Reviews of Novotel Citygate Hong Kong 4 stars
51 Man Tung Road, Tung Chung, Hong Kong, Hong Kong
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLoved the staff Mr Jerry & Mr Dan was very helpful. Housekeeping staff 10/10 Vinaka for our lovely room service always came back to a clean room🩷 the view was beautiful 🥰 I will tell my friends and family to visit ❤️ this won’t be my last visit.. ‘ sota tale’ that’s see you soon x
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLoved our stay Big clean room Close to airport Free shuttle
Breakfast ok, could be better
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewgreat location if your looking for hotel close to disneyland hongkong. comfy beds rooms are spacious. the room we got had a great view.
Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewA great area. The hotel is conveniently placed with a pool and what looks like great restaurants. The beds were very comfy, it was clean and peaceful. It also has a good view.
Sadly, the initial receptionist that booked us in seemed to have a beef with the world and us. He was 'unnecessarily' unpleasant to me. Rather than push back against this I let it go over my head,..perhaps he was having a bad day. We ended up in a very worn out room that had seen better days.. So, not great.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewHotel is near the airport with a shuttle bus that runs every 20 minutes(at no extra charge). Besides that, it is physically connected to an outlet mall plenty of shops and restaurants. Thus, excellent location considering it’s an airport hotel.
There is no wall separating the bedroom and the bathroom.
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewOur flight got canceled so we needed something affordable close to the airport. The hotel has a free shuttle service so getting there was fast and hassle free. The room was big, enough space for luggage.
Everything was great!
Dear Svetlana, Thank you for your kind words. We are delighted to hear that you enjoyed your stay and found our shuttle service convenient. We look forward to welcoming you back in the future! Best regards, Mark Baje Assistant Manager
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation of the hotel is great - pretty close to HKG airport. Plus there’s a shuttle bus from/to the airport everyday. Nice view and clean room!
We were forced to stay one more night due to the flight cancellation but the room price was double that of the first night. What doesn’t make sense was both nights were on weekend and we totally didn’t expect such a huge difference.
Dear Le-Chan, Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our location and cleanliness. We understand your concerns regarding the room rate during your extended stay, as pricing can vary based on demand and availability. Your comments will be shared with the team to enhance our service. Best regards, Mark Baje Assistant Manager
Dear Le-Chan, Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our location and cleanliness. We understand your concerns regarding the room rate during your extended stay, as pricing can va… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewGreat location, near the airport and easy access to the MTR and cable car for exploring Lantau and beyond. Staff were really helpful. Great facilities and value for money.
Dear Julia, Thank you for your kind words. We are delighted you enjoyed our location and services. We look forward to welcoming you back in the future. Best regards, Mark Baje Assistant Manager
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewClean and great location
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Dear Valerie, Thank you for your kind words. We look forward to welcoming you back to Novotel Citygate on your next visit to Hong Kong. Best regards, Mark Baje Assistant Manager