9,0

Recensioni su Grand Hyatt Hong Kong 5 stelle

1 Harbour Road, Hong Kong, Hong Kong

  • Andrea

    Data recensione: 29 agosto 2025 · Soggiorno nel mese di agosto 2025

    Recensione verificata
  • Jessica

    Data recensione: 27 agosto 2025 · Soggiorno nel mese di agosto 2025

    Recensione verificata

    La posizione e i ristoranti

    L’impianto dell’aria condizionata era molto rumoroso. Hotel bello ma “vecchio stile”

    Risposta della struttura:

    Dear Jessica, Thank you for taking your precious time to share your experience at Grand Hyatt Hong Kong. We are delighted to hear that you found our prime location and dining offerings to be exceptional. Nestled along the iconic Victoria Harbour and adjacent to the Hong Kong Convention and Exhibition Centre, Grand Hyatt Hong Kong offers guests convenient access to the city’s vibrant local attractions. Our restaurants offer diverse cuisines with authentic flavors and heartfelt service. We also appreciate your candid feedback regarding the air conditioning system and the overall ambiance of the hotel. While our property reflects timeless elegance and contemporary design, we continuously strive to enhance guest comfort through thoughtful updates and attentive service. Your comments have been shared with our engineering team to ensure a quieter and more restful environment for future stays. It was a pleasure having you with us, and we hope to welcome you back soon for another memorable stay. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

    Dear Jessica, Thank you for taking your precious time to share your experience at Grand Hyatt Hong Kong. We are delighted to hear that you found our prime location and dining offerings to be exceptional. Nestled along the iconic Victoria Ha… Mostra altro

    Grand Hyatt Hong Kong
    28 agosto 2025
  • Luca

    Data recensione: 18 agosto 2025 · Soggiorno nel mese di agosto 2025

    Recensione verificata

    posizione, cortesia del personale e servizi tutti all’altezza delle mie aspettative

    Risposta della struttura:

    Dear Luca, Thank you so much for your beautiful review of Grand Hyatt Hong Kong. Your perfect rating in recognition of our efforts is incredibly inspiring. We are delighted to know that our prime location, the warm hospitality of our team, and the quality of our services met your expectations. At Grand Hyatt Hong Kong, we take great pride in creating seamless and memorable experiences for our guests, and it’s truly rewarding to hear that these elements contributed positively to your stay. We look forward to welcoming you back for another exceptional visit. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

    Dear Luca, Thank you so much for your beautiful review of Grand Hyatt Hong Kong. Your perfect rating in recognition of our efforts is incredibly inspiring. We are delighted to know that our prime location, the warm hospitality of our team, … Mostra altro

    Grand Hyatt Hong Kong
    19 agosto 2025
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  • Tomaso

    Data recensione: 15 agosto 2025 · Soggiorno nel mese di agosto 2025

    Recensione verificata

    Vista porto, location, stanza servizi

    N/a

    Risposta della struttura:

    Dear Tomaso, Thank you for your kind words and for choosing Grand Hyatt Hong Kong. We are thrilled to hear that you enjoyed the luxurious ambiance, stunning harbour views, and thoughtful room amenities during your stay. Our prime location and commitment to comfort are designed to offer guests an exceptional experience, and it’s wonderful to know this made your visit memorable. We truly appreciate your wonderful rating and look forward to welcoming you back for another beautiful sta

    Dear Tomaso, Thank you for your kind words and for choosing Grand Hyatt Hong Kong. We are thrilled to hear that you enjoyed the luxurious ambiance, stunning harbour views, and thoughtful room amenities during your stay. Our prime location a… Mostra altro

    Grand Hyatt Hong Kong
    15 agosto 2025
  • Massimiliano

    Data recensione: 14 agosto 2025 · Soggiorno nel mese di agosto 2025

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  • Carlo

    Data recensione: 11 agosto 2025 · Soggiorno nel mese di agosto 2025

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  • Claudio

    Data recensione: 13 luglio 2025 · Soggiorno nel mese di luglio 2025

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    camera con vista eccezionale, prima colazione senza dubbi una delle migliori in assoluto che abbia mai provato.

