Reviews of Gateway Hotel, Marco Polo 4 stars
13 Canton Road, Harbour City, Yau Tsim Mong District, Hong Kong, Hong Kong
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewwhen they noticed that it’s was my birthday, they even upgraded us and kindly offered a bottle of bubbles to celebrate, we had a great time.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation is perfect. Mall is accessible. Very friendly and helpful English speaking staff.
No bidet in the bathroom. Hotel breakfast could improve in value and range of choices.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewWe always stay here location
Not applicable
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewVery nice area , convenient Friendly staff and was upgraded :) Thank you
Nothing - our fave when in tst
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels - Hong Kong
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewvery good breakfast. perfect location
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels - Hong Kong
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewBreakfast & food & services at Concierge 15th Floor were excellent. Room -- bed was very comfortable, enjoyed best quality pillows and bedding! Location is excellent! Service personnel very friendly, helpful and cheerful!
1) amenities in our room 808-- often there was need to ask for refills for shampoo, conditioner, But when we did ask, refills were promptly delivered. 2) The rugs were not totally cleaned. There was an old toothpick sticking put from the sofa. Behind the headboards and mattress there were dusty balls, that gave me an allergic reaction where I had to buy medicine at the chemist nearby 3) room was so cold but thermostat kept defaulting to lower temperatures so we had to turn it off then reopen to be able to regulate temperature 4) someone at maintenance worked in changing the lights outside our room and no on informed us work was being done. The ladder blocked our entrance and the drilling on ceiling was very loud.if we were informed we would prefer that work be done after 9am so we can go out of the room.
Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comments have been well received. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times. Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels – Hong Kong
Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comments have been well received. We sincerely apologize if your overall staying experience fell short of your expectations during your recent vis… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLocation Convenience Accommodating staff
Dear Arlene, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels - Hong Kong
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in June 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewWe got the upgrade to Suite level for one of our rooms and it was perfect for my elderly parents. MP gateway is in harbour city, and it’s a complete shopping and dining paradise. Everything we needed was just an elevator ride away, easy for the wheelchair.
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels - Hong Kong
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewRoom was comfortable, clean and spacious. Breakfast was good with various selection. Staffs are helpful.
Just the room's carpet was a bit "old-smelly".
Dear Rowena, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels - Hong Kong
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewconsistency CLEAN ROOMS and clean bathroom in our room - we were in the continental floor Staff on the continental lounge were always nice
The food in the lounge would never change! we stayed fro 6 days and i have already memorised the food! there should be a break to the same usual serving. IT would show effort on the F&B side.
Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comment has been well received. We are sincerely sorry for the experience you had and our food choices is not up to your expectation. Please be assured that your comments have been escalated to the concerned departments. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future. Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels - Hong Kong
Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comment has been well received. We are sincerely sorry for the experience you had and our food choices is not up to your expectation. Please be ass… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in May 2025
Verified reviewOur stay at Gateway Hotel was excellent. The service, location, and overall comfort made it a perfect base for exploring Hong Kong with family. Staff: The staff were attentive, friendly, and very professional. Check-in and concierge service were smooth and helpful throughout the stay. Facilities: The hotel offers great facilities, including easy mall access, in-room dining, and a well-equipped lounge. Cleanliness: The rooms and common areas were spotless. Housekeeping did a fantastic job maintaining high hygiene standards. Comfort: The room was spacious, well-designed, and very comfortable for a family. Beds and linens were of great quality. Value: While slightly on the higher side, the overall experience and convenience made it worth the price. Location: Unbeatable location in Tsim Sha Tsui—attached to Harbour City mall, walking distance to the MTR, ferry terminal, and great restaurants.
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels - Hong Kong
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewGreat location, close to the subway station, and can walk to the Harbor view.
Location and room size
Dear Jingqi, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels - Hong Kong
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewEasy access to the river side and mall which was great as one day was wet! Large rooms. Comfy amenities. Staff were helpful.
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels - Hong Kong