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Reviews of One96 4 stars

196 Queen's Road Central, Hong Kong, Hong Kong

#68 of 296 hotels in Hong Kong

Guests' Choice

Review score

Based on 47 hotel reviews

8.8

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.3

  • Facilities

    8.3

  • Staff

    9.3

  • Value for money

    8.5

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 17 July 2025

    10
    Fantastic location and great value as the room is very spacious. Great breakfast options nearby and gym next door. Will
    • Leisure trip
    • Family with young children
    • Full Floor Suite (Double bed)
    • Stayed 1 night
    • Submitted via mobile

    Everything was great.

    Very spacious room for HK standards, and was great to have our own floor as we had our 6 weeks old daughter with us. Also very clean and very friendly and attentive staff.

    Stayed in July 2025

  • Reviewed: 1 July 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Harbour & City View Suite
    • Stayed 1 night
    • Submitted via mobile

    The door of the bathroom is not smooth. The shower cubicle is too small.

    The size of the room is good.

    Stayed in July 2025

  • Reviewed: 19 May 2025

    10
    Comfortable
    • Leisure trip
    • People with friends
    • Full Floor Suite (Double bed)
    • Stayed 6 nights
    • Submitted via mobile

    Toilet main door was a little hard to push and noisy. Our water dispenser’s water tasted a little funny even though the water has been replenished after housekeeping but we were still able to get water from the lounge.

    Staff were very friendly. The Hotel’s Housekeeper attention to details was superb. Room was tidy and clean. Instructions given were clear and easy to understand. The washer was a big saver for our trip!

    Stayed in May 2025

  • Reviewed: 22 April 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Full Floor Suite (Double bed)
    • Stayed 1 night
    • Submitted via mobile

    The fact I could find anything about the $1500 HKD deposit for the one night stay. And the drain in the shower took forever to drain and flooded very quickly but it didn't flood the bathroom.

    The staff were super friendly and helpful. The room was massive for only one person and you are very central to the ferry terminals and the main streets as well. With a 5 minute or less walk to 7/11 or supermarkets. Would deffo stay here again . Very cheap as well

    Stayed in April 2025

  • Reviewed: 7 April 2025

    8.0
    comfort, fabulous staff - one or two snags that are a bit tacky - but perfect location and classy
    • Leisure trip
    • Solo traveller
    • Harbour & City View Suite
    • Stayed 6 nights

    No international news channel or even youtube on the television - rather tacky for a high-end hotel and the decor on the one bookcase conssiting of empty boxes with hokey philosophical quotes also was tacky for such a high end place where the staff and amenities and comfort are toop notch. The fact that htere was no restaurant was fine, there are pleany of eateries on the doorstep

    Great location, fabulous staff, very very comfortable bed, great view of the city,

    Stayed in April 2025

  • Reviewed: 4 April 2025

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Harbour & City View Suite
    • Stayed 8 nights

    The surface of the room mentioned on booking (75 sqm) is highly overestimated ! the real size is max 35 sqm.

    Great Location in HK. Nice room.

    Stayed in March 2025

  • Reviewed: 13 March 2025

    9.0
    Nice location with great spacious HK standard room
    • Business trip
    • Couple
    • Full Floor Suite (Twin-bedded)
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Nicely located not too far from central & subway station with great space for a family

    Stayed in December 2024

  • Reviewed: 30 December 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Full Floor Suite (Double bed)
    • Stayed 3 nights
    • Submitted via mobile

    The apartment was really small, even for Hong Kong.

    Location was great, everything was close 👌

    Stayed in December 2024

  • Reviewed: 4 May 2024

    9.0
    Nice space, good location, helpful staff
    • Leisure trip
    • Family with young children
    • Full Floor Suite (Double bed)
    • Stayed 2 nights
    • Submitted via mobile

    The elevator is insufficient, even though there are only one unit per floor but the building has almost 36 floor.

    I like the space in the room. The front desk staffs were friendly & helpful

    Stayed in April 2024

  • Reviewed: 23 February 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Full Floor Suite (Double bed)
    • Stayed 7 nights

    the elevator is very slow since only one so that is a tough one and the filtered water machine and kitchenware could use an update

    location is so great that you need no other amenities. and the idea of having the whole floor makes it super quiet and private.

    Stayed in January 2024

  • Reviewed: 16 February 2024

    10
    Perfect location and the feeling of being at home in Hong Kong
    • Leisure trip
    • Couple
    • Full Floor Suite (Double bed)
    • Stayed 2 nights
    • Submitted via mobile

    We had sometimes to wait a little too long at the reception (2-5’), but we understand that with only one person, it is not easy.

    The location, the inside space, the quality of equipment.

    Stayed in January 2024

  • Reviewed: 16 January 2024

    8.0
    Minimalistic
    • Leisure trip
    • Couple
    • Full Floor Suite (Double bed)
    • Stayed 3 nights
    • Submitted via mobile

    N/a

    Great location and view

    Stayed in November 2023

  • Reviewed: 16 September 2023

    10
    We’ll be back.
    • Leisure trip
    • Couple
    • Harbour & City View Suite
    • Stayed 5 nights
    • Submitted via mobile

    Clean, well-located, friendly and efficient staff.

    Stayed in September 2023

  • Reviewed: 5 September 2023

    10
    Рекомендую❤️
    • Leisure trip
    • Couple
    • Harbour & City View Suite
    • Stayed 3 nights
    • Submitted via mobile

    The floor was not clean enough. The rest was clean. In the description of the room, more than 70m2 of the room area was stated, in fact, a little more than 40m2. Why exaggerate the area is not clear to me.

    Excellent apartment, nice friendly staff. The location is very convenient. The view is great.

    Stayed in September 2023

  • Reviewed: 13 June 2023

    9.0
    Comfortable luxurious stay with great staff!
    • Leisure trip
    • Couple
    • Full Floor Suite (Double bed)
    • Stayed 1 night

    The shower had some molding which made us questions the cleanliness, other than that everything was in great condition.

    One96 was a great hotel for our week-long stay in Hong Kong. The staff are all extremely helpful; in particular, the gentleman working the night shift went above and beyond to help us with our questions and needs.

    Stayed in June 2023

  • Reviewed: 3 April 2023

    9.0
    Very good facilities for someone who likes more of a serviced apartment in a great location.
    • Business trip
    • Solo traveller
    • Full Floor Suite (Double bed)
    • Stayed 7 nights

    My only challenge, and not the hotel’s fault but many own, was that I arrived in HK not knowing the HK Sevens was coming up, so when I extended my stay, the room price increased, as is the case in all HK hotels. Otherwise the hotel was great value.

    Great facilities provided by friendly, helpful staff in a great location. Kitchenette and washer/dryer in the room means you can cook and clean if needed, very convenient. Excellent location in Central, the heart of the Island.

    Stayed in March 2023

  • Reviewed: 16 February 2023

    10
    Exceptional
    • Business trip
    • Family with young children
    • Full Floor Suite (Double bed)
    • Stayed 1 night
    • Submitted via mobile

    room is extremely huge... staffs all are really friendly

    Stayed in February 2023

  • Reviewed: 15 January 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Full Floor Suite (Double bed)
    • Stayed 4 nights

    The room size is not as booking.com specified 71m2, it just like 45m2. When I check in, the staff ask to fill in a guarantee to pay HKD 5000 if we get Corvid-19 during our stay, it is not reasonable.

    The staff is very friendly. It is very useful to have washing machine and kitchen in room.

    Stayed in January 2023

  • Reviewed: 5 December 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Full Floor Suite (Double bed)
    • Stayed 1 night
    • Submitted via mobile

    amazing staff, location and rooms.

    Stayed in November 2022

  • Reviewed: 28 November 2022

    10
    great location, high quality facility and the staff were just amazing and so helpful
    • Business trip
    • Solo traveller
    • Full Floor Suite (Double bed)
    • Stayed 3 nights
    • Submitted via mobile

    nothing, it was great

    perfect for work and the stay, very central location

    Stayed in November 2022

  • Reviewed: 16 October 2022

    8.0
    Overall the stay was good and pleasant. The price was not too bad either but the room was just smaller than expected.
    • Leisure trip
    • Couple
    • Staycation offer - Full Floor Suite with Free Breakfast & Benefits
    • Stayed 2 nights
    • Submitted via mobile

    Significantly smaller than advertised. The bathroom had a slight smell.

    Quite convenient, nice interior design. Felt like an apartment.

    Stayed in October 2022

  • Reviewed: 5 March 2025

    7.0
    Nice location, quite pricey
    • Leisure trip
    • Couple
    • Harbour & City View Suite
    • Stayed 1 night
    • Submitted via mobile

    I thought it was a hotel but it’s just serviced apartments so doesn’t offer any other services

    Staying on the 36th floor was cool, apartment was nice

    Stayed in March 2025

  • Reviewed: 2 August 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Full Floor Suite (Double bed)
    • Stayed 2 nights
    • Submitted via mobile

    Faurd,

    Stayed in July 2024

  • Reviewed: 14 July 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Full Floor Suite (Double bed)
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2025

Showing 1 – 25

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