Reviews of Eco Tree Hotel Causeway Bay 4 stars

Excellent location, everything is just stone steps, efficiency to recipient & helpful for house keeping, especially thanks to Eling, she always made the room in good condition when I went back. So, I really enjoy & happy for my 7 night stay in the hotel. Recommended to every traveller to stay.

Great location with many restaurants in the area, mtr, buses and trams nearby. Airport bus also close by.

The elevators took a long time to come. It often skips your floor, which made the wait longer. There is no option to take the stairs to the lobby. You have to take the elevator to get out. They were not flexible in my request to reduce my stay from 4 to 3 nights, although I requested the change nearly 1 month in advance.

Great location, comfort, very nice

Nothing really

Convenient

Not enough space for clothings

The room was spacious and comfortable, cozy and well organised. Cleaning staff was so kind and polite, especially Ruby, the lady was of uttermost kindness.

Amazing amenities, huge space for Hong Kong.

Pillows smelled like the pillow cases were not clean. Staff seemed insincere.

The lobby/receiving area is a bit small. Repairs on leaking airconditioning pipes were being done at the time we were staying.

Late check-in. Room was only ready beyond 4pm.

I liked the room size. It was ok for Hong Kong standards.

Firstly we asked for a baby cot upon check-in as we had to leave as soon as we have checked in. The cot wasn't set up and they just said that it would take 10 mins so we waited, even though we were late for our appointment. 30 mins later, the cot was still not sent to our room and we had to leave so we asked them to ensure it was set up by the time we got home as our baby needs it. They did set it up, so it was fine. However, one afternoon, we were putting our baby down for a nap when the room suddenly had a very strong smell of cigarette smoke. We went down and requested for them to come up and check and they said they can't find the source of it. They mentioned it must come from another room but they don't know where from. This worried us as we didn't want to breathe in cigarette smoke during our stay there. We asked if we could move and they said they were fully booked. I then went to their website to check and it said that they still had available rooms, so I am not sure who is telling the truth. They did come up to spray the room with air freshener, but that didnt really help. It stopped after a while but around 2am, the room stank of smoke again and we went down to inform them again. They said they can't do anything but change our room tomorrow. So, our baby and us had to sleep in a room that smelt like someone is smoking in it for the whole night. In fact, we didn't sleep as I am asthmatic and was having difficulty breathing and my husband had to keep the door open so we could try to get some 'fresh air'. My baby was also breathing in second-hand smoke. The next day, we went out for breakfast and put our baby down for his nap. I then went down to ask them regarding the change of room and they said the new room was ready. They gave me a choice of 2 rooms to choose from, but then said we had to move immediately.

Value for money! Location is good surrounding with restaurants and convenient stores. Close to public transportation like bus, tram and MTR. Having spacious room in comparison with other hotels with comfortable bed.

N/A

Not your 5 stars luxury hotel, but great location, helpful staffs, clean and comfortable room, close to everything, reasonable price. Will likely stay there again for a short trip next time.

Room air-con gets a little cold at times with the temperature adjustment not really working, hallway has no air-con which feels stuffy, never had to wait more than a minute for the elevator so it's not a big deal.

I dis not have any breakfast

Room size could have been a bit bigger

The room was impeccably clean, and the wifi was strong and reliable.

There was no way to get around the daily cleaning and no "do not disturb" sign to hang on the door.

Front desk staff are always courteous, friendly, and helpful. I once left some food in the fridge, and they kept it for me for days.

The cleaning ladies talk loudly in the corridor, as early as 8 am in the morning,