Reviews of Conrad Hong Kong 5 stars
Pacific Place, 88 Queensway, Admiralty, Hong Kong, Hong Kong
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe Wheel Chairs can help me to join all the meting even outside Conrad or connected to Hotel Shangrilla
The Bed too high as if NBA’s sportsman can easily get on bed, I have to borrow a stepping chair to get on bed
Dear Guest, Thank you for your feedback regarding your stay. We're glad to hear that our wheelchair accessibility helped you attend meetings comfortably. However, we apologize for the inconvenience caused by the height of the bed. We understand that this can be challenging, and we appreciate your patience in borrowing a stepping chair. Your comments are invaluable to us as we strive to improve our accommodations for all guests. We hope to welcome you back for a more comfortable experience. Warm regards, Jan Jansen General Manager
Dear Guest, Thank you for your feedback regarding your stay. We're glad to hear that our wheelchair accessibility helped you attend meetings comfortably. However, we apologize for the inconvenience caused by the height of the bed. We u… Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewthe beds are super comfy The rooms are clean and nice Staffs are very helpful
One of the card keys to the room was not working and need to go down to the front desk again
Dear Guest, Thank you for your wonderful feedback! We're thrilled to hear that you found the beds and the rooms clean and nice. It's also great to know that our staff was helpful during your stay. We apologize for the inconvenience you experienced with the room key not working. We understand how frustrating that can be and appreciate your understanding. Your comments help us improve, and we hope to welcome you back for an even better experience. Warm regards, Jan Jansen General Manager
Dear Guest, Thank you for your wonderful feedback! We're thrilled to hear that you found the beds and the rooms clean and nice. It's also great to know that our staff was helpful during your stay. We apologize for the inconvenienc… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLocation was great (near Admiralty MTR and Pacific Place Mall), and the rooms were comfortable and a good size for 3 people. Very nice bathroom. We really enjoyed the pool and hot tub too.
Breakfast area was small and crowded given the size of the hotel. I would have expected more choices in the breakfast buffet too.
Dear Guest, Thank you for your positive feedback! We're delighted to hear that you enjoyed our convenient location and that the room size was comfortable for your group. It's great to know you appreciated the nice bathroom and enjoyed the pool and hot tub. We understand your concerns regarding the breakfast area and buffet options. Your insights are invaluable to us, and we will certainly take them into consideration as we strive to improve our services. We hope to welcome you back soon! Warm regards, Jan Jansen General Manager
Dear Guest, Thank you for your positive feedback! We're delighted to hear that you enjoyed our convenient location and that the room size was comfortable for your group. It's great to know you appreciated the nice bathroom and enjo… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewI liked the clean room, toileteries, view of harbor from my room, smooth checkin, checkout and the location.
For the executive lounge access i had paid for access to two pax but the staff at executive lounge were bit dismissive as the other person who accompanied me was having another class of room. If i have access for two persons i should not be questioned and judged before the guest. Whereas i could see another agent having a meeting in lounge with a group of clients. Perhaps some bias against Indians in general. Further, as per booking. com details given I was supposed to get four clothes complimentary ironing on arrival but the same was not offered at the hotel. Even a welcome drink on arrival was not offered.
Dear Guest, Thank you for your detailed feedback. We're glad to hear that you enjoyed the clean room, toiletries, and the beautiful harbor view, as well as the smooth check-in and check-out process. However, we sincerely apologize for the experience you had in the executive lounge. It’s important to us that all guests feel welcomed and valued, and we regret that you felt dismissed. We will address this with our team to ensure that all guests are treated fairly and with respect. Your insights are invaluable for our improvement, and we hope to have the opportunity to welcome you back for a better experience. Warm regards, Jan Jansen General Manager
Dear Guest, Thank you for your detailed feedback. We're glad to hear that you enjoyed the clean room, toiletries, and the beautiful harbor view, as well as the smooth check-in and check-out process. However, we sincerely apologize for… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in May 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewThey didn’t return the money of deposit
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for any frustration you've encountered regarding your deposit refund. We hold deposits from guests as a standard procedure; however, please note that this is a pre-authorization and not an actual charge to your account. In this case, we have resubmitted the deposit cancellation request to the bank and have urged them to expedite the release within 14 working days. We truly appreciate your understanding and patience during this time. If you have any further questions or concerns, please don't hesitate to reach out. Warm regards, Jan Jansen General Manager
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for any frustration you've encountered regarding your deposit refund. We hold deposits from guests as a standard procedure; however, please note that th… Show more
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewGood location and very clean and tidy.
No body answers reception whether you call from your phone or your room, which is quite inconvenient when you have a quick question.