    Risposta della struttura:

    Dear claudio, Thank you for taking your precious time to share your experience at Grand Hyatt Hong Kong. We are thrilled to hear that you found your rooms to be truly remarkable, complemented by breathtaking views that enhanced your experience. Our culinary team takes great pride in crafting exceptional breakfast offerings, and we are delighted that you enjoyed them. Your perfect rating is greatly appreciated and motivates us to continue providing outstanding service and memorable experiences for all our guests. We would be delighted for opportunities to create even more unforgettable experiences for you. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

    Dear claudio, Thank you for taking your precious time to share your experience at Grand Hyatt Hong Kong. We are thrilled to hear that you found your rooms to be truly remarkable, complemented by breathtaking views that enhanced your experie… Mostra altro

    Grand Hyatt Hong Kong
    13 luglio 2025
  • Francesca

    Data recensione: 30 giugno 2025 · Soggiorno nel mese di giugno 2025

    Recensione verificata

    Business hotel ben posizionato per visitare la città , vicino alla metro e al Ferry. Molto belle le camere con vista sul porto. Zona piscina molto bella.

    Pulizia un po’ scadente per lo standard dell’hotel( abbiamo trovato delle unghie nei cassetti) . La garanzia richiesta di 300 usd a camera mi sembra eccessiva.

    Risposta della struttura:

    Dear Francesca, Thank you for taking the time to share your thoughts about your recent stay with us. Grand Hyatt Hong Kong is indeed in a prime location offering stunning views of the iconic Victoria Harbour, with convenient access to the MTR stations and Star Ferry for exploring the best of this vibrant city. It’s also great to know that you loved our outdoor pool area featuring a heated outdoor pool surrounding by lush greenery and alfresco dining options. However, we sincerely apologize for the cleanliness issues you encountered and understand how important this is to our guests. Please rest assured that we take your comments seriously, and we will address them with our housekeeping team to ensure we uphold the high standards we strive for. As for the deposit, we understand your concerns and will review our policies to ensure they align with our guests’ expectations. We genuinely value your insights and hope to welcome you back in the future for an even more enjoyable experience. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

    Dear Francesca, Thank you for taking the time to share your thoughts about your recent stay with us. Grand Hyatt Hong Kong is indeed in a prime location offering stunning views of the iconic Victoria Harbour, with convenient access to the M… Mostra altro

    Grand Hyatt Hong Kong
    2 luglio 2025
  • Elisabetta

    Data recensione: 11 giugno 2025 · Soggiorno nel mese di maggio 2025

    Recensione verificata

    Struttura bellissima, con ingresso meraviglioso, ristorante Grissini top!! Spa e area piscina bellissime, posizione molto bella

    Abbiamo cambiato camera più volte la sera appena arrivati, per problemi alla toilette ed agli scarichi della vasca. Non tutto il personale qualificato per risolvere problemi velocemente. Un hotel a questo livello dovrebbe risolverti problemi immediatamente o fare un maggior controllo delle camere prima di consegnarle al cliente stanco da un viaggio intercontinentale! Le camere sono arredate in stile design giapponese, molto belle da vedere ma decisamente poco funzionali!! Letto molto basso, comodini bloccati in posizioni inutilizzabili! La vasca una volta fatta funzionare molto bella ma con enorme spreco di acqua, ho apprezzato la zona make up comoda per signore. La direzione carinamente ci ha offerto dei pensieri per scusarsi.

