Reviews of Grand Hyatt Hong Kong 5 stars

Dear Dhanasekar, Thank you for taking your precious time to share your experience at Grand Hyatt Hong Kong. We are truly pleased that you appreciated our exceptional location and the breathtaking views of Victoria Harbour – these are among the many features we take pride in offering as part of the unique Grand Hyatt experience. It’s also very rewarding to know that the cleanliness of our hotel met your expectations, as we strive to maintain the highest standards of comfort and care. However, we regret that certain aspects, such as the flexibility around late check-out and breakfast pricing, did not meet your expectations. Your feedback is important to us, and we continuously strive to enhance our guest experience while maintaining the high standards that define our brand. We hope to have the opportunity to welcome you back again, and thank you once more for choosing Grand Hyatt Hong Kong. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Dear Dhanasekar, Thank you for taking your precious time to share your experience at Grand Hyatt Hong Kong. We are truly pleased that you appreciated our exceptional location and the breathtaking views of Victoria Harbour – these are among … Show more

Dear Aren, Thank you so much for sharing your wonderful experience at Grand Hyatt Hong Kong. Our Grand Club Lounge has fascinating views of the iconic Victoria Harbour. The selection of food is both fabulous in taste and variety - starting with a breakfast buffet, followed by a delightful afternoon tea and a generous spread of savories during cocktail hours as well as complimentary champagne. We are glad that you enjoyed the luxurious benefits and facilities of our Grand Club Lounge. It is our aim to provide exceptional experiences and we are thrilled that we were able to impress you. It’s also wonderful to hear that the elevated comforts of our well-appointed room offered the perfect retreat. Your kind words and perfect rating motivate us to continue delivering exceptional service and memorable experiences. We look forward to welcoming you back soon for another fantastic visit. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Dear Aren, Thank you so much for sharing your wonderful experience at Grand Hyatt Hong Kong. Our Grand Club Lounge has fascinating views of the iconic Victoria Harbour. The selection of food is both fabulous in taste and variety - starting … Show more

Dear MacDonald, Thank you very much for choosing Grand Hyatt Hong Kong and for taking the time to share your feedback. We are delighted to hear that you had an enjoyable time at our outdoor heated pool and have shared praise on the variety of restaurants and bars we offer. Providing a diverse and enjoyable experience with us is at the heart of what we do. We understand how refreshing a cold drink in a chilled glass can feel on a hot summer day, and we are sorry to hear that the use of plastic glasses impacted your enjoyment. The decision to use plastic drinkware in our pool area is based on safety consideration and our commitment to guest wellbeing. Given the nature of the space and proximity to the pool - where people are often barefoot and glass breakage poses a serious risk. To prevent any potential injuries, we have opted for high-quality plastic alternatives that are both durable and safe. That said, we are always looking for ways to elevate the experience while maintaining safety standards, and your comments have been shared with our team for consideration. We hope to welcome you back again soon and provide an even more enjoyable visit. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Dear MacDonald, Thank you very much for choosing Grand Hyatt Hong Kong and for taking the time to share your feedback. We are delighted to hear that you had an enjoyable time at our outdoor heated pool and have shared praise on the variety … Show more

Dear Kate, Our heartfelt appreciation for your perfect-10 rating and uplifting feedback. We are thrilled to know that your experience at Grand Hyatt Hong Kong was exceptional and that you enjoyed the thoughtful touches throughout your stay. Our team is passionate about creating seamless and memorable moments, whether through our curated spaces, diverse culinary offerings, or attentive service. We are also fortunate to be situated in a vibrant part of the city that offers easy access to transportation links and stunning harbour views. It was a pleasure having you with us, and we look forward to welcoming you back for another remarkable experience. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Dear Kate, Our heartfelt appreciation for your perfect-10 rating and uplifting feedback. We are thrilled to know that your experience at Grand Hyatt Hong Kong was exceptional and that you enjoyed the thoughtful touches throughout your stay.… Show more

