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  4. Reviews of L'etoile Hella Inn

Reviews of L'etoile Hella Inn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Flat A, 3/F, Majestic House, 80 Nathan Road, Tsim Sha Tsui, Kowloon, Yau Tsim Mong District, Hong Kong, Hong Kong

#103 of 199 B&Bs and inns in Hong Kong

Guests' Choice

Review Score

Based on 27 hotel reviews

4.6

Score breakdown

  • Cleanliness

    5.1

  • Comfort

    4.9

  • Location

    8.0

  • Facilities

    4.8

  • Staff

    5.1

  • Value for money

    5.6

  • Free Wifi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 21, 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Toilet very smelly.

    Near train station just cross the road.

    Stayed in June 2025

  • Reviewed: February 17, 2025

    5.0
    Fairly good place to stay
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Poor quality of bed & bathroom No towel

    Close to the Kowloon Mosque

    Stayed in December 2024

  • Reviewed: November 14, 2024

    6.0
    Great Location, But Room Comfort and Check-In Process Need Improvement
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The bed was uncomfortably firm, and the pillows lacked adequate support. Additionally, the check-in kiosk was out of service, necessitating contact with staff via WhatsApp or WeChat - a cumbersome process, particularly given the fatigue from travel and the burden of luggage. I waited 15 to 20 minutes for a response about whether I could store my bags before the 3pm. check-in time, having arrived early at 1:30pm

    An excellent location conveniently situated near Tsim Sha Tsui MTR station, with a nearby bus stop providing access to bus service A21, offering direct routes to and from the airport. The area around the hostel is well-served with amenities, including a 7-Eleven, currency exchange facilities and numerous shops.

    Stayed in November 2024

  • Reviewed: November 14, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Very authentic

    Stayed in November 2023

  • Reviewed: January 11, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    when we arrived, there was no one at the reception, phone was not picked up and no response on whatsapp so not possible to get in. bathroom not clean, very small room, no daylight, hard to find.

    good location

    Stayed in November 2022

  • Reviewed: December 13, 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 17 nights
    • Submitted from a mobile device

    The business management system is not good for the customer. However I think that they are listening to the customer's needs.

    About the location. I really like it. It's very easy to traveling from the airport and also very close to anywhere in between.

    Stayed in December 2022

  • Reviewed: November 14, 2024

    2.0
    A nightmare
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Where do I start? First of all? We couldn’t get into the apartment after travel Ing over 20 hours we had to wait around to be let in The place had a terrible musty smell We rented a room for two people. There’s barely enough room for one person in this room. No place to put your luggage no mirror no towels or toilet paper were in the room When we asked for a towel, we were given a hand towel that looked like a shammy ! The electrical panel from the ceiling was hanging off the roof The bathroom was disgusting No way do I consider myself a princess? I am a season travel but this was completely unacceptable for what I spent. I would’ve rather slept in a car. Seriously brutal

    The only positive thing about this place was the location nothing else

    Stayed in November 2024

  • Reviewed: November 10, 2024

    1.0
    The worst place I've ever stayed
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    If I could rate this place a zero, I would, but the scale doesn't go far down enough. The room was incredibly overpriced for what it was. Im not a snob at all and am okay with a variety of different hotels, guesthouses etc but this place was 100% false advertising and made me feel like I'd been completely scammed. They did not advise us that their booking machine was not working prior to checking in so the communication there was pretty bad. The facilities listed a city vie, but the view went into their courtyard, so there was no natural light at all. The room was dirty with hairs in the sink, stains on the walls in the bathroom, sticky tape holding up shelves, rust everywhere, visible dust clogging up the air filter. And top this off, the front door had sign to say the room had been a sterilised. The sheets also had very old stains, the towels provided were so small, and the blanket was so plastic-y that even with the air conditioning on, we were sweating. It was also impossible to sleep - so many loud thuds and bangs that literally woke us up all through the night and everytime someone flushed the toilet it was so loud in our room that it also woke us up. We told the landlord we were going to a different hotel and that we would like a refund for the 2 nights we weren't going to stay (we'd booked for 3 nights) but we still haven't heard back from them or customer support from Booking.com. We ended up booking a 3-star hotel for a little bit more money than we wasted on this place. I am incredibly disappointed and frustrated by this experience and will be following up on a refund. I have a lot more photos of the room, too, but i can only upload 4...