    Risposta della struttura:

    Dear Elisabetta, Thank you for taking your precious time to share your experience at Grand Hyatt Hong Kong. We are pleased to hear that you appreciate the beauty of our hotel, great location, the exquisite Italian restaurant - Grissini, and the tranquil ambiance of Plateau spa and outdoor pool area. However, we sincerely apologize for the inconveniences you encountered during your stay. Your feedback regarding the room conditions and the responsiveness of our team is invaluable. We strive for excellence and understand the importance of addressing any issues promptly to ensure a more seamless experience for our guests, especially after a long journey. We are grateful for your understanding and recognition of our management’s efforts to make amends. Please rest assured that your comments will be taken seriously as we continuously seek to enhance our guests’ experiences. It is our sincere hope that you will consider visiting us again, allowing us the opportunity to provide you with a truly flawless experience. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

    Dear Elisabetta, Thank you for taking your precious time to share your experience at Grand Hyatt Hong Kong. We are pleased to hear that you appreciate the beauty of our hotel, great location, the exquisite Italian restaurant - Grissini, and… Mostra altro

    Grand Hyatt Hong Kong
    12 giugno 2025
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  • Giuseppe

    Data recensione: 9 giugno 2025 · Soggiorno nel mese di giugno 2025

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  • Ugo

    Data recensione: 2 aprile 2025 · Soggiorno nel mese di marzo 2025

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  • Paolo

    Data recensione: 24 marzo 2025 · Soggiorno nel mese di febbraio 2025

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    sono cliente abituale e trovo le camere e il servizio all'altezza della catena prestigiosa

    Risposta della struttura:

    Dear PAOLO, Our heartfelt gratitude for the tremendous support given to Grand Hyatt Hong Kong. We are truly delighted to hear that you found our rooms and service to be reflective of the prestigious standards we strive to uphold at Grand Hyatt Hong Kong. It is our dedicated team that ensures every detail of your stay is nothing short of exceptional, and your feedback serves as a wonderful affirmation of our tireless efforts. Your continued patronage means the world to us and we look forward to welcoming you back soon for another remarkable stay. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

    Dear PAOLO, Our heartfelt gratitude for the tremendous support given to Grand Hyatt Hong Kong. We are truly delighted to hear that you found our rooms and service to be reflective of the prestigious standards we strive to uphold at Grand Hy… Mostra altro

    Grand Hyatt Hong Kong
    25 marzo 2025
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  • Maria

    Data recensione: 28 febbraio 2025 · Soggiorno nel mese di dicembre 2024

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  • Marco

    Data recensione: 4 febbraio 2025 · Soggiorno nel mese di febbraio 2025

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  • Nelly

    Data recensione: 28 dicembre 2024 · Soggiorno nel mese di dicembre 2024

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  • Pietro

    Data recensione: 10 novembre 2024 · Soggiorno nel mese di settembre 2024

    Recensione verificata

    Quasi tutto

    Il fatto che i bagni sono ciechi e non c’è l’aspirazione

    Risposta della struttura:

    Dear Pietro, Thank you very much for taking your precious time to share your experience at Grand Hyatt Hong Kong. We are thrilled that you loved your experience and greatly appreciate your perfect rating. We have also noted your feedback regarding weak exhaust system in the bathroom and have shared your experience with our Engineering team for their review and enhancement. Many thanks for choosing to stay at Grand Hyatt Hong Kong and we look forward to welcoming you back in the near future. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

    Dear Pietro, Thank you very much for taking your precious time to share your experience at Grand Hyatt Hong Kong. We are thrilled that you loved your experience and greatly appreciate your perfect rating. We have also noted your feedback re… Mostra altro

    Grand Hyatt Hong Kong
    12 novembre 2024
  • Luca

    Data recensione: 8 novembre 2024 · Soggiorno nel mese di novembre 2024

    Recensione verificata

    Tutto

    Niente

    Risposta della struttura:

    Dear Luca, We would like to extend our heartfelt thanks for recognizing our efforts in delivering you an exceptional experience at Grand Hyatt Hong Kong. Creating memorable experience for our valued guests is what our team always strives for and your affirmation that everything was perfect during your stay means the world to us. Thank you for choosing to stay with us and we look forward to many more opportunities to welcome your return. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

    Dear Luca, We would like to extend our heartfelt thanks for recognizing our efforts in delivering you an exceptional experience at Grand Hyatt Hong Kong. Creating memorable experience for our valued guests is what our team always strives fo… Mostra altro