Dear Abu 7abeebah, Thank you so much for your wonderful review and perfect rating. We are elated to hear that our room service exceeded your expectations and that you enjoyed every aspect of your stay with us at Grand Hyatt Hong Kong. Providing fast and attentive service is something we truly pride ourselves on, and it's rewarding to know that it made a positive impression on you. We look forward to welcoming you back for another exceptional experience soon. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Dear Abu 7abeebah, Thank you so much for your wonderful review and perfect rating. We are elated to hear that our room service exceeded your expectations and that you enjoyed every aspect of your stay with us at Grand Hyatt Hong Kong. Provi… Show more

Dear Lee, Thank you very much for choosing Grand Hyatt Hong Kong to celebrate such a special occasion. We are truly honored to have been part of your wedding anniversary and delighted to hear that your stay was filled with memorable moments. It’s wonderful to know that our Chinese dim sum restaurant left a lasting impression - from the exquisite flavors to the attentive service. Our team takes great pride in curating world-class experiences, and your kind words affirm their dedication to excellence. We are equally thrilled that you enjoyed our facilities and hospitality. Whether it’s a milestone celebration or a quiet escape, we strive to make every stay exceptional. We look forward to welcoming you back for many more cherished occasions. Until then, warmest wishes from all of us at Grand Hyatt Hong Kong. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Dear Lee, Thank you very much for choosing Grand Hyatt Hong Kong to celebrate such a special occasion. We are truly honored to have been part of your wedding anniversary and delighted to hear that your stay was filled with memorable moments… Show more

Dear TSUWAN, Thank you for your glowing review and for rating your stay a perfect 10 — we are truly elated. It’s wonderful to hear that your Harbour View King Room provided the comfort, tranquility, and thoughtful design you were looking for. We are delighted that you enjoyed the serenity of our outdoor heated pool and the seamless convenience of our location, especially the direct access to the Hong Kong Convention and Exhibition Centre as well as the nearby transport options. Your kind words about our spacious and modern accommodations, as well as the ease of getting around — rain or shine — mean a great deal to us. It is our pleasure to have played a part in making your Hong Kong holiday so memorable. We look forward to welcoming you back to Grand Hyatt Hong Kong for another exceptional stay. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Dear TSUWAN, Thank you for your glowing review and for rating your stay a perfect 10 — we are truly elated. It’s wonderful to hear that your Harbour View King Room provided the comfort, tranquility, and thoughtful design you were looking fo… Show more

Dear Craig, Thank you very much for your heartfelt words – we are truly honored to have played a part in making your time in Hong Kong so special. It is truly heartwarming to hear that our team left such a lasting impression. At Grand Hyatt Hong Kong, we take great pride in delivering service based on genuine care and attention to details, and your recognition means the world to us. We look forward to welcoming you back for another extraordinary experience in the heart of the city. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Dear Craig, Thank you very much for your heartfelt words – we are truly honored to have played a part in making your time in Hong Kong so special. It is truly heartwarming to hear that our team left such a lasting impression. At Grand Hyatt… Show more

Dear Leonard, Thank you very much for choosing to stay at Grand Hyatt Hong Kong. We are truly delighted to know that our prime location and the genuine care extended by our team contributed to a memorable stay. At Grand Hyatt Hong Kong, we take great pride in creating seamless and enriching experiences for our guests, and your recognition is the greatest reward for our efforts. Your appreciation inspires us to continue delivering the thoughtful hospitality and exceptional service that define our brand. We look forward to welcoming you back for another remarkable stay in the near future. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Dear Leonard, Thank you very much for choosing to stay at Grand Hyatt Hong Kong. We are truly delighted to know that our prime location and the genuine care extended by our team contributed to a memorable stay. At Grand Hyatt Hong Kong, we … Show more