    There was nothing I liked about this place. I will not recommend it.

    Stayed in November 2024

  • Reviewed: September 27, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Family Room
    • Stayed 5 nights
    • Submitted from a mobile device

    we only once saw the staff on the first day. we did not even know what to do at first when we arrive. we did not know whom to leave the key card on our last day.

    the location is perfect with mtr station just outside. daily cleaning of the room and fresh mini towels change feels safe.

    Stayed in September 2024

  • Reviewed: June 13, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Single Bed in Dormitory Room
    • Stayed 1 night

    nothing

    Such a lovely hostel. It can be hard to find a good, cheap, clean, quiet hostel right on nathan road and this was perfect. Self check in is a nice bonus also.

    Stayed in June 2024

  • Reviewed: May 27, 2024

    1.0
    Disappointed
    • Leisure trip
    • Solo traveler
    • Single Bed in Dormitory Room
    • Stayed 4 nights
    • Submitted from a mobile device

    I got to the place earlier and they wouldn't let me check in before, so they have to stay for hours and so I paid 6 hours to be able to rest while they made the other bed available for me. When he arrived the bed was dirty, unmade. As if someone had slept there... I wrote on WhatsApp and no one answered me. since there is no one physically there. very badly

    Nothing

    Stayed in May 2024

  • Reviewed: February 16, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Cleanliness can have improvements. The customer line should be more responsive

    Good location

    Stayed in February 2024

  • Reviewed: December 5, 2023

    1.0
    We did not stay, Transferred to another hotel.
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Is Filthy, Old and Too Small and uncomfortable, Towel provided is just a big paper towel.

    None.

    Stayed in December 2023

  • Reviewed: October 27, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Too old, too small, smells not good.

    Location

    Stayed in October 2023

  • Reviewed: October 3, 2023

    2.0
    Tired everyday and the room is not a best place for us to rest
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights

    Everything, from the staff to the room, the facilities, it's not clean at all and has many issues.

    The location is superb, really close to the MTR Tsim Sha Tsui and Victoria Harbour, but that's it. Nothing else is great.

    Stayed in October 2023

  • Reviewed: September 24, 2023

    2.0
    Poor
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Dirty bathroom and sheets. No cleaning during our stay. No decent towels.

    Great location.

    Stayed in September 2023

  • Reviewed: May 21, 2023

    9.0
    Wonderful
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    Location - next to subway, many restaurants nearby staff - very helpful. I forgot the key for the building access, I called and the staff arranged someone to open the door for me immediately at 3am Room - small but clean

    Stayed in May 2023

  • Reviewed: April 12, 2023

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 6 nights
    • Submitted from a mobile device

    The room was super small, the bathroom was disgusting and I'm pretty sure it hasn't been cleaned in a long time. We had to clean and sanitize everything because it looked to filthy. Poor value for money!

    Good location

    Stayed in March 2023

  • Reviewed: March 26, 2023

    1.0
    Compromised stay, had no alternate planning to cope.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 26 nights
    • Submitted from a mobile device

    Loo 9cation only,

    Poorly managed property, I have not been given the proper to stay as picture in my booking.

    Stayed in March 2023

  • Reviewed: October 22, 2022

    8.0
    If you bring your own toiletries like me then you can stay here. this is perfect for last minute change of flight and ju
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    bed is hard, understandable for cheaper hotels

    self check in is convenient for last minute bookings

    Stayed in October 2022

  • Reviewed: October 1, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2024

  • Reviewed: September 10, 2023

    5.0
    Fair
    • Solo traveler
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2023

  • Reviewed: November 2, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2022

  • Reviewed: September 3, 2025

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2025

  • Reviewed: September 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Single Bed in Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2024

Showing 1 - 25

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