Keep more tea and coffee in the room. There were 4 of us and they only give 2. Each time we have to ask.

Stayed in January 2025

Too small

Very valuable

Stayed in January 2025

Swimming pool was not available during our stay which my children were looking up to.

Metro station was just 2 minutes walk from the hotel and surprisingly Mall is just adjacent to the metro station. There's a bunch of restaurants to choose to and some delicacies to taste.

Stayed in January 2025

No free water or tissue in the room, i understand the government banned single use plastic water bottles, but there are also carton water bottles which a lot of hotels are currently using

Location wise very good, right next to a station

Stayed in November 2024

WiFi speed

Nearby metro

Stayed in November 2024

We only got 1 pillow per bed and it was very soft. Next time a bit sturdier pillows. Also water from the shower would leak out to the toilet area. Temperature wise i set it to 26 celsius, but it felt more like 20 and it was really cold.

Goede ligging en vriendelijk personeel

Stayed in November 2024

The location and the room decorations

Stayed in September 2024

Nothing, little upgrades in the future.

The staff is really nice, the location is really convenient with the mtr nearby. The rooms are really nice, could do with a little change of the mattresses and deeper cleaning to remove stains but overall amazing. Worth the stay and we hope to stay there again in the future.

Stayed in May 2024

Room: - We have registered to be 3 adults and 1 kid (twin double room) but we were provided with 2 pairs of slippers, 2 glasses, 2 adult toothbrushes and 2 kids toothbrushes. We asked for more teabags and we were told that we were only allowed 2 teabags each room (we asked for another 2). Restaurant: - We bought tickets for the buffet dinner from KKday and it advertising as "Beef, Lobster, Oyster". The lobster was hard and overcooked. The oyster was tasteless and we can only get 1 at a time. The crab legs were unbearably salty. Definitely not recommended. - The restaurant was lack of staff. Can see 2 staff running around all the time and unable to clear the table fast enough. - The breakfast buffet was absolutely horrible. Most basic stuff including congee (that isn't hot enough) with 2 toppings, eggs, sausage, ham, bread, cereal and fruit only. Would rather go to the local cafe around the corner to have a more flavourful, hot breakfast. Children play area: - The reason we chose this hotel was for the play area. It was advertised to have electric cars that you can drive. When we were there the first day, only 1 car was working but it ran out of battery quickly. Second day with no car that is working. Some other items of the play area is actually broken with wire exposing.

- The room (penguin) was very cute and suitable for kids. It is a bit smaller than I would imagine. - The decorations of the lobby and other levels are very nicely done. - Majority of the staff (esp Terrence and Nick from the restaurant) are very nice and welcoming. - Roast beef and lamb from the buffet dinner were good. - There were a few parks and shopping malls nearby. The hotel is also next to the train station.

Stayed in February 2024

Bathrooms were not that clean. Location is near the airport but far from most tourist spots.

Good but may have improvements on cleanliness.

Stayed in February 2024

None

Convenient location

Stayed in September 2023

Close to the transport

Stayed in September 2023

Some Amenities we’re missing, like face tissues, need more hanging hooks in the bathroom.

The bed and linens are very comfortable.

Stayed in September 2023

Expensive

　location

Stayed in July 2023

Short stay didn’t enjoy its facilities. The free bottle water is too small

Spacious room for hk hotels

Stayed in August 2023

If there were a proper road leading the the light rail statement, that would have been better. We have to pass by the entrance of some truck loading/unloading place before we can reach the light rail station, which doesn't feel not very safe for kids.

The reception hall is nicely decorated, the room, the swimming pool, the children play area are nice. It is also nice to be within short walking distance to west rail station, V-city and other shopping malls.

Stayed in August 2023

The ventilation fan in bathroom was too loud. No sound proof wall.

Location . Staff was friendly.

Stayed in July 2023

The room has no wardrobe, mini-freezer & clothes hanger

Twin Bed Size is good for me, and the hotel seemed wonderful as it decorated various theme on each floor (e.g. 4/F. about Greece, 12/F. about Japan) << It sounds interesting!!

Stayed in July 2023

unfortunately it is very far on the city center of hk like tsim tsa tsu area, not advisable for a family tour woth young companions since its far on the tourist spot in hk.

clean, 5 mins to tuen mun station (but very far on the tourist spot in hk)

Stayed in June 2023

has to walk a distance to reach a taxi stand as the hotel entrance does not have a place to flag taxi

affordable, clean and sufficient. it also has a hk cafe nearby which is great for food options

Stayed in June 2023

TV remote hard for TV to sense.

Good location. Comfortable bed. Beautiful cultural themed room at each level. great food choices at a reasonable price.

Stayed in June 2023

Breakfast at restaurant only available in weekend

Good, efficient staff, esp the House Keeping team

Stayed in June 2023

Cost of service is not included of the room fee.

It's convenient to go to airport by taxi.

Stayed in June 2023

That the pool was close during our stay and there was no option to warm anything like food or milk.

The attentiveness and care of the housekeeping. She was really nice and our room was cleaned everyday. We love the designs of the room. Our daughter loved it.

Stayed in May 2023