Dear Guest, Thank you for your feedback! We are committed to maintaining high standards of communication and will address your concerns with our team. Your comments are invaluable in helping us improve. We hope to have the opportunity to welcome you back and provide a better experience. Warm regards, Jan Jansen General Manager
Dear Guest, Thank you for your feedback! We are committed to maintaining high standards of communication and will address your concerns with our team. Your comments are invaluable in helping us improve. We hope to have the opportunity to we… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewDidn’t have the breakfast
The cleanliness was not met
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. We are committed to maintaining high standards of cleanliness and will address your concerns with our team. We’re also continually working on updates to our facilities to enhance the guest experience. Your comments are invaluable in helping us improve. We hope to have the opportunity to welcome you back and provide a better experience. Warm regards, Jan Jansen General Manager
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. We are committed to maintaining high standards of cleanliness and will address your concerns with our team. We’re als… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe service. Breakfast was very good.
The room was a little smaller than expected
Dear Guest, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the breakfast and found our service to your liking. We appreciate your comments regarding the room size and will take them into consideration for future improvements. We look forward to welcoming you back soon! Warm regards, Jan Jansen General Manager
Dear Guest, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the breakfast and found our service to your liking. We appreciate your comments regarding the room size and will take them into consideration fo… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewViews, staff
Dear Guest, Thank you for your wonderful feedback! We are delighted to hear that you had a pleasant stay, and appreciated our view and service. We look forward to welcoming you back soon! Warm regards, Jan Jansen General Manager
Reviewed: 12 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewGreat location
Expensive
Dear Guest, Thank you for your positive feedback! We're glad to hear that you enjoyed our great location. We understand that pricing could be a consideration, and we strive to provide value through our services and amenities. Your insights are important to us, and we will take them into account. We hope to welcome you back soon! Warm regards, Jan Jansen General Manager
Dear Guest, Thank you for your positive feedback! We're glad to hear that you enjoyed our great location. We understand that pricing could be a consideration, and we strive to provide value through our services and amenities. Your insi… Show more
Reviewed: 7 July 2025 · Stayed in April 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewLocation is good, omelette stand at breakfast were nice
The bed was soft and lumpy felt old
Dear Guest, Thank you for your feedback! We’re glad to hear that you enjoyed our location and the breakfast. However, I apologize for the discomfort you experienced with the bed. Your comments are important to us, and we will look into enhancing our bedding to ensure a more comfortable stay for our guests. We appreciate your insights and hope to have the opportunity to welcome you back in the future. Warm regards, Jan Jansen General Manager
Dear Guest, Thank you for your feedback! We’re glad to hear that you enjoyed our location and the breakfast. However, I apologize for the discomfort you experienced with the bed. Your comments are important to us, and we will look into enh… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewStaff at the concierge desk was super helpful and friendly. Breakfast spread was great. The shower in the bathroom is amazing 😍
Reception staff was not that helpful. We had to urge him to try and give our rooms together and allow an early check-in for at least 1 room
Dear Guest, Thank you for your wonderful feedback! We’re thrilled to hear that our concierge staff made a positive impression and that you enjoyed the breakfast spread and the amazing shower. However, I apologize for the experience you had at the reception desk. Your comments will be addressed with our team to ensure we provide a more seamless experience in the future. We appreciate your insights and hope to welcome you back for an even better stay. Warm regards, Jan Jansen General Manager
Dear Guest, Thank you for your wonderful feedback! We’re thrilled to hear that our concierge staff made a positive impression and that you enjoyed the breakfast spread and the amazing shower. However, I apologize for the experience you ha… Show more
Reviewed: 25 June 2025 · Stayed in May 2025
Verified reviewGreat location
Dear Guest, Thank you for choosing Conrad Hong Kong. We are delighted to know that you had enjoyed our location. We look forward to welcoming you again for another inspired experience. Best Regards Jan Jansen General Manager
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewLocation
Reception has no queue system, guest didn’t know which was the queue. Interiors were old and room is small.
Dear Guest, Thank you for sharing your feedback regarding your recent stay at Conrad Hong Kong. We are pleased to hear that you appreciated the location. We sincerely apologize that your experience did not meet your expectations. This is not reflective of our usual service standards. We are committed to developing an improvement plan to ensure a better experience for our guests in the future. We value your insights as they are crucial for us to improve our services. We hope to have the opportunity to serve you better in the future. Warm regards, Jan Jansen General Manager
Dear Guest, Thank you for sharing your feedback regarding your recent stay at Conrad Hong Kong. We are pleased to hear that you appreciated the location. We sincerely apologize that your experience did not meet your expectations. This is … Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified review