. Room is clean and bed is good, although deco looks dated. Breakfast is average, not much varieties.

Stayed in February 2025

Maybe for 1st time traveler using public transportation, a more detailed instructions from metro will be more helpful to navigate through various malls.

Old fashion, but maintained very well.

Stayed in February 2025