    Grand Hyatt Hong Kong
    9 novembre 2024
  • Roberto

    Data recensione: 30 ottobre 2024 · Soggiorno nel mese di ottobre 2024

    Recensione verificata

    Vista

    Risposta della struttura:

    Dear ROBERTO, Thank you very much for choosing to stay at Grand Hyatt Hong Kong and it is very uplifting to be recognised for all our services and efforts with a favourable rating. It was our pleasure to have delivered you an enjoyable stay and we are very happy that the breath-taking view of the Victoria Harbour and city skyline from the hotel was one of the highlights of your stay. Your support means a lot to us and we look forward to many more opportunities to welcome your return. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

    Dear ROBERTO, Thank you very much for choosing to stay at Grand Hyatt Hong Kong and it is very uplifting to be recognised for all our services and efforts with a favourable rating. It was our pleasure to have delivered you an enjoyable stay… Mostra altro

    Grand Hyatt Hong Kong
    31 ottobre 2024
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  • Leonardo

    Data recensione: 29 settembre 2024 · Soggiorno nel mese di luglio 2024

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  • Alessandra

    Data recensione: 9 settembre 2024 · Soggiorno nel mese di settembre 2024

    Recensione verificata

    Struttura bella e curata

    Risposta della struttura:

    Dear Alessandra, Thank you for taking the time to share your experience at Grand Hyatt Hong Kong. It is a real pleasure to know that we have delivered you an overall enjoyable stay and you were particularly pleased with our well-maintained and excellent range of facilities. Our hotel is indeed a perfect choice for guests needing to access the adjacent Hong Kong Convention & Exhibition Centre as we are directly linked by a covered walkway and we are glad to hear that this has enhanced your experience at the hotel. Our heartfelt gratitude for recognizing our efforts and we would love to hear from you soon of your next visit. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong

    Dear Alessandra, Thank you for taking the time to share your experience at Grand Hyatt Hong Kong. It is a real pleasure to know that we have delivered you an overall enjoyable stay and you were particularly pleased with our well-maintaine… Mostra altro

    Grand Hyatt Hong Kong
    11 settembre 2024
  • Silvio

    Data recensione: 6 settembre 2024 · Soggiorno nel mese di settembre 2024

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  • Riccardo

    Data recensione: 5 settembre 2024 · Soggiorno nel mese di agosto 2024

    Recensione verificata

    Struttura fantastica, curatissima. Personale motivato e preciso. Zona piscina da 10 e lode, camera perfetta nessuna sorpresa, è così sempre quando scegli GH.

    Niente davvero.

    Risposta della struttura:

    Dear Riccardo, Thank you for your tremendous support of Grand Hyatt Hong Kong. We are very grateful to you for highlighting our excellent range of facilities including an outdoor heated pool and alfresco dining spaces, and our well-appointed room stocked with everything you need. We pride ourselves on team's dedication to create great experiences for our guests, and compliments like yours are a great source of motivation and valuable testament of our efforts. We are overjoyed to have delivered you another exceptional and perfect stay and we can't wait to welcome you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

    Dear Riccardo, Thank you for your tremendous support of Grand Hyatt Hong Kong. We are very grateful to you for highlighting our excellent range of facilities including an outdoor heated pool and alfresco dining spaces, and our well-appointe… Mostra altro

    Grand Hyatt Hong Kong
    7 settembre 2024
  • Vincenzo

    Data recensione: 21 agosto 2024 · Soggiorno nel mese di agosto 2024

    Recensione verificata
  • Cristiano

    Data recensione: 1 luglio 2024 · Soggiorno nel mese di giugno 2024

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  • Visualizzati 1 - 25

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I commenti esprimono le opinioni personali dei clienti di Booking.com che hanno compilato il questionario dopo aver soggiornato in hotel. Queste opinioni non coincidono necessariamente con quelle di Booking.com. Vedi le nostre Linee guida sulle recensioni

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