Dear Nadia, Thank you so much for choosing Grand Hyatt Hong Kong and for taking the time to share your valuable feedback. We are delighted to hear that you enjoyed your stay, had a restful night’s sleep, and appreciated our spacious rooms, halal breakfast options, and the attentive housekeeping service. These are exactly the experiences we strive to deliver to every guest. We understand that taking the ferry to explore other parts of Hong Kong may have added some inconvenience to your journey. Please know that our Concierge team is always on hand to assist with personalized transportation advice and curated recommendations to help you navigate the city with ease and comfort. We look forward to welcoming you back for another comfortable and enjoyable stay. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Dear Nadia, Thank you so much for choosing Grand Hyatt Hong Kong and for taking the time to share your valuable feedback. We are delighted to hear that you enjoyed your stay, had a restful night’s sleep, and appreciated our spacious rooms, … Show more

Dear Theodore, Thank you for taking the time to share your experience with us. We are truly delighted to hear that you enjoyed your stay - from the warm hospitality of our team to the stunning views and the vibrant breakfast buffet. Your kind words, especially for our colleagues in the breakfast area, mean a great deal and will be shared with them as a source of encouragement. We also appreciate your feedback regarding the noise from the harbour view rooms and we apologize for any inconvenience this may have caused. While these rooms offer panoramic vistas of Victoria Harbour, we understand that the dynamic nature of the area may occasionally impact the tranquility some guests seek. For future visits, we would be happy to recommend alternative room types that offer a more peaceful ambiance - perhaps in one of our quieter rooms overlooking the greenery and serene city skyline. It was a pleasure having you with us, and we hope to welcome you back to Grand Hyatt Hong Kong for another memorable stay. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Dear Theodore, Thank you for taking the time to share your experience with us. We are truly delighted to hear that you enjoyed your stay - from the warm hospitality of our team to the stunning views and the vibrant breakfast buffet. Your ki… Show more

Dear Bartosz, Thank you so much for your wonderful review of Grand Hyatt Hong Kong. Your perfect rating has brought us immense joy. We are delighted to hear that you enjoyed the amazing view, our convenient location, and the warm hospitality provided by our team. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back for another memorable stay soon. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Dear Bartosz, Thank you so much for your wonderful review of Grand Hyatt Hong Kong. Your perfect rating has brought us immense joy. We are delighted to hear that you enjoyed the amazing view, our convenient location, and the warm hospitalit… Show more

Dear Hong Ting, Thank you so much for choosing Grand Hyatt Hong Kong. We are delighted to hear that your stay was enhanced by spectacular views, a relaxing bathtub, and the warm hospitality of our team. It’s always a pleasure to know that our colleagues made a positive impression - providing friendly and helpful service is at the heart of what we do. We couldn’t agree more - the views of Victoria Harbour truly are breathtaking, especially when enjoyed from the comfort of our well-appointed room. Thank you for recognizing our efforts in providing you a relaxing and memorable stay, and we look forward to welcoming you back for another exceptional stay. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Dear Hong Ting, Thank you so much for choosing Grand Hyatt Hong Kong. We are delighted to hear that your stay was enhanced by spectacular views, a relaxing bathtub, and the warm hospitality of our team. It’s always a pleasure to know that o… Show more

Dear paul, Thank you for taking your precious time to share your experience at Grand Hyatt Hong Kong. We are truly grateful for your kind recognition of our team’s dedication and the high standards we strive to uphold. It’s wonderful to know that our commitment to cleanliness, our prime location, and the genuine hospitality of our team contributed to a seamless and enjoyable stay. Your excellent rating inspires us to continue delivering exceptional experiences, and we look forward to welcoming you back to Grand Hyatt Hong Kong soon. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Dear paul, Thank you for taking your precious time to share your experience at Grand Hyatt Hong Kong. We are truly grateful for your kind recognition of our team’s dedication and the high standards we strive to uphold. It’s wonderful to kno… Show more