Reviews of Hyatt Regency Hong Kong Tsim Sha Tsui 5 stars
18 Hanoi Road, Yau Tsim Mong District, Hong Kong, Hong Kong
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe location is convenient, directly connected to a shopping mall and close to restaurants and shops, which makes it easy to find things nearby.
The hotel feels old and outdated, the rooms are very small and not worth the price, and even the lobby feels dark and depressing. While the property is connected to a mall, the layout makes it confusing and not very easy to access on foot.
Dear reem, Thank you for staying with us and sharing your review. We are pleased to hear that you found our location satisfactory. We look forward to welcoming you back in the future. Best regards, Hotel Management
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewSpacious bathroom great for couples
Easy to leave the Do Not Disturb button on by mistake, so room cleaning may not be done when guests are away out.
Dear Ching Lun, Thank you for staying with us and sharing your review. It's our pleasure to hear that you had an enjoyable stay, and we look forward to welcoming you back in the future. Best regards, Hotel Management
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLocation was excellent. Breakfast choice was fantastic. Staff at breakfast were very helpful.
Would have helped if the hotel informed guests when there was a weather warning in force. We didn't know the system and travelled to visit things when everything was shut down.
Dear Guest, Thank you for staying with us and sharing your review. It's our pleasure to hear that you had an enjoyable stay, and we look forward to welcoming you back in the future. Best regards, Hotel Management
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewFantastic location right next to Tsim Sha Tsui station. Big room and bathroom. Very clean and well maintenaned. All staff were very kind and helpful. Will definitely stay here again next time in HK.
No complaints at all.
Dear Michal, Thank you for staying with us and sharing your review. It's our pleasure to hear that you had an enjoyable stay, and we look forward to welcoming you back in the future. Best regards, Hotel Management
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewFantastic location. Able to visit anywhere in HK. Great restaurants and entertainment options for whole family.
Going to ground floor needs to take another lift.
Dear Bruno, Thank you for staying with us and sharing your review. It's our pleasure to hear that you had an enjoyable stay, and we look forward to welcoming you back in the future. Best regards, Hotel Management
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewGreat location,comfortable room, very nice helpful stuff👍🏻
Dear Barbora, Thank you for staying with us and sharing your review. It's our pleasure to hear that you had an enjoyable stay. We look forward to welcoming you back in the future. Best regards, Hotel Management
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGood location, excellent staff, excellent service!
None!
Dear Victor, Thank you for staying with us and sharing your review. It's our pleasure to hear that you had an enjoyable stay, and we look forward to welcoming you back in the future. Best regards, Hotel Management
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThe harbor view from the 22nd floor was OK, if a bit distant. A large part of the harbor view is blocked by a massive neon DAIKIN sign. The neighborhood was interesting to explore, and it was nice having the K11 mall attached.
The hotel blocked 10,000 HKD for a 3-night stay when the total price was only 7000 HKD. My main issue is that I was not informed at check-in of this, and a 1000 HKD/night deposit strikes me as exorbitant. The remaining 3000 HKD (500 USD) will take 3 weeks to be returned to my card.
Dear MarquisFleur, Thank you for staying with us and sharing your review. Please rest assured that we will share with the team to improve the overall experience. We apologize for any inconvenience caused and would love to have the pleasure of welcoming you back in the future. Best regards, Hotel Management
Dear MarquisFleur, Thank you for staying with us and sharing your review. Please rest assured that we will share with the team to improve the overall experience. We apologize for any inconvenience caused and would love to have the pleasure… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewLocation, spacious room
The staff, met an intern and was not impressive. The lobby lacks of seats to rest. Busy hotel, crowded lobby.
Dear Juthakarn, Thank you for staying with us and sharing your review. We're pleased to hear that you found our location satisfactory. Meanwhile, please rest assured that we will share with the team to improve the overall experience. We look forward to welcoming you back in the future. Best regards, Hotel Management
Dear Juthakarn, Thank you for staying with us and sharing your review. We're pleased to hear that you found our location satisfactory. Meanwhile, please rest assured that we will share with the team to improve the overall experience. W… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in June 2025
Verified reviewGreat location and staff were very helpful and friendly. Room was spacious and clean.
Dear Nancy, Thank you for staying with us and sharing your review. It's our pleasure to hear that you had an enjoyable stay, and we look forward to welcoming you back in the future. Best regards, Hotel Management
Reviewed: 18 July 2025 · Stayed in April 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewRoom space, cleanliness and interior design
None
Dear Sanwaros, Thank you for staying with us and sharing your review. It's our pleasure to hear that you had an enjoyable stay, and we look forward to welcoming you back in the future. Best regards, Hotel Management
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in June 2025
Verified reviewLocation
Poor customer service. The hotel did not charge using the correct card I provided. They initially charged that card and then reversed the charge and then charged to a different card. As a result I incurred costs from these transactions. There should not be such confused activities from a hotel like Hyatt. Very disappointing!
Dear Dave, Thank you for sharing your review of your recent stay and for bringing this issue to our attention. Please rest assured that we will share this with the team to prevent a similar situation from occurring in the future. We look forward to welcoming you back in the future. Best regards, Hotel Management
Dear Dave, Thank you for sharing your review of your recent stay and for bringing this issue to our attention. Please rest assured that we will share this with the team to prevent a similar situation from occurring in the future. We look f… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThe location is at the MTR station which is very convenient to get around the city. Shopping & dining are closed by.
Dear Anita, Thank you for staying with us and sharing your review. We are pleased to hear that you found our location satisfactory. We look forward to welcoming you back in the future. Best regards, Hotel Management
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewIt was close to the metro
No Middle Eastern food. Choice
Dear ESSA, Thank you for staying with us and sharing your review. We look forward to welcoming you back in the future. Best regards, Hotel Management
Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified review