Reviews of Holiday Inn Golden Mile by IHG 4 stars
50 Nathan Road, Yau Tsim Mong District, Hong Kong, Hong Kong
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewgood
all was fair
Thank you for your feedback. We’re glad to hear that you found everything fair during your stay. Thank you for choosing to stay with us and we hope to welcome you back soon! Warmest regards, Carlos Souza General Manager
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewExcellent location near to Muslim mosque
Thank you for your comments. We’re pleased to hear that you found our hotel comfortable and appreciated the excellent location near the mosque. However, we apologize for the oversight regarding drinking water and will address this with our team. Thank you for choosing to stay with us and we hope to welcome you back soon! Warmest regards, Carlos Souza General Manager
Thank you for your comments. We’re pleased to hear that you found our hotel comfortable and appreciated the excellent location near the mosque. However, we apologize for the oversight regarding drinking water and will address this with our … Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewVery good overall hotel. Very good swimming pool. Superb breakfast. The hotel is very conveniently located just in front of a subway station.
We have asked the rooms to be on a higher floor, as the previous times we have stayed in this hotel, but the two rooms given to us this time were on the second floor, just beside major air conditioning units. Their noisy operation has ruined our stay.
Thank you for your feedback. We're glad to hear you enjoyed the convenient location, our swimming pool, and breakfast. We apologize for the inconvenience caused by the noise from the air conditioning units on the lower floors. Your comments are valuable, and we will work to improve our room allocation process to better meet guest preferences in the future. We look forward to welcoming you again and providing an even better experience. Warmest regards Carlos Souza General Manager
Thank you for your feedback. We're glad to hear you enjoyed the convenient location, our swimming pool, and breakfast. We apologize for the inconvenience caused by the noise from the air conditioning units on the lower floors. Your comm… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewLocation. Swimming pool . Very very good breakfast.
Having stayed in this hotel several times before and having asked - as usual - a room on a higher floor, we got both rooms on the floor 2 - just beside several main air conditioning units, which were all very noisy and made this stay unpleasant for us. The bathroom amenities, if used, would have to be paid - not usual on a 4 star Hotel.
Thank you for your detailed feedback. We’re glad to hear that you enjoyed our location, swimming pool, and breakfast. However, we apologize for the inconvenience caused by the noise from the air conditioning units and the bathroom amenities policy and will address these issues to improve future stays. Thank you for choosing to stay with us and we hope to welcome you back soon for a more enjoyable stay. Warmest regards, Carlos Souza General Manager
Thank you for your detailed feedback. We’re glad to hear that you enjoyed our location, swimming pool, and breakfast. However, we apologize for the inconvenience caused by the noise from the air conditioning units and the bathroom amenities… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewExcellent location right in the middle of one of the many busy cities of Hong Kong. Good facilities and special mention to the house keepers who cleaned my room - Xiao Xing and Mandy who clean floor 600 rooms. They were very attentive and always made sure the rooms were fully equipped on a daily basis. I asked for extra towels on most days and they were very efficient to ensure I get them in a short period of time.
The lobby was sectioned to stop people from sitting down stairs at night. I did not know this until a hotel staff said as long as I go and sit there. We asked for extra umbrella but was told no as 1 umbrella per room and there was 4 in our room.
Thank you for your thoughtful review. We're delighted that you enjoyed your stay and appreciated our excellent location and friendly staff. A special thanks for recognizing our housekeepers Xiao Xing and Mandy for their attentive service and we’ll be sure to pass on your compliments to them. Your feedback about the lobby and the umbrella policy are duly noted, and we’ll take it into consideration for future improvements. Thank you for choosing to stay with us and we hope to welcome you back soon! Warmest regards, Carlos Souza General Manager
Thank you for your thoughtful review. We're delighted that you enjoyed your stay and appreciated our excellent location and friendly staff. A special thanks for recognizing our housekeepers Xiao Xing and Mandy for their attentive servic… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewHotel was located in the heart of TST with convenient walking to most places of interest. Breakfast area was huge and we never had problem finding seats.
Check in experience was really bad. We reached hotel at around 1 PM and upon checking in were told that room will only be ready by 3 PM. We asked how would we know when the room is ready. They said they will email us. The lobby was overcrowded with people waiting for their rooms, so we decided to wait at a cafe nearby. We waited until 3:30 PM but received no email. When came back and asked a front desk staff, they asked us to use the self check-in kiosks. When we tried to use them, found that both of these were not functional. Many guests tried it but failed. There was also no one around to ask to fix it. We again had to queue for more than 30 mins to reach the check-in counters. The agent was not at all concerned with the experience of all the guests who have to do check in twice due to broken machines and did not even bother greeting us. The breakfast quality was average, and Indian food selection and quality was especially bad. While location was good for walking around, it was really bad if you need to take a taxi. Going anywhere except north required long detours through overcrowded streets and (don't know for sure why) a lot of taxis we booked cancelled on us or ghosted. Didn't experience this at other locations. The view of the room was horrible. It was overlooking the dilapidated roof of hotel's foyer and other dilapidated buildings around (see photo). The water filter output in room was really slow and tested patience. The bathroom had wood rots, missing grout on tiles and significant etching on the floor tiles. There was also no electric kettle. The air conditioner was very noisy and unless you turned it off, changing the fan speed seemed to make no difference.
Thank you for taking the time to share your detailed experience. We truly value your feedback, as it helps us identify areas for improvement. We’re pleased to hear that you enjoyed our central location and the spacious breakfast area. However, we sincerely apologize for the challenges you faced during check-in and the issues with the self-check-in kiosks and will work on addressing these concerns with our team. We also regret to hear about your experience with the room view, bathroom conditions, and the air conditioning. Your comments regarding breakfast quality and taxi accessibility are noted, and we will take them into consideration for future improvements. Thank you for choosing to stay with us and we hope to have the opportunity to provide you with a much better stay on your next visit. Warmest regards, Carlos Souza General Manager
Thank you for taking the time to share your detailed experience. We truly value your feedback, as it helps us identify areas for improvement. We’re pleased to hear that you enjoyed our central location and the spacious breakfast area. Howev… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewEverything.
N/A
Thank you for your fantastic feedback. We’re delighted to know that your experience was excellent once again. Your loyalty means the world to us. We can't wait to welcome you back soon! Warmest regards, Carlos Souza General Manager
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLocation, staff; all of them in the lobby, breakfast waiting staff and the room cleaner are all excellent
Location
Thank you for your wonderful feedback. We're thrilled to hear that you enjoyed our perfect location and found our staff attentive and helpful. Your praise for our lobby team, breakfast staff, and room cleaners means a lot to us. We look forward to welcoming you back on your next visit! Warmest regards, Carlos Souza General Manager
Thank you for your wonderful feedback. We're thrilled to hear that you enjoyed our perfect location and found our staff attentive and helpful. Your praise for our lobby team, breakfast staff, and room cleaners means a lot to us. We look… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewLocation
The bed is so small for 2
Thank you for your positive feedback. We appreciate your feedback regarding the bed size and will take it into consideration for future improvements. Thank you for choosing to stay with us and we hope to welcome you back and provide a more enjoyable stay. Warmest regards Carlos Souza General Manager
Thank you for your positive feedback. We appreciate your feedback regarding the bed size and will take it into consideration for future improvements. Thank you for choosing to stay with us and we hope to welcome you back and provide a more … Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewThe location is the best, close to all attractions. But beware of the smell, I booked a standard room and I was assigned with a room on lower floors which are smells terrible in which no one could stay inside for over 5 minutes. I complained to the front desk and be able to get another room on the same floor, still same. I had to pay more to upgrade my stay to higher level room which had not much smell.
beware of the smell, I booked a standard room and I was assigned with a room on lower floors which are smells terrible in which no one could stay inside for over 5 minutes. I complained to the front desk and be able to get another room on the same floor, still same. I had to pay more to upgrade my stay to higher level room which had not much smell.
Thank you for sharing your experience. We're glad to hear you enjoyed the location and found the beds comfortable. However, we sincerely apologize for the issues you encountered with the room smell and the inconvenience it caused and will address these concerns with our team to ensure improvements are made. Thank you for your understanding, and we hope to welcome you back in the future. Warmest regards, Carlos Souza General Manager
Thank you for sharing your experience. We're glad to hear you enjoyed the location and found the beds comfortable. However, we sincerely apologize for the issues you encountered with the room smell and the inconvenience it caused and wi… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewPool, location and staff
Thank you for highlighting the pool, location, and our staff. We’re delighted to hear that you enjoyed these aspects of your stay. Thank you for choosing to stay with us and we look forward to welcoming you back soon! Warmest regards, Carlos Souza General Manager
Thank you for highlighting the pool, location, and our staff. We’re delighted to hear that you enjoyed these aspects of your stay. Thank you for choosing to stay with us and we look forward to welcoming you back soon! Warmest regards, Carlo… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewVery old and unpleasant surroundings
Bad feeling about the surroundings
Thank you for sharing your concerns. We truly value your feedback and are sorry to hear that the surroundings did not meet your expectations. We're committed to improving our guest experience and will take your comments into consideration. Thank you for choosing to stay with us and we look forward to welcoming you back to our hotel soon. Warmest regards, Carlos Souza General Manager
Thank you for sharing your concerns. We truly value your feedback and are sorry to hear that the surroundings did not meet your expectations. We're committed to improving our guest experience and will take your comments into considerati… